Samsung Gear S2 broken watch strap x2, what can I do?

[Whats1more]

Samsung Gear S2 broken watch strap x2

I received the Samsung Gear S2 for Christmas. Used the Large watch strap and it broke where it joins the watch after about 3 weeks. Switch to the Small strap. Four days later that one broke too. Spoke to Samsung and was told it's damage and not covered by the warranty. Sent them an email asking for a re-evaluation and haven't heard back yet. Want to know if anyone else has had this problem.

 

[audri5]

Re: Samsung Gear S2 broken watch strap x2

Did the screws come out of the band? A lot of people have this problem. One person had their watch fall off their wrist without knowing because of this issue. Luckily he found it. I have to tighten mine every other day. I did get a red strap from Korea and it does not have that issue.

Posted via the Android Central App

 

[Whats1more]

Re: Samsung Gear S2 broken watch strap x2

No, the straps actually broke. The part with the screws is still attached to the watch. But thanks for that info.

 

[glit17]

Re: Samsung Gear S2 broken watch strap x2

Having the same issue, traded out small bands for large and they broke too..not impressed. samsung sent me to a service center, awaiting what they will do