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  1. Thread Author  Thread Author    #1  

    Default phone has shutted off but battery continue consuming fast and getting hot.

    Samsung S3 I9300. My phone battery dropped from 83% to 38% just within half an hour time. So I quickly off the phone and recharged. After an hour, I went to see it, it was very hot. Then I on my phone and the battery showed 10% and just a few minutes, it dropped to 3%, I quickly took the battery out. Borrowed friend's battery and put it into my phone, it dropped from 75% to 70% just a few minutes, so I used my charger to charge it, it continued went down to 68%. Friend suggested to reset or reboot the phone, so I did. But the problem still exist, I could not charge my battery (it remained 3% or less). I asked friend to use my own battery and try to charge it through her phone and charger, it stopped at 2% and never go up after more than 5 mins.

    Went to buy a new battery (original) next day, at the dealer's shop, the new battery was chargeable by using their charger (from 62% to 68%). So I shut off my phone and went back home. Just about 20 minutes time later, I took out the phone, it was very hot so I on it again, the battery showed 43%, so I charged it using my own charger (original) but not successful, the battery % kept dropping until 26%. Can anyone tell me what has gone wrong and how to fix it? Thanks in advance.
  2. #2  

    Default Re: phone has shutted off but battery continue consuming fast and getting hot.

    you may have a rogue app installed. delete all apps and install one by one until you find the culprit.

    if all else fails do a hard reset back to factory fresh state. then do a manual resync reinstall of all data and apps. make sure all of your data is synced/backed up first.

    How to Reset Your Android Phone: 8 Steps (with Pictures)

    good luck.
    Thanked by:
    chrischong likes this.
  3. #3  

    Default Re: phone has shutted off but battery continue consuming fast and getting hot.

    Quote Originally Posted by chrischong View Post
    Samsung S3 I9300. My phone battery dropped from 83% to 38% just within half an hour time. So I quickly off the phone and recharged. After an hour, I went to see it, it was very hot. Then I on my phone and the battery showed 10% and just a few minutes, it dropped to 3%, I quickly took the battery out. Borrowed friend's battery and put it into my phone, it dropped from 75% to 70% just a few minutes, so I used my charger to charge it, it continued went down to 68%. Friend suggested to reset or reboot the phone, so I did. But the problem still exist, I could not charge my battery (it remained 3% or less). I asked friend to use my own battery and try to charge it through her phone and charger, it stopped at 2% and never go up after more than 5 mins.

    Went to buy a new battery (original) next day, at the dealer's shop, the new battery was chargeable by using their charger (from 62% to 68%). So I shut off my phone and went back home. Just about 20 minutes time later, I took out the phone, it was very hot so I on it again, the battery showed 43%, so I charged it using my own charger (original) but not successful, the battery % kept dropping until 26%. Can anyone tell me what has gone wrong and how to fix it? Thanks in advance.
    this might be a software problem
    go to recovery and clear cache then data/factory reset
    Dont' Forget to press Thank you button and like button when you get an answer
    Thanked by:
    chrischong likes this.

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