- 16 Posts
active screen on call
I am having a hard time finding an answer for this... hopefully you can help.
My wife has the Moment and has an issue with the screen staying active while she is on a call. This causes her to sometimes hang up on the person she is talking to with her cheek.
is there a way to disable the screen while she is on a call?Bears. Beats. Battlestar Galactica
- 02-09-2010, 09:53 AM #2
- 02-09-2010, 09:55 AM #3
There is a proximity sensor in the upper left side of the phone. If it's not working (maybe try the prox. sensor test), then I'd suggest taking it in for replacement. It may not be working, which could cause the screen not to turn off, or there's an app running that's keeping it on. It should, turn off the screen (sometimes it's a little slow), then turn back on when taken away from your ear.
- 04-07-2010, 01:25 AM #4
- 04-07-2010, 09:30 AM #5
- 04-07-2010, 11:35 AM #6
- 04-17-2010, 07:00 PM #7