- 7 Posts
vm samsung intercept, unresponsive?
occasionally my vm samsung intercept shuts off completely and needs a battery pull before it will start. and other times the notifications bar stops responding and when i look in the running services, android.process.acore is stopped. there is no error messages or force stops, just non responsiveness or a random shutoff.i dont have many apps installed, but notice if i remove some, this stops, is it a lack of RAM, or defective handset? i dont know enough about the os and phone to troubleshoot.
- 01-14-2011, 02:24 AM #2
- 1 Posts
Hope this may help. Feel free to contact me if you need more help.
- 01-19-2011, 02:01 PM #4
- 2 Posts
I am having the exact same issues as the op. Virgin Mobile support walked me through a refresh of the phone but I had a feeling it wouldn't work and it didn't. It was shut down again before I even re-established my connection with the network. I don't think an app killer is the answer since im not looking to cut down on the problem. I am starting to think our problems are due to a hardware defect. Has anyone had any success in fixing this issue completely?
- 01-20-2011, 10:52 AM #5
- 2 Posts
Well, the good news is that Virgin Mobile is replacing my intercept. I was pleasantly surprised by the customer service. Since I bought my phone from ebay i figured i was in for a whole lot of guff but Virgin Mobile is replacing it even though i did not buy it directly from them. I guess they take responsibilty for the warrenty dispite who distributes their product. They are even sending it to me before they receive my defective one. I am getting with my new phone a paid envelope to send my broken one back. prettty great really. So the bad news i guess is that this problem with our intercept requires a replacement of the hand set.
- 03-24-2011, 01:47 PM #6
- 35 Posts
Sometimes, if some kind of Automatic Task Killer App is installed on Android phone and if we select all tasks/processes to be automatically killed periodically then it is a big problem. One needs to check setup of those Task Killers. In General, expers do not recommend use of Task Killers becasue sometimes by mistake they may kill required processes on the phone.
Menu, Home, Back, Search keys not responding - Press End Call/Power key once and it wakes up these keys come alive or just pull out physical QWERTY keyboard out and it wakes up these keys.
Notification Bar not responding - Long press Home Key, It displays Apps that are currently running/active on the phone, Press Back Key and now Notification bar can be pulled down
3G Data not working - Long press End Call/Power Key, it brings up Power Menu, Choose Airplane Mode on, Phone shows Airplane Symbol in Notification bar, Wait for 2 minutes, Long press End Call/Power Key, it brings up Power Menu, Choose Airplane Mode off, Airplane Symbil disappears from the notification bar, 3G Data should come back
I recommend to have at least 50 MB RAM free on the phone at any time. I use Android Assistant App which allows me to monitor how much memory is free and how much is in use. It allows Quick Boost to free up RAM. It also has Auto Boost option where it periodically kills Apps/Processes based on our selection (One need to exclude System Processes from the list). Also, I use Go Launcher EX Home Replacement Screen. It allows me to see what Apps are running on the phone and I can close not needed Apps gracefully.
- 11-17-2013, 03:45 PM #7
- 1 Posts
Re: vm samsung intercept, unresponsive?
November 17, 2013 - I've had all the same problems with the Samsung Intercept I've gotten from Virgin Mobile. My phone eventually gets so bad it takes forever to boot up and make calls and just gets to where it won't boot up anymore. I know when it's getting to this stage and I have Virgin Mobile replace it, but in two years I've replaced this phone model like 8 times already so it's very frustrating! Obviously, it's a manufacturer defect of some sort and after going to the highest level of customer service at Virgin Mobile ALL THEY WOULD OFFER ME WAS A $40 DISCOUNT TOWARDS A NEW MODEL PHONE. That's pretty lame and makes me want to change phone companies, but I'm gonna try that Advanced Task Killer app and see if it helps with this last replacement phone I activated today before I switch to T-Mobile or someone who will give me a better deal.
- 01-01-2014, 11:53 AM #8