I bought my new tablet (10.5 bronze) just 2 weeks ago. I chose Samsung over iPad because of the beautiful screen and the ability use sd cards.
It has been just fine until today. Last night I was using it with no problems and left it in charge overnight.
In the morning I unplugged it and put it in the pouch I have for it ( it also has a cover I use for protection and for supporting it standing up on table when using) and put it in my bag. At lunch I took it out to do some emails but it would not come on! Then to my horror I noticed very fine hairline cracks (I think) across bottom left and right of the screen.
After work I took it to the the shop I bought it from and they said the cracks are from impact. That I must have dropped it! I have never dropped it or done anything unusual to it in these past two weeks. They said I would have to pay a lot if money to get it fixed! It is under warranty but they said not covered for this! I then went to a Samsung store (45 minute wait to be seen!!! Terrible service at their "smart service" desk and was told the same. £175 to fix it! I can't believe that something I have not done is being blamed and the staff imply I have done it when I know that I haven't! How do you know if the box had been thrown around in the shop which had caused initial weakness which then became that's full blown problem. Had I known Samsing machines can have this happen to them after you pay £400 for them and so soon after purchase. I am now left with no tablet and cannot afford to pay £175 more! It is a nightmare! Anyone else have a similar experience - it seems that with Samsung the customer is always wrong! Even when they are right!
It has been just fine until today. Last night I was using it with no problems and left it in charge overnight.
In the morning I unplugged it and put it in the pouch I have for it ( it also has a cover I use for protection and for supporting it standing up on table when using) and put it in my bag. At lunch I took it out to do some emails but it would not come on! Then to my horror I noticed very fine hairline cracks (I think) across bottom left and right of the screen.
After work I took it to the the shop I bought it from and they said the cracks are from impact. That I must have dropped it! I have never dropped it or done anything unusual to it in these past two weeks. They said I would have to pay a lot if money to get it fixed! It is under warranty but they said not covered for this! I then went to a Samsung store (45 minute wait to be seen!!! Terrible service at their "smart service" desk and was told the same. £175 to fix it! I can't believe that something I have not done is being blamed and the staff imply I have done it when I know that I haven't! How do you know if the box had been thrown around in the shop which had caused initial weakness which then became that's full blown problem. Had I known Samsing machines can have this happen to them after you pay £400 for them and so soon after purchase. I am now left with no tablet and cannot afford to pay £175 more! It is a nightmare! Anyone else have a similar experience - it seems that with Samsung the customer is always wrong! Even when they are right!
Last edited by a moderator: