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Chat InformationYou are now chatting with 'Ruby'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Chat InformationYour Issue ID for this chat is LTK1125601471241X
Visitor: Hello, I was wondering if my tablet supports the magnetic case screen on/off feature, and if so, how do I enable it?
Ruby: I'd be elated to assist you in checking the tablet specifications.
Ruby: To help you better, please provide me with the complete model number so that I can look it up on our system. You can find the model number by tapping on Apps>>Settings>>About device on your tablet.
Visitor: It is the SM-T230NU
Ruby: Thank you for model number.
Ruby: Could you give me a few minutes while I gather the information for you?
Visitor: sure thign
Ruby: Thank you.
Ruby: I appreciate your time and patience.
Ruby: I see that the magnetic case screen feature for your tablet is not enabled.
Visitor: so it's there but not turned on?
Ruby: I am afraid; this feature is not available for Kit kat android version tablets(latest tablets).
Visitor: huh.... weird. When they update to 4.4.3 will they be fixing that?
Ruby: I am afraid; as of now we do not have any information about fixing this on new update; however, I'll pass what you've said onto our management team. So that they may can make it available on the new update.