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  1. Thread Author  Thread Author    #1  

    Default Galaxy Tab 10.1: firmware update

    I got notified today of a firmware update and tried to install it several times. Each time it failed and said I should try kies or take it to a samsung tech location(wherever that might be). I have heard about kies but never used it. All previous updates to firmware or os have worked. Where can I get instructions on using kies and where can I download kies and the firmware update?

    Posted via Android Central App
    Last edited by NotJustAPhone; 01-17-2014 at 11:44 AM.
  2. #2  
    Golfdriver97's Avatar

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    Default Re: firmware update

    Quote Originally Posted by mctab View Post
    I got notified today of a firmware update and tried to install it several times. Each time it failed and said I should try kies or take it to a samsung tech location(wherever that might be). I have heard about kies but never used it. All previous updates to firmware or os have worked. Where can I get instructions on using kies and where can I download kies and the firmware update?

    Posted via Android Central App
    Welcome to the forums.
    Kies is a Samsung Program that can be downloaded off their site. In this case, it might fix whatever problem there may be.

    Phone Timeline
    'If we could change ourselves, the tendencies in the world would also change.' - Mahatma Gandhi
    Community Guidelines and also here
  3. #3  

    Default Re: firmware update

    I had the same problem and just tried using Kies to update. It doesn't work either. This is ridiculous. I lost faith in Samsung since the last update which disabled the ability to factory reset the device or to even turn it off (every attempt to turn it off just made it restart!). And now, I can't even update which I assume would alleviate those problems!

    I used to hold only Google and Samsung high. Now I will only trust Google not to #$%^ up Android.
  4. #4  

    Default Re: firmware update

    Is this being rolled out OTA or does a person have to search for it. I haven't seen anything at all. Tried looking on the "software update" function in settings but nothing.
  5. #5  

    Default Re: firmware update

    This update is OTA, not Kies.
  6. #6  

    Default Re: firmware update

    Thanks for the info. Guess I just will wait till it roll's around to my neck of the woods....
  7. #7  

    Default Re: firmware update

    Nevermind
  8. #8  

    Default Re: firmware update

    I received the update notification and told it to update.

    I later got a message - something to the effect "firmware update failed - use Kies or take the device to a Samsung Service Center".

    Three questions:
    Should I worry that the firmware wasn't updated?

    What is Kies, how do I use it, should I use it (three questions in one!) I'm sorry, I really know nothing about Kies. Maybe a pointer to an i'diot's guide" or something.

    Does this update fix the "won't turn off" problem with the Tab2 10.1?

    Thanks!
  9. #9  

    Default Re: firmware update

    I am having the same problem. The tablet downloads the update, restarts itself, then says "firmware update failed".

    I tried using Kies software, with the tablet plugged into my laptop, however when the tablet restarts, after the computer downloads the update, it looses the connection from the laptop and firmware update fails again.

    I was also having the same problem where the tablet wont stay off, and was hoping this update would cure that issue, as it seems to have for others.

    HELP!!!
    Thanked by:
    ftc 
  10. #10  

    Default Re: firmware update

    Downloading it right now!

    Posted via Android Central App
    Thanked by:
  11. #11  

    Default Re: firmware update

    I'm having the same problem too.

    Posted via Android Central App
  12. #12  

    Default Re: firmware update

    I am having the same problem as well. Updating kies as I write this trying to get it to work.

    Posted via Android Central App
  13. #13  

    Default Re: firmware update

    If you can't turn off your device, the update won't work by over-the-air nor by Kies. That's because the update relies on the device shutting down to install. I'm very disappointed with Samsung. I would attempt to install cyanogenmod but I've previously bricked a device on my first try with a different device and I've been paranoid since.
  14. #14  

    Default Re: firmware update

    I'm having the same problem that everyone else is having. I got this notice of firmware upgrade around the same time, Dec. 14th. I have tried several times, just like others. No success at all. In the setting, it tells me that I last upgraded software in Aug. 2013. I don't have any issues
    with my tablet staying off, in fact no problems at all. I think that I will just give up on the upgrade, I've spent way to much time on it, and I keep
    getting the same failure to upgrade messages.
    If anyone comes up with a solution to successfully upgrade, let me know.
    Thanks
  15. #15  

    Default Re: firmware update

    I had this same issue and found it to be related to not staying off when shutdown. I found (in other posts) to get normal shutdowns, you needed to remove the external sd card. Unmount it and power down, not a reboot or restart. Do this on external AC power and cycle 3-4 normal shutdowns while remaining on AC power. After I did these things, my firmware update finally completed successfully. It is a good update fixing many issues like the shutdown one... I had been reading, searching, and had even called Samsung with no luck till I tried resolving the tablet to get a normal shutdown- which is what is causing the update to fail...

    Posted via Android Central App
  16. #16  

    Default Re: firmware update

    Thanks Cahls for the upgrade resolution, followed it per your instructions and firmware is upgraded and unit will now shut down.

