08-27-2010 07:43 PM
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  1. avacomputers's Avatar
    My wife has been on the phone back and forth with sprint. They told her that no one else has complained about this issue before. What a joke.
    04-23-2010 01:20 PM
  2. pastafarian's Avatar
    Common place among big companies. The reps won't (can't as in lose their job if they do) admit that anything is a known problem. Over a decade ago, Sony released the first 36" WEGA TV with a huge screen geometry problem. A large number of people with problem sets got together via the net (I think it was AVforum IIRC) and we all called support. Many spoke to the same rep (Nancy?) over a 2 day period, and each was told they were the first to mention the issue. A month later, Sony enacted a lame half baked recall.
    04-23-2010 07:22 PM
  3. avacomputers's Avatar
    Common place among big companies. The reps won't (can't as in lose their job if they do) admit that anything is a known problem. Over a decade ago, Sony released the first 36" WEGA TV with a huge screen geometry problem. A large number of people with problem sets got together via the net (I think it was AVforum IIRC) and we all called support. Many spoke to the same rep (Nancy?) over a 2 day period, and each was told they were the first to mention the issue. A month later, Sony enacted a lame half baked recall.
    Now there is an idea. I wonder if we can get a facebook group to get involved.
    04-23-2010 09:24 PM
  4. imtravis's Avatar
    Avacomputers, I was just thinking of that.. start a online movement to get their attention about this issue. Maybe they'll fix the radio issues on these things.
    04-23-2010 10:27 PM
  5. avacomputers's Avatar
    Avacomputers, I was just thinking of that.. start a online movement to get their attention about this issue. Maybe they'll fix the radio issues on these things.
    I'm up for it. I spent 3 hours online with then. The rep offered me $50 towards a new phone. What can that get me, an lg rumor? Sprint is really starting to tick me off.
    04-24-2010 06:58 AM
  6. imtravis's Avatar
    Maybe we pick a day, and see how many people we can get to call in and complain about their phone randomly switching to Airplane mode. Wonder if that'd help them realize that there's an issue. Then post your rep's name maybe.
    04-24-2010 10:50 AM
  7. avacomputers's Avatar
    The rep I spoke to was jonathon. But I'm calling shim today and everyday until this is fixed. I'm also filing a complaint with the fcc.
    04-24-2010 10:51 AM
  8. oluvinu's Avatar
    hello,
    i had the same issue with the samsung moment. my phone would go into airplane mode anytime it wanted on its own among other things. i had recently flashed the phone to 2.1 and have not had the issue , but i flashed for 2 days now so its not long tested but has corrected the airplane mode problem, and the proximity sensor and the force close on the phone apps and a few more lol
    04-24-2010 11:59 AM
  9. fatsack's Avatar
    what are you guys doing to your phones???? i never had any problem like that and neither has anyone else i know that has a moment.
    04-24-2010 12:10 PM
  10. njeske's Avatar
    My wife's moment is stock and has this problem. I've got mine on 2.1 and haven't seen it.
    04-24-2010 12:31 PM
  11. avacomputers's Avatar
    I'm on 2.1 and still have it.
    04-24-2010 01:32 PM
  12. oluvinu's Avatar
    hello fatsak

    if your has no issues nad mine does since the day i got it from sprint and i am on my 5th samsung moment home.....wanna trade ? i am willing.
    04-24-2010 01:56 PM
  13. pastafarian's Avatar
    what are you guys doing to your phones???? i never had any problem like that and neither has anyone else i know that has a moment.
    If you look around in the various Android/Moment forums, you'll find it's a very common issue. I've only experienced it once, but I've had the infamous CDMA data lockup problem more frequently, especially since 2.1. With lockup, the phone still works and the bars icon is there but I have no data connection or 3g/1x icon and the only way to restore it is to reboot. There's a correlation to wifi use with data lockup. I've found that I'm most susceptible to getting lockup after I turn wifi off and I've made it a habit to reboot after turning off wifi.
    04-24-2010 02:15 PM
  14. fatsack's Avatar
    hello fatsak

    if your has no issues nad mine does since the day i got it from sprint and i am on my 5th samsung moment home.....wanna trade ? I am willing.
    uuhhh no thanks
    04-26-2010 06:46 PM
  15. fatsack's Avatar
    If you look around in the various Android/Moment forums, you'll find it's a very common issue. I've only experienced it once, but I've had the infamous CDMA data lockup problem more frequently, especially since 2.1. With lockup, the phone still works and the bars icon is there but I have no data connection or 3g/1x icon and the only way to restore it is to reboot. There's a correlation to wifi use with data lockup. I've found that I'm most susceptible to getting lockup after I turn wifi off and I've made it a habit to reboot after turning off wifi.
    i been reading for months, i read just about every post on here. and a few other forums. i'm wondering if some of the problems have to do with the area your in.

    i get a signal issue once in a while but i live right next to an airport.

    my att service never worked here, thats why i switched providers
    04-26-2010 06:59 PM
  16. pixielee#AC's Avatar
    I just got the phone today and duh me played with the airplane mode setting (unknowingly!) and now I am having this exact issue :|
    04-28-2010 11:17 PM
  17. avacomputers's Avatar
    Good news, Sprint and radio shack have me a new hero and took back the moment. I also got a $50 gift card. Way to go Sprint.
    05-04-2010 02:39 PM
  18. fatsack's Avatar
    Good news, Sprint and radio shack have me a new hero and took back the moment. I also got a $50 gift card. Way to go Sprint.
    sorry to hear that.... the hero sucks. i had 4 of them, wait untill your trackball gets stuck and you get dust under the screen. when it's in your pocket or holster it's allways pushing on the trackball because it sticks out so far.
    05-04-2010 03:03 PM
  19. avacomputers's Avatar
    sorry to hear that.... the hero sucks. i had 4 of them, wait untill your trackball gets stuck and you get dust under the screen. when it's in your pocket or holster it's allways pushing on the trackball because it sticks out so far.
    In my opinion,the hero is much better. Than the moment.
    05-04-2010 03:19 PM
  20. oluvinu's Avatar
    Hi

    I have the official release and still have airplane mode issues. ...the differance is I don't see the airplane mode icon...but I can't use data getor mace a call or text?????? What else is it? And it also says I cannot make a call or text WTF??? Instead of admitting issues they deny and change it to where if you somehow got the problem the icon wonth show up so it is not as obvious.
    05-28-2010 03:15 PM
  21. luv2byte's Avatar
    My nephew is having this issue on his new moment - he is returning it this week for an Evo. He picked up a moment last week, was horrible with airplane mode so he exchanged it for another one, it is much better but still does it randomly so he is going to go for the Evo.
    06-06-2010 05:28 PM
  22. unclefishbits's Avatar
    So sick of this phone. It's so frustrating... I feel like it might be able to work right, but the lag and fact I can't ever make calls or do anything ever at all... sort of annoying.
    06-16-2010 07:10 PM
  23. philliesphan's Avatar
    I agree with you. I think this is the biggest waste of money I have ever spent. From losing a connection to airplane mode I can't use my phone more then I can. I call sprint and all they want to do is give me abnother one. I am on my 4th one. I guess eventuall I will get one that works correct. At first I thought it was the firewall at work but then it happened4 hours AFTER I had 2.1 installed and I was at home. Serious? I thought 2.1 was supposed to fix this issue. Not sure what I am going to do with it yet.
    06-17-2010 05:03 PM
  24. Salacon's Avatar
    I work for Sprint so I'll just throw out there, especially since I'm not on a call with you guys, that Airplane Mode is still a known issue even with having 2.1. I'd have to check and see what it says about fixing it. If I had to guess, I'd say they're going to do a MR for it.

    I'll try to remember to check tomorrow at work and tell you guys what it mentions as a resolution.
    06-18-2010 01:46 AM
  25. philliesphan's Avatar
    @salacon, what are our options as customers? When I talk to someone st sprint I feel like I get the runaround. I threaten to walk away and no one seems to care. I feel like sprint has me by the you know what and is unwilling to do do anything about it. They offer me "any phone you want" but when I ask about the evo or palm pre I hear "oh sorry I can't exchange for those phones". I guess they really don't mean any phone then. I am actually now trying to get the ceo's email and see what I can get from him.
    06-19-2010 11:25 PM
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