Results 1 to 3 of 3
  1. Thread Author  Thread Author    #1  

    Default Software Update problems

    I have a Samsung Galaxy Tab 2 10.1, Android version 4.2.2. When I attempt a software update, the device is unable to do it ("Failed to update firmware. Try again using computer software (Kies) or visit a Samsung service center"). I tried using Kies, device is recognized, Firmware Upgrade and Initialization starts and goes all the way to 100%. At that point, I hear a sound like my device is disconnected from my laptop (even though the USB is still connected), the pop-up showing update status becomes unresponsive (I have to close it through task manager), and according to my tablet and Kies, nothing updated. What do I need to do??? I can't even add up how much time I have spent on this. It's making me crazy!
  2. Thread Author  Thread Author    #2  

    Default Re: Software Update problems

    I found another thread on the same issue and followed these directions:

    1. Go to software update
    2. Downloaded the update
    3. Choose to install later
    4. Plug tablet in and shut down the system
    5. Us the volume down and power button to boot into recovery ([Guide] Rebooting into Recovery Mode for the Galaxy S2, S3, and Tab2.)
    6. Choose update from Cache
    7. Choose the Fota Options
    8. choose install.zip
    9. Let the install go through
    10. Choose reboot system now and when the screen goes dark plug in the tablet.
    11. Power the tablet back on and wait for tablet to update.

    Except during Step 10, when I chose reboot system now, it went straight to updating, rather than going dark. I did not plug in while it was updating (step 10&11). After trying many supposed solutions that failed miserably, this was a complete success! Glad it's done, but what a mess!
  3. #3  

    Default Re: Software Update problems

    Firmware update! If it doesn't work for you after repeated attempts, try the steps below:


    1. Go to software update
    2. Downloaded the update
    3. Choose to install later (3 hours, 1 hour, or 30 minutes)
    4. UNPLUG tablet and shut down the system *HOLD POWER BUTTON UNTIL SCREEN SHOWS POWER OFF or RESTART*
    4.5 Choose POWER OFF
    5. Hold the volume down key and power button simultaneously to boot into recovery (be careful, if you hold for too long it will reboot to POWER OFF and show a battery icon); You will know when you have accessed the Recovery feature when the screen shows the green Android figure and then a list of options in yellow font.
    6. Choose update from Cache
    7. Choose the Fota Options
    8. Choose install.zip
    9. Let the install complete
    10. Choose reboot system now and when the screen goes dark plug in the tablet.
    11. Power the tablet back on and wait for tablet to update.


    This does work, but you have to unplug and plug the device into an electrical socket during the specified times.

    Wow, Samsung created a difficult firmware update for the average user!
    Last edited by Makoto Omoto; 02-20-2014 at 09:42 AM.

Similar Threads

  1. AT&T GS4 Kit Kat Update - Anyone???
    By jcp007 in forum Android 4.4 KitKat
    Replies: 28
    Last Post: 03-06-2014, 12:25 PM
  2. i don't want to update to 4.4 kitkat!
    By mtvictor in forum Android 4.1 / 4.2 / 4.3 Jelly Bean
    Replies: 8
    Last Post: 03-03-2014, 04:37 AM
  3. Unable to update because "encrypted device". It is not.
    By Sika251 in forum Samsung Galaxy Tab 2
    Replies: 1
    Last Post: 02-23-2014, 01:46 PM
  4. Problems with loading my phone - please help!!
    By sallen188 in forum Samsung Galaxy S3
    Replies: 1
    Last Post: 02-18-2014, 09:53 AM
  5. Replies: 1
    Last Post: 02-18-2014, 08:59 AM

Posting Permissions

B