I have had the same problem with tech radar guys. My gear 2 Neo keeps resetting to factory setting every time my phone restart. But now I believe the problem was solved. I connected my phone to 2 different Gears (Im a tech reviewer and I got 2 Gears 2 Neo on my desk). And that seems to be the root of the problem. Every time my phone try to connect to the latter, it recognizes as a "different Gear" than the first one on paired list and try to reset the gear Im connecting to. The solution is simple. Unpair everything in bluetooth, clear data of everything looks like a Gear Manager (there is several apps looks like it, Im not sure which one so better safe than sorry). Then pair the one you want to use. Not very hassle free, I know. Even If the geeks at Techradar couldnt figure it out, who would? Get your mind straight, Sammy.