Device: SAMSUNG GALAXY 2 TABLET 10.1
Model #: GT-P5113TSYXAR
Version: 4.1.1
Hi. I'm new here and new to the tablet world as well. I was given, just the past Sunday (Father's Day), a Samsung Galaxy 2 Tablet 10.1. This tablet was purchased by my wife and daughter from one of the big box electronic stores. The sales guy sold her this tablet along with a media hub called the AllShare Cast Wireless Hub. He said that this will allow you to turn your regular HDTV into a Smart HDTV...in other words mirror the image of your tablet to your TV. Great for pictures and videos that you want to share with present company. That's the main reason why she bought the hub. Sunday night I unboxed the wireless hub and made all the connections. Changed the input on the TV to the correct HDMI slot and proceeded to then use the tablet to make the connection. The directions said to go to Settings > More Settings > AllShare Cast then to select the AllShare Cast Dongle from the list and the image will appear on your HDTV. Simple, right? In my case, no. The problem is that the AllShare Cast option is not even listed in the More Settings. Still not there every time I tried.
I called the Samsung support number. I now know why that was a mistake. I was transferred six times to other people who did not have a clue as to what this wireless hub was-even after giving all information such as model number and even the serial number. The last person I spoke to seemed to be knowledgeable and understood my situation -- I thought. He was even as nice enough to send me a link to a piece of equipment I would need to buy. That piece of equipment was the exact same thing I gave him the information on!!!! Unbelievable!! He said that he could not help me and suggested that I go purchase a Samsung Smart TV or get a 20 ft. HDMI cable to connect to the tablet!! I was livid.
I returned to the retailer and explained my problem to the g-squad associate. After taking it to a back room for 30 mins, he came out and said that he doesn't know why that option doesn't show up on the More Settings. I asked about him resetting the tablet back to factory options and he said that may work. He did that in front of me there at the counter and after 10 mins or so, we checked it and it's still not there. He suggested that I would need a firmware update. We tried that several times and got the message saying that the most current version is installed (4.1.1). He suggested that I go back to Samsung and call them to request when the update will be available. Reluctantly I did just that and the person I spoke with was not aware of any updates coming out anytime soon.
So here I am with a brand new tablet (which I like very much so far) and with a wireless hub that I can't use. Has anyone on these forums had similar problems? Does anyone have a solution? Is it that I just have to wait for the update to be released? I don't think I'll be forking over $1k to buy a Samsung Smart TV at this time. I don't think I'll be "rooting" the tablet as I do not want to run the risk of it being a paperweight.
Sorry for the long post, but I just wanted you guys to get the back story of my situation.
Any help that you guys could provide will be greatly appreciated!!
Model #: GT-P5113TSYXAR
Version: 4.1.1
Hi. I'm new here and new to the tablet world as well. I was given, just the past Sunday (Father's Day), a Samsung Galaxy 2 Tablet 10.1. This tablet was purchased by my wife and daughter from one of the big box electronic stores. The sales guy sold her this tablet along with a media hub called the AllShare Cast Wireless Hub. He said that this will allow you to turn your regular HDTV into a Smart HDTV...in other words mirror the image of your tablet to your TV. Great for pictures and videos that you want to share with present company. That's the main reason why she bought the hub. Sunday night I unboxed the wireless hub and made all the connections. Changed the input on the TV to the correct HDMI slot and proceeded to then use the tablet to make the connection. The directions said to go to Settings > More Settings > AllShare Cast then to select the AllShare Cast Dongle from the list and the image will appear on your HDTV. Simple, right? In my case, no. The problem is that the AllShare Cast option is not even listed in the More Settings. Still not there every time I tried.
I called the Samsung support number. I now know why that was a mistake. I was transferred six times to other people who did not have a clue as to what this wireless hub was-even after giving all information such as model number and even the serial number. The last person I spoke to seemed to be knowledgeable and understood my situation -- I thought. He was even as nice enough to send me a link to a piece of equipment I would need to buy. That piece of equipment was the exact same thing I gave him the information on!!!! Unbelievable!! He said that he could not help me and suggested that I go purchase a Samsung Smart TV or get a 20 ft. HDMI cable to connect to the tablet!! I was livid.
I returned to the retailer and explained my problem to the g-squad associate. After taking it to a back room for 30 mins, he came out and said that he doesn't know why that option doesn't show up on the More Settings. I asked about him resetting the tablet back to factory options and he said that may work. He did that in front of me there at the counter and after 10 mins or so, we checked it and it's still not there. He suggested that I would need a firmware update. We tried that several times and got the message saying that the most current version is installed (4.1.1). He suggested that I go back to Samsung and call them to request when the update will be available. Reluctantly I did just that and the person I spoke with was not aware of any updates coming out anytime soon.
So here I am with a brand new tablet (which I like very much so far) and with a wireless hub that I can't use. Has anyone on these forums had similar problems? Does anyone have a solution? Is it that I just have to wait for the update to be released? I don't think I'll be forking over $1k to buy a Samsung Smart TV at this time. I don't think I'll be "rooting" the tablet as I do not want to run the risk of it being a paperweight.
Sorry for the long post, but I just wanted you guys to get the back story of my situation.
Any help that you guys could provide will be greatly appreciated!!