I am posting this in the event that anyone else with a similar issue will take note and perhaps respond with their possible solution or efforts made in this regard. Ideally, I would love to reach an ear in the Samsung Customer Service department where someone would read this with serious attention.
I bought a new Samsung Galaxy Tab S 10.5 three days ago and I really liked it, great features, etc...I was delighted with it. The following day I bought a book cover for the device and shortly afterwards the device started to malfunction, screen freeze, app freeze, screen randomly coming on and off, unable to turn off or restart. I was alarmed at this sudden development. I removed the book cover and the device started working normally again. I then inspected the device closely and discovered a slightly loose fit along the edge of the right corner of the rear cover. I could actually move the right corner of the rear cover up and down with a slight press of my thumb. This loose fit was obviously affecting the touch sensitive screen. It was a barely noticeable loose fit that when made snug with the book cover in place caused the device to malfunction. This is clearly a manufacturing flaw in the Samsung S that I happened to purchase. Have to say that I felt a moment of disbelief because I have been a satisfied owner of Samsung products, smartphones, tablets and TVs and haven't had any problems to date until this. I currently own a Note 3 and plan to upgrade to a Note 4 when it becomes available here where I live.
The supplier where I bought the Tab S has a 24 hr.return policy and my ownership was already on day two so I have had to resort to the Samsung service center. I left the tablet with the service center this morning where they told me they would test the device and get back to me in a few days. The Samsung service center here has a reputation for gross incompetence so I anticipate a return of the device in the same condition that I brought it in.
I think I would have been able to resolve the problem anywhere else with the supplier where I purchased my tablet, but this is Bali, Indonesia. Also, Samsung service here is for the most part a "service center" in name only. Too bad, because I have had great respect for the Samsung brand until this recent development.
My plan going forward, should my tablet be returned in the same condition that I brought it in, is to sell it as soon as possible. As much as I like the new Tab S I don't think I will purchase another one after this unexpected development. Hard to say this since I have been such an admirer and loyal customer of the Samsung brand of Smartphones and Tablets. Should events turn out in a more positive direction I will update this posting.
I bought a new Samsung Galaxy Tab S 10.5 three days ago and I really liked it, great features, etc...I was delighted with it. The following day I bought a book cover for the device and shortly afterwards the device started to malfunction, screen freeze, app freeze, screen randomly coming on and off, unable to turn off or restart. I was alarmed at this sudden development. I removed the book cover and the device started working normally again. I then inspected the device closely and discovered a slightly loose fit along the edge of the right corner of the rear cover. I could actually move the right corner of the rear cover up and down with a slight press of my thumb. This loose fit was obviously affecting the touch sensitive screen. It was a barely noticeable loose fit that when made snug with the book cover in place caused the device to malfunction. This is clearly a manufacturing flaw in the Samsung S that I happened to purchase. Have to say that I felt a moment of disbelief because I have been a satisfied owner of Samsung products, smartphones, tablets and TVs and haven't had any problems to date until this. I currently own a Note 3 and plan to upgrade to a Note 4 when it becomes available here where I live.
The supplier where I bought the Tab S has a 24 hr.return policy and my ownership was already on day two so I have had to resort to the Samsung service center. I left the tablet with the service center this morning where they told me they would test the device and get back to me in a few days. The Samsung service center here has a reputation for gross incompetence so I anticipate a return of the device in the same condition that I brought it in.
I think I would have been able to resolve the problem anywhere else with the supplier where I purchased my tablet, but this is Bali, Indonesia. Also, Samsung service here is for the most part a "service center" in name only. Too bad, because I have had great respect for the Samsung brand until this recent development.
My plan going forward, should my tablet be returned in the same condition that I brought it in, is to sell it as soon as possible. As much as I like the new Tab S I don't think I will purchase another one after this unexpected development. Hard to say this since I have been such an admirer and loyal customer of the Samsung brand of Smartphones and Tablets. Should events turn out in a more positive direction I will update this posting.