My Bestbuy says they are not in stock yet. June 16th!!
I went in last week to my local bestbuy and picked up a reservation ticket for a 32gb metallic gray Galaxy Tab. I called this store this morning to make sure I can pick it up in the store tomorrow the 17th. The store said they have not arrived yet. They are hoping the 10.1 tablets come in on a UPS delivery later this afternoon. IS this normal??? I would assume they already had them in stock.
- 06-16-2011, 11:39 AM #2
- 06-16-2011, 12:06 PM #3
- 06-16-2011, 12:29 PM #4
- 06-16-2011, 02:43 PM #5
I don't know if there is anybody more clueless than Best Buy.
I just called my local BB and they have no idea if they are getting any and they supposedly have no way to tell.
So trucks just show up in the dead of night with random boxes to re-supply inventory?? Gimme a break. Are the supply trucks like a random grab bag where they never know what will show up from day to day? Apparently they just throw the door open to the delivery truck each night in anticipation of what the Best Buy fairy delivered. Maybe the trucks leave the warehouse and they just pick a store at random to deliver to. Some days a store gets a bunch of TV's that they already have in stock, while another store gets a load of Monster Cable that nobody buys because it's overpriced.
- 06-16-2011, 03:01 PM #6
- 380 Posts
Best Buy absolutely knows what it's getting in stock. With certain pre-order items (or, e.g., when the Wii was hot) people are instructed to say they don't know anything about the product. Which sucks to say the least, because the only way we'll know whether or not they have something like this in stock is if we either know someone who works there or trick the phone operators.
Like if we called pretending to be from another store asking whether or not the item showed up and how much due to a possible shipping error. Theoretically, of course. Ahem.
- 06-16-2011, 03:42 PM #7
- 06-16-2011, 04:31 PM #8
First rule of retail:
If an item isn't available for sale yet, it is NEVER in stock, even if it is. At my old jobs, I've had stuff in stock before for close to a week before it went on sale and we were instructed to inform customers that we didn't have it, didn't know when we would get it, but we would have it by the time it went on sale.
Asking someone to tell you if a product is in stock yet before it's on sale is asking them to lie to you.
Think about it. What is the first question you'll likely ask if they say yes?
'Can I pick it up now instead of waiting?"
And they'll have to say no, and customers react poorly when they hear no. Better to let them assume you're just an *****, because chances are they would think it anyway.I'm a tech junkie with a weak spot for Good Music, Good Beer, and Excellent Coffee.
- 06-16-2011, 05:00 PM #9
The shroud of secrecy is laughable and a lame excuse for customer relations.
Easy answer: We were shipped 20, 5 have been reserved by pre-order, and the remaining 15 will be available on a first come, first served basis tomorrow morning when we open.
It's not that tough...it's retail for cripes sake, you're not operating a particle collider.
- 06-16-2011, 05:25 PM #10
- 06-16-2011, 08:35 PM #11-Motorola Droid 1 on Verizon
-Nexus S on no network
-White 32GB Samsung Galaxy Tab 10.1 Wi-Fi
- 06-16-2011, 10:53 PM #12
- 19 Posts
I went to my local best buy and they never even heard about preorders. The guy in charge was nice enough to try to get it done for me and emailed the inventory guys but he warned me it may not work. Will have to call in the morning but I'm on call so I hope I don't have to go to the hospital beforehand lol
- 06-16-2011, 11:25 PM #13
- 06-17-2011, 09:41 AM #14
- 06-17-2011, 09:58 AM #15
- 06-17-2011, 10:09 AM #16
- 06-17-2011, 10:35 AM #17
Just another Best Buy fail.
Went to the store at 10am (opening time) and was the only one there. Walked in, asked about the Tab, and got the expected blank stare and followed with the usual "let me check". At that point I knew the battle was already lost.
They said they had two, yes two, units coming in and asked if I wanted to leave my name because they are a "hot item" to which I responded, if they are a "hot item" then why in the hell do you only have two shipping and why did you have to look it up to see what I was talking about?
- 06-17-2011, 11:12 AM #18
- 3 Posts
So, to sum up, bad supply chain = no sale for Best Buy.
- 06-17-2011, 11:13 AM #19
- 06-17-2011, 11:18 AM #20
- 06-17-2011, 11:25 AM #21
- 06-17-2011, 11:32 AM #22
- 06-17-2011, 11:57 AM #23
- 06-17-2011, 12:06 PM #24
- 06-17-2011, 12:10 PM #25