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  1. Thread Author  Thread Author    #1  

    Default Verizon Tab can't connect to Google.com websites

    Got my new Verizon version of the Tab 10.1 on Friday afternoon. So far I haven't been able to get to ANY Google.com websites on any browser (Android/Firefox/Dolphin), or use the google search button. Get "Webpage not available" page. I can get to every other site I've tried. It is only the browser. Email and calendar apps, and widgets work fine. Android market works fine. Just the browser, and just Google sites. Any ideas? Thanks.
  2. #2  
    1414H77's Avatar

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    Default Re: Verizon Tab can't connect to Google.com websites

    Google must not have paid Verizon the demanded protection money! Can you get to Bing? That might tell...
  3. #3  
    Edwill86's Avatar

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    Default Re: Verizon Tab can't connect to Google.com websites

    if this is happening on WIFI and not on the vzw network then its the device not the network. I would go back to vzw or call tech support.
  4. #4  
    jimh2000's Avatar

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    Default Re: Verizon Tab can't connect to Google.com websites

    Try deleting Flash and download and install Flash again, see if that works. I had the same problem on my LTE Tab and got it working.
  5. Thread Author  Thread Author    #5  

    Default Re: Verizon Tab can't connect to Google.com websites

    hbg-Thanks. Bing works, as do all the other sites. Darn protection racket!

    jimh1999-Thanks. Can't delete Flash, only the update to 10.3. So I uninstalled that and reinstalled the update. No change.

    Edwill86 - Thanks. As it turns out, I can get to google on wifi, but not on Verizon. Huh? Any idea why that might be?
  6. #6  
    luvsmobile's Avatar
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    Default Re: Verizon Tab can't connect to Google.com websites

    My guess is there blocking it at there proxy.. why only Verizon can answer.
  7. #7  
    alee's Avatar

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    Default Re: Verizon Tab can't connect to Google.com websites

    For what it's worth, just checked my LTE Tab and Google sites work fine on 4G.
  8. #8  

    Default Re: Verizon Tab can't connect to Google.com websites

    Based on the other responses here, it looks like you have a faulty tablet based on connecting to google sites. I would take it back to the Verizon store and have them fix this issue.
  9. #9  

    Default

    Quote Originally Posted by mspry01 View Post
    Got my new Verizon version of the Tab 10.1 on Friday afternoon. So far I haven't been able to get to ANY Google.com websites on any browser (Android/Firefox/Dolphin), or use the google search button. Get "Webpage not available" page. I can get to every other site I've tried. It is only the browser. Email and calendar apps, and widgets work fine. Android market works fine. Just the browser, and just Google sites. Any ideas? Thanks.
    Same thing is happening to me. I can't figure out why either.

    Sent from my SCH-I510 using Tapatalk
  10. Thread Author  Thread Author    #10  

    Default Re: Verizon Tab can't connect to Google.com websites

    Update. Went to Verizon store, and the rep there (the really smart one) said they just dealt with this a little while ago, and it is a known issue with Samsung and Google. Something to do with the DNS. This was after the phone rep told me, "there is nothing known, so let's wipe out all your downloading and customizing, and do a factory reset." Well those weren't his exact words, but he did say "let's do a factory reset and see if that solves the problem." What a putz.
  11. #11  

    Default

    Quote Originally Posted by mspry01 View Post
    Update. Went to Verizon store, and the rep there (the really smart one) said they just dealt with this a little while ago, and it is a known issue with Samsung and Google. Something to do with the DNS. This was after the phone rep told me, "there is nothing known, so let's wipe out all your downloading and customizing, and do a factory reset." Well those weren't his exact words, but he did say "let's do a factory reset and see if that solves the problem." What a putz.
    So what did they do?

    Sent from my SCH-I510 using Tapatalk
    alee likes this.
  12. Thread Author  Thread Author    #12  

    Default Re: Verizon Tab can't connect to Google.com websites

    Quote Originally Posted by SirLance99 View Post
    So what did they do?

    Sent from my SCH-I510 using Tapatalk
    Sir Lance. Thanks. They did nothing but tell me Samsung is working on it. This morning I chatted with Samsung support. They, apparently, didn't and aren't. Lovely.
  13. #13  
    sprke81's Avatar

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    Default Re: Verizon Tab can't connect to Google.com websites

    Im having the same problem except its more then just google sites. Im trying to figure out if its the network or my tab. Wifi works great
  14. #14  

    Default Re: Verizon Tab can't connect to Google.com websites

    Everything is working fine for me on LTE. I can use Google+, Gmail, search, etc.
  15. Thread Author  Thread Author    #15  

    Default Re: Verizon Tab can't connect to Google.com websites

    Another update: Went back to Verizon store and exchanged device. New one has same problem right out of the box. Employee reiterates that it's a known issue that Verizon/Samsung/Google are working on, so be patient Big product release, high priority, he says. I'll give it a chance. Have to use Bing for a while.

    PS Mine is the 32GB model, for what it's worth.
  16. #16  

    Default

    Quote Originally Posted by mspry01 View Post
    Another update: Went back to Verizon store and exchanged device. New one has same problem right out of the box. Employee reiterates that it's a known issue that Verizon/Samsung/Google are working on, so be patient Big product release, high priority, he says. I'll give it a chance. Have to use Bing for a while.

    PS Mine is the 32GB model, for what it's worth.
    This disturbs me. I have the white 32 as well. I've done everything I can think of and can not get it to work.

    Sent from my SCH-I510 using Tapatalk
  17. Thread Author  Thread Author    #17  

    Default Re: Verizon Tab can't connect to Google.com websites

    Another update. Went back to store to talk to manager. While I was there my 32gb model went into 1x mode, whatever that is, and connected to google just fine. The manager saw a couple of employees walk in from a regional office,and went to see them. All 3 came back, my device switched to 3g, and lost google. The guys from the office had 2 16gb model with them that had worked fine at their office, which has 4g, and they both lost google when they left 4g and came back to 3g. I am at least the 2nd customer at this store, and the 3rd unit to have the problem, plus now 2 employees from another store/office. They continue to insist that Google and Samsung and Verizon know about the problem. I love the unit otherwise, so I've agreed to hold, given the assurance from the store manager that my options to return or exchange for something else won't go away.

    So to recap.

    Problem affects 16gb and 32gb units
    While on 1x or 4g or wifi, unit can connect to google.com domain websites (mail.google.com news.google.com etc)
    While on 3g unit cannot connect to google.com domain websites
    While on 3g with hotspot turned, another device, like a laptop that is connected to the hotspot, can connect to google.com websites, but the unit still cannot.

    Anyone know the best place(s) to put this info so those who need it will find it?

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