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How did you do this?

My wife's Note 4 is having the same problems of freezing and also getting the green robot and cannot update etc. Done factory reset several times I have use SMart Switch to reload the operating system. The OS seemed to reload but then it got stuck with the message unable to load update on the...

Can you clarify that there is no typo? You seem to release power twice but not release vol up+ down! Do you mean hold vol up and vol down and then while holding them, press and hold power? Do you release power while still holding the vol up + down? Then do you release the vol up + down and...