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  • 1 Post By kaschiro
  1. Thread Author  Thread Author    #1  

    Default dark line across screen when there is no image and the screen is white

    Hi more problems I think...when the screen is pure white and there is no image there is a dark shadow ( bar about 1/4 inch) across the screen. I have seen this before on monitor there an image has been burned on the screen when left on for a long time. when there is an image it is perfect. This is a refurbished unit that I got from Verizon and the whole thing has a one year warranty from verizon parts and labor. Any ideas or is this normal...my other tab does not have this problem.
    Would appreciate any input
    Kas
  2. #2  
    Scott Kenyon's Avatar

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    Default Re: dark line across screen when there is no image and the screen is white

    Not normal, my friend. Take it back and get a new one.

    Sent from my HTC One using Mobile Nations mobile app
  3. #3  

    Default Re: dark line across screen when there is no image and the screen is white

    Take it back for exchange, Kas.

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  4. Thread Author  Thread Author    #4  

    Default Re: dark line across screen when there is no image and the screen is white

    I called Verizon cust care and they said it was not normal and to send it back. They are sending shipping box and I am to mail it back to them. They told me to back up everything I could and then take my sd card out....as it had everything on it, I did...the question I forgot ask, should I take my SIM card out as well.
    Thanks for the input
    Kas
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  5. #5  
    Scott Kenyon's Avatar

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    MoDaCo Switch Beta 8

    Default Re: dark line across screen when there is no image and the screen is white

    Quote Originally Posted by kaschiro View Post
    I called Verizon cust care and they said it was not normal and to send it back. They are sending shipping box and I am to mail it back to them. They told me to back up everything I could and then take my sd card out....as it had everything on it, I did...the question I forgot ask, should I take my SIM card out as well.
    Thanks for the input
    Kas
    Yeah, keep your sim for sure.

    Sent from my HTC One using Mobile Nations mobile app

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