Clearly I struggled with how to name this thread.
As seen in the image below, the casing of the watch where the charging port connects broke. Happened last night when trying to plug it in...now the charger won't stay connected. It appears the plastic material cleaved off from the pressure of the charger module. Very disappointing. I've worn this watch every day since it arrived shortly after release day, and have had very few issues. This is a big one, and initial contact with Samsung has not proven helpful, though that has only been through live chat. Trying to call tomorrow...hoping this is considered a manufacturer defect, as I think it should. Will update with any progress, but has anyone had the same issue? Anyone have any luck with Samsung replacing due to issues like this?
As seen in the image below, the casing of the watch where the charging port connects broke. Happened last night when trying to plug it in...now the charger won't stay connected. It appears the plastic material cleaved off from the pressure of the charger module. Very disappointing. I've worn this watch every day since it arrived shortly after release day, and have had very few issues. This is a big one, and initial contact with Samsung has not proven helpful, though that has only been through live chat. Trying to call tomorrow...hoping this is considered a manufacturer defect, as I think it should. Will update with any progress, but has anyone had the same issue? Anyone have any luck with Samsung replacing due to issues like this?