1. B3t0's Avatar
    my wife gave me as a preset a Gear 2 Neo. I use runtastic 4 times a week when I go mountain biking. I installed the app on my Neo but when I run it I just get this...

    Runtastic App on Gear 2 Neo-20140712_154429.jpg

    and that's it... it just stays there... I contacted the runtastic support email that they have on the samsung gear apps section but i just got an automatic email response.

    Does anyone have this problem with the Neo? I have a Samsung Galaxy S4 running Android 4.3
    07-12-2014 05:17 PM
  2. dorrien12's Avatar
    my wife gave me as a preset a Gear 2 Neo. I use runtastic 4 times a week when I go mountain biking. I installed the app on my Neo but when I run it I just get this...

    Click image for larger version. 

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    and that's it... it just stays there... I contacted the runtastic support email that they have on the samsung gear apps section but i just got an automatic email response.

    Does anyone have this problem with the Neo? I have a Samsung Galaxy S4 running Android 4.3
    Yep I do and I've read on here others do as well.

    Sent from my SAMSUNG-SM-N900A using AC Forums mobile app
    07-13-2014 02:56 AM
  3. B3t0's Avatar
    Then i guess all that can be done is wait for an update for the App....

    Sent from my Gorgeous Samsung Galaxy S4
    07-13-2014 09:27 AM
  4. B3t0's Avatar
    I got finally an answer from Runtastic in their Facebook Fan Page.

    Hi Beto, thanks for the feedback, please contact our Support Team here: http://help.runtastic.com/hc/en/requests/new - Thank you for your patience!
    Hope everyone that is having problems contact support on the link they provide me with so they can fix this ASAP!!!
    07-15-2014 11:04 AM
  5. John Shaw3's Avatar
    I have emailed Samsung and runtastic as this was the only reason I brought the gear 2, no reply from samsung, runtastic said Samsung should not have released it on the app store and it's still has bugs, I have no eta on a fix from runtastic but its been months and months now I so wish I never bothered with the gear 2 the support has been shocking. the heart rate monitor is not supported I don't think on runtastic either as its not reliable when exercising, I mean when else would you use it! The new watches with infared hrm now have two sensors if you will notice, I'm not happy with samung at all it cost me £250 and next to useless.
    B3t0 likes this.
    08-05-2014 09:40 AM
  6. NoFaQ's Avatar
    Strava works great. I use it about 4 times a week, and I've had it crash on the watch once in the past 6-8 weeks. I opened it back up on the watch, and it sync'd and picked right back up where the phone was.

    Unfortunately, https://tapiriik.com/ doesn't sync with Runtastic, so you would have to manually move over any runs, but it's not difficult to export/import all.
    B3t0 likes this.
    08-05-2014 01:26 PM
  7. B3t0's Avatar
    Strava works great. I use it about 4 times a week, and I've had it crash on the watch once in the past 6-8 weeks. I opened it back up on the watch, and it sync'd and picked right back up where the phone was.

    Unfortunately, https://tapiriik.com/ doesn't sync with Runtastic, so you would have to manually move over any runs, but it's not difficult to export/import all.
    Thaks for the tip NoFaQ. Will check that up.
    08-05-2014 01:49 PM
  8. B3t0's Avatar
    Is there a way to have Strava always on running on my gear screen while im using it??? cause after some seconds the screen go to off mode and when i rise my arm to see how im doing it shows me the clock on the main screen :/
    08-20-2014 05:36 PM
  9. indyfsufan's Avatar
    You can set your watch to go to last screen viewed when you raise your arm.
    B3t0 likes this.
    08-21-2014 04:05 AM
  10. lizardchest's Avatar
    Is there a way to have Strava always on running on my gear screen while im using it??? cause after some seconds the screen go to off mode and when i rise my arm to see how im doing it shows me the clock on the main screen :/
    On your phone:
    Gear Manager>Settings>Wake-up gesture>Select screen shown>Last viewed screen

    On your watch:
    Settings>Display>Wake-up gesture>Last viewed....
    B3t0 and Brad Lane like this.
    08-21-2014 08:31 AM
  11. B3t0's Avatar
    Thanks! That worked fine!

    Does the Strava App doens't reads the HR from my Gear 2 Neo or is just Me????
    08-21-2014 09:58 AM
  12. lizardchest's Avatar
    From devs who have posted here, it seems that Samsung has not opened the API to the HR monitor yet. Something to do with a legal CYA. They have stated that Samsung does not have a contract in place yet to clear the legal challenge of people suing Samsung and app devs for creating a "device to diagnose or treat any medical conditions". Everyone's afraid of lawsuits....
    B3t0 likes this.
    08-21-2014 10:15 AM
  13. B3t0's Avatar
    Well they are illegally selling something that supose to read the HR for my health and it doesn't!!!!

    That was the greatest feature of the Gear 2 and Fit Divices!!! This just sucks!!!!
    08-21-2014 11:37 AM
  14. JimSmith94's Avatar
    From devs who have posted here, it seems that Samsung has not opened the API to the HR monitor yet. Something to do with a legal CYA. They have stated that Samsung does not have a contract in place yet to clear the legal challenge of people suing Samsung and app devs for creating a "device to diagnose or treat any medical conditions". Everyone's afraid of lawsuits....
    The latest Endomondo 10.3.1 supposedly works with the Gear 2 heart monitor. https://play.google.com/store/apps/d...omondo.android
    08-21-2014 12:19 PM
  15. B3t0's Avatar
    It doens't. I had endomodo and the app sucked too... it crashes a lot...
    08-21-2014 12:24 PM
  16. NoFaQ's Avatar
    It doens't. I had endomodo and the app sucked too... it crashes a lot...
    I've used the endomondo app since it came out and have had one crash. But, it syncs right back to phone when it's back up. It does use the HR monitor and will give you the info on the phone with the HR monitor graph.
    08-21-2014 04:30 PM
  17. B3t0's Avatar
    I've used the endomondo app since it came out and have had one crash. But, it syncs right back to phone when it's back up. It does use the HR monitor and will give you the info on the phone with the HR monitor graph.
    Well i didn't check it on the phone... but anyways i'm happy now with strava... hope they can update their up to use the HR Monitor
    08-21-2014 04:46 PM
  18. Brad Lane's Avatar
    I've used the endomondo app since it came out and have had one crash. But, it syncs right back to phone when it's back up. It does use the HR monitor and will give you the info on the phone with the HR monitor graph.
    I've been using endomondo with my gear 2 and it has been working decently.
    09-02-2014 04:56 PM
  19. warkittens26's Avatar
    I was getting that too on my Gear 2 Neo. After playing around, I found that if you have the Runtastic app running on your phone first, then go to your watch and start the Runtastic app there, it worked great. But just starting it on my watch, it would just sit there and not go to the start button.
    10-21-2014 10:51 AM
  20. xmanbob's Avatar
    Yes, I have a NEO 2 and I know the problem. I am using a
    Samsung S6 edge plus with the gear. I bet you are running the runtastic PRO
    version on your phone. You have to run the LITE version for the gear app to work.
    I hope this helps. I actually almost like it. It works well. Tap the watch screen to pause.

    xmanbob
    11-05-2015 10:25 PM
  21. B3t0's Avatar
    Not using runtastic anymore and neither the gear. Im using now a moto360 and strava
    11-05-2015 10:32 PM
  22. NoFaQ's Avatar
    I'm still using the Gear 2 Neo, but with the Endomondo app. For me, it works great. Tracks my running info and displays on the watch, and does HR.
    11-09-2015 01:20 PM

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