    Posted via Android Central App
  17. #17  

    Default Re: firmware update

    So is this newer than 4.2.2 ?

    Posted via Android Central App
  18. #18  

    Default Re: firmware update

    Yes, newer firmware but still 4.2.2 Android OS...

    Posted via Android Central App
    Samsung Galaxy Tab 2 10.1 (WiFi)
    Samsung Galaxy S3 (AT&T)
  19. #19  
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    Default Re: firmware update

    My 7 inch tab just got a software update. Will bring smoother performance and software enhancements. Will come back with a overview

    Sent from HTC Note Ultra Pro on T-Mobile
  20. #20  
    alexlam24's Avatar
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    Default Re: firmware update

    Quote Originally Posted by alexlam24 View Post
    My 7 inch tab just got a software update. Will bring smoother performance and software enhancements. Will come back with a overview

    Sent from HTC Note Ultra Pro on T-Mobile
    Significantly better performance, but it doesn't seem like something you could get excited about. The multi tasking button is a lot better now. Before if you pressed it, you would wait a whole second for it to load apps running. Seems like they now used Project butter to its advantage. I think they forgot it last time.

    Sent from HTC Note Ultra Pro on T-Mobile
  21. #21  

    Default Re: firmware update

    Quote Originally Posted by cahls View Post
    I had this same issue and found it to be related to not staying off when shutdown. I found (in other posts) to get normal shutdowns, you needed to remove the external sd card. Unmount it and power down, not a reboot or restart. Do this on external AC power and cycle 3-4 normal shutdowns while remaining on AC power. After I did these things, my firmware update finally completed successfully. It is a good update fixing many issues like the shutdown one... I had been reading, searching, and had even called Samsung with no luck till I tried resolving the tablet to get a normal shutdown- which is what is causing the update to fail...

    Posted via Android Central App
    My girfriend father and I both have the same tablet, both had the same issue. I found that the only thing we had to do was unmount and remove our SD cards, then restart once, then go to check for updates. At that point it redownloaded the failed update, rebooted/installed, all was good. I didnt have mine plugged in, but the gf's dad did. They both worked, didnt have reboot 4 times etc.

    Sent from my GT-P5113 using Tapatalk 4
  22. #22  

    Default Re: firmware update

    The first time I removed the card and rebooted- I removed power and cycled it again. Then it restarted on its own again... The only way mine stopped self restarting was by remaining on AC power. I cycled it a few times (3 or 4 times) to ensure it would not self restart, that that was purged from the system, whatever was causing that behavior... Once the self restarting was eliminated, it was able to complete the updste... Glad you were able to do the update, it is a good one, not only fixing this issue, but it seems to greatly extend my battery life among other features...

    Posted via Android Central App
    Samsung Galaxy Tab 2 10.1 (WiFi)
    Samsung Galaxy S3 (AT&T)
  23. #23  

    Default Re: firmware update

    I can't update firmware either. Tried it on tablet after it restarts it says firmware failed to update use kies. I plugged my tablet into my computer opened up kies tried to update it through there and when it goes to firmware upgrade progress nothing fn happens. the cancel button is grayed out and the progress bar doesn't move at all. This is ridiculous first my tablet turns on after turning off with the last update and now this
  24. #24  

    Default Re: firmware update

    If you do what I previously posted, it will fix this...

    Posted via Android Central App
    Samsung Galaxy Tab 2 10.1 (WiFi)
    Samsung Galaxy S3 (AT&T)
  25. #25  

    Default Re: firmware update

    Quote Originally Posted by cahls View Post
    The first time I removed the card and rebooted- I removed power and cycled it again. Then it restarted on its own again... The only way mine stopped self restarting was by remaining on AC power. I cycled it a few times (3 or 4 times) to ensure it would not self restart, that that was purged from the system, whatever was causing that behavior... Once the self restarting was eliminated, it was able to complete the updste... Glad you were able to do the update, it is a good one, not only fixing this issue, but it seems to greatly extend my battery life among other features...
    I have a question about the work around that you found worked for you ? What Version and Build # were you using when you tried this fix? I am currently running 4.2.2 and using the last build update
    "P5113UEUCMH2". The last update they gave us doesn't allow the Tablet to power down completely. It just reboots and says failed and blah blah blah Use kies and your computer . Welp, tried that and got a grayed out Kies app window and tablet that just sits there after downloading the firmware again.

    I also tried your solution in conjunction with the other I saw on this thread and that doesnt work either... Plugged, unplugged, unmounted SD card... numerous times ...NO Joy....

    I am starting to gather that the unfortunate lot of us that are running this build will have to wait until they fix the "MH2" power down issue/hiccup that is inhibiting the tablet from installing the newest update?

    Thoughts anyone ????... and if anyone else is running the same version and build as I and have found the work around .. please don't hesitate to respond....
    Samsung Galaxy Tab 2 10.1
    Samsung Galaxy S3
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