A
AC Question
Netflix won't launch on Samsung Galaxy Tab E while on home wi fi
Brand new tablet. (Lollipop 5.1.1) Click on Netflix icon and it shows the red Netflix logo for a few seconds and quits and goes right back to my tablet homescreen. Called Netflix support and Samsung support. Took it into Samsung counter at Best Buy and they connected to their wi fi and voila, app opened right up! We have tried uninstalling / install, and restored tablet back to factory settings but nothing works. I can use other apps and surf web etc. while on my network- only Netflix has the problem. I also called my service provider (Frontier) and we tried a basic change to the router settings but that didn't work either. He is going to send my problem to a senior tech and call me back tomorrow. I am also going to go to a neighbor's house and see if it launches there and maybe down to my local starbucks and see if it launches there, then I will know for sure if the problem is isolated to my network. Any suggestions would be great
Brand new tablet. (Lollipop 5.1.1) Click on Netflix icon and it shows the red Netflix logo for a few seconds and quits and goes right back to my tablet homescreen. Called Netflix support and Samsung support. Took it into Samsung counter at Best Buy and they connected to their wi fi and voila, app opened right up! We have tried uninstalling / install, and restored tablet back to factory settings but nothing works. I can use other apps and surf web etc. while on my network- only Netflix has the problem. I also called my service provider (Frontier) and we tried a basic change to the router settings but that didn't work either. He is going to send my problem to a senior tech and call me back tomorrow. I am also going to go to a neighbor's house and see if it launches there and maybe down to my local starbucks and see if it launches there, then I will know for sure if the problem is isolated to my network. Any suggestions would be great