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my son's Moto G7 Power froze, rebooted, and won't get past the blue android screen. I'm preparing to do a reset but want to back up beforehand. RSA won't connect as we haven't previously enabled USB debugging on the phone. Any ideas how I can do this, since I can't get to the menu to enable...

Samsung S20FE, wired headphone with an in line mic. When I'm listening to music/video, and the sound is at a very quiet bit, the headphones mute/silence all output. Once the output volume goes up, they unmute. Its really annoying and sometimes the odd word etc. gets chopped off, and I can't find...