01-18-2011 06:48 AM
- With all the rumors flying around about Samsung and why they aren't providing updates to US phone owners, I would like to make a request of all of the sites providing quality Android coverage.
Stop doing product announcements, reviews, and leaks of Samsung devices.
Samsung has shown they do not care about the customers they acquired through the carriers and the Galaxy S line. They have shown they will repeatedly misrepresent the availability of upcoming fixes that they have promised since August. Their facebook pages are littered with hundreds if not thousands of users crying out for an answer or even a response as to why! They are ignoring us much as the quotation "Let them eat cake!" attributed (incorrectly or not) to Marie Antoinette ignored the needs, wants and desires of the working class.
Samsung want us to eat eclair.
The reason I am making this request of the Android sites out there is because of the weight and influence you carry. Thousands of people every day get locked into carrier contracts for 2 years purchasing devices that your early product reviews make sound wonderful, when many are proven over time to fall short. While their ultimate dissatisfaction lies with the manufacturer, the reviews are at least partly responsible. I understand you walk a fine line already as it is but continued support of a company whose policies are so anti consumer is irresponsible and damaging to your readership.
Recall the public outrage over the tech issues companies would have ignored in the past, the Pentium floating point division bug comes to mind, and Intel's brush off of consumer concern. Most recently though the iPhone 4 antenna issue come to mind. Even a company as traditionally stoic as Apple eventually had to come to answer the increasingly repeated claims, true or not. Now we are talking an order of magnitude in the difference of scope, there are nearly 10x as many iOs devices out there compared to Galaxy S though (iPhone 4 compared to Galaxy S is much closer). so in comparison lets use a know way to determine the weight of comments on an issue.
If you google "samsung galaxy S gps problem" you get 979,000 results, google "iphone 4 antenna problem" and get 1,010,000 results.
Now taking into account there is a difference in the number of users how is it that those numbers are so close?
In closing I again repeat my request. Cease all coverage of Samsung products until they take responsibility for taking care of their customer base by providing actual software updates instead of lip service.
This request will be echoed here An Open Request to all Android Sites | PatentlyStupid
Thanks for your time.01-17-2011 09:31 AM
- thats well written...i gotta give you that...but i dont think these sites will plunged into something like that..but i agree will the other posters...sell it off and buy something else, or plainly just dont buy samsung again....there are alot of poeple in your position, so i think samsung is gonna take a big hit from all of this.....but i can see where your coming from though01-17-2011 12:01 PM
- I agree and disagree. I agree to the point that samsungs galaxