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  1. Thread Author  Thread Author    #1  

    Default Download problems using Google Play Store

    Dear all,
    Since the last few weeks, I've experienced problems to update some current apps and/or download new ones to my Galaxy Tab 2 (7 inch) using Google Play Store. The tablet runs on 4.1.1. Here is the typical error message I've received, "Update (or download) X app could not be downloaded due to an error. (Error retrieving information from server [RPC:S:AEC-O]). I have no idea what this code means, and don't know how to troubleshoot this problem either.
    Has anyone had this same problem? If so, what to do?
    Thank you very much.
    V-Phuc Nguyen
  2. #2  
    Golfdriver97's Avatar

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    Default Re: Download problems using Google Play Store

    Quote Originally Posted by vinhphucnguyen View Post
    Dear all,
    Since the last few weeks, I've experienced problems to update some current apps and/or download new ones to my Galaxy Tab 2 (7 inch) using Google Play Store. The tablet runs on 4.1.1. Here is the typical error message I've received, "Update (or download) X app could not be downloaded due to an error. (Error retrieving information from server [RPC:S:AEC-O]). I have no idea what this code means, and don't know how to troubleshoot this problem either.
    Has anyone had this same problem? If so, what to do?
    Thank you very much.
    V-Phuc Nguyen
    I have had problems downloading things from Play recently as well. I have found sometimes connecting to a wireless router sometimes helps. I don't know why, but it does.

    Phone Timeline
    'If we could change ourselves, the tendencies in the world would also change.' - Mahatma Gandhi
    Community Guidelines and also here
  3. Thread Author  Thread Author    #3  

    Default Re: Download problems using Google Play Store

    Dear Golfdriver97,
    I had no success either at my home or my parent's home, and my tablet was connected to both networks wirelessly. So I don't know how to solve this problem. For one of the games, Heroes of Order and Chaos, I contacted directly the developer and got a direct link to update to the new version. However there still remains a bunch of other apps/games that give me the same error message I previously posted. I wonder if anyone found a way to solve this problem.
  4. #4  
    Golfdriver97's Avatar

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    Default Re: Download problems using Google Play Store

    Quote Originally Posted by vinhphucnguyen View Post
    Dear Golfdriver97,
    I had no success either at my home or my parent's home, and my tablet was connected to both networks wirelessly. So I don't know how to solve this problem. For one of the games, Heroes of Order and Chaos, I contacted directly the developer and got a direct link to update to the new version. However there still remains a bunch of other apps/games that give me the same error message I previously posted. I wonder if anyone found a way to solve this problem.
    Sorry that didn't help. I do know what else to suggest.

    Sent from a SlimROM S3.

    Phone Timeline
    'If we could change ourselves, the tendencies in the world would also change.' - Mahatma Gandhi
    Community Guidelines and also here
  5. #5  

    Default Re: Download problems using Google Play Store

    Hello,
    Try doing the following:
    1. Go to settings.
    2. Go to apps.
    3. Search for google play store. Once click it.
    4. Tap on clear data.
    5. Tap on uninstall updates.
    6. Now try installing any app.
    OR IF THIS DOESN'T WORK
    Go to web and download play store and install it on your tablet and then try installing application.
    I hope this will help you.

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