Please help if you can....

[Ms Charli]

My Sammy has completely stop working. It will no longer connect to Wifi. I have the wifi only version and it just stop working. It will not pick up ANY wifi at all. Can some please help me? I cant even do a factory reset cause I cant delete my samsung account I need a Internet connection for that!!

Sent from my Kindle Fire using Android Central Forums

 

[Scott Kenyon]

You shouldn't need to delete your Samsung account. Hard reset it, then log back into your Google and Samsung accounts to see if it's fixed. If it's not you can root it and try another ROM to see if that fixes it. If that doesn't fix it you're probably looking at hardware failure and will need to replace the unit.

Good luck!

 

[Ms Charli]

Thank you for responding it you helped me out big time!! A hard reset worked just figured out how to do it this morning. Few hour's on the Internet and finally found a video showing how to do a hard reset.

Sent from my Kindle Fire using Android Central Forums

 

[Scott Kenyon]

No problem. I am glad you have it all sorted.

Sent from my HTC One using AC Forums mobile app

 

[Ms Charli]

Ok so I got my Sammy to come back and it now recognize my home Wifi again but now i noticed it will now not recognize any free wifi hotspots. Tried to take the tablet back to have a new one sent to me per my service agreement with Best Buy but found out i will be without my tablet for 2 to 3 weeks. I need my tablet so if this issue can be fixed then I need all the help I can get!

Sent from my GT-P7510 using AC Forums mobile app

 

[Scott Kenyon]

Do you mean is not even showing their SSIDs?

Sent from my HTC One using AC Forums mobile app

 

[Ms Charli]

Correct and i tried putting it end. Nothing.... cant even get wifi at Panera or Mcdonalds. The factory reset didnt even erase of wifi networks there still there!

Sent from my GT-P7510 using AC Forums mobile app

 

[Scott Kenyon]

In wifi settings /advanced there should be a display open networks toggle. Make sure it is set properly. I'm pretty sure the saved networks are stored on the sdcard partition. That would make them immune from the factory reset.

Sent from my HTC One using AC Forums mobile app

 

[Ms Charli]

It set to notifiy me when there is an open network. Thats whats baffling me why it no longer pick them up. I have seen it say open networks available but when I open it nothing is displayed.

Sent from my GT-P7510 using AC Forums mobile app

 

[Ms Charli]

I un clicked it to see what it says and now it showing me closed networks just no open network. So i know the card cant be messed up.

Sent from my GT-P7510 using AC Forums mobile app

 

[Scott Kenyon]

So you can see the open networks. What happens when you try to connect to them?

Sent from my HTC One using AC Forums mobile app

 

[Ms Charli]

No I only see secured networks. If i try to connect it ask for the password. Open networks are still not showing even though i know of 2 near me right now. when i took it to best buy this morning even there open network didnt show but it showed there secured network and connected.
Now isnt that backwards....

Sent from my GT-P7510 using AC Forums mobile app

 

[Scott Kenyon]

Did you root the device and install custom firmware? Download wifi analyzer from the play Store (is free) and see if they'll show up there. Please report back.

Sent from my HTC One using AC Forums mobile app

 

[Ms Charli]

No root. I will try the wifi analyzer and let you know. Ive been wondering if maybe some places my MAC address is not recognized or being blocked.

Sent from my Kindle Fire using Android Central Forums

 

[Scott Kenyon]

I highly doubt you're being blocked. I wish my tab 10.1 was still stock. Make sure your frequency band is set to auto in wifi/advanced.

Sent from my HTC One using AC Forums mobile app

 

[Ms Charli]

Downloaded wifi analyzer it picked up both free and secured. Went into my wifi setting and it started showing up there too. Don't know why it wasn't showing networks before the download of the analyzer. I will say when the analyzer is displaying the networks a few times Ive went into my settings and there was nothing. Then it would pop up then go out repeatedly.
I REALLY appreciate your help by the way!!

Sent from my Kindle Fire using Android Central Forums

 

[Scott Kenyon]

Sometimes third party solutions can help "remind" your stock ones how to work properly. Plus, that app is really handy to have around anyway.

I'm glad I could help you out. If you need anything else, just ask.

Sent from my HTC One using AC Forums mobile app

 

[Ms Charli]

Hey Scott just wanted to say im still up and running and my tablet still working and picking up all Wifi. Thanks a billion for taking the time to help me with my issue!!

Sent from my DROID RAZR using Android Central Forums

 

[Scott Kenyon]

Really glad to hear that! You know where to go if you need anything else

Sent from my HTC One using Mobile Nations mobile app