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Hi, thanks for your reply! I already sent them screen shots of my data usage screen, but their answer is basically "our records are correct, your phone is wrong". I haven't had a chance to go to a shop in person, but it's the only thing I can still think of to do, too. Hopefully I'll manage to...

First of all, my device is a Samsung Galaxy S4 Mini, running Android 4.2.2, and my provider is T-Mobile in the Netherlands, where I have a prepaid plan. A few days ago I found myself without credit, much sooner than expected. This was the second time in a few months this happened, so I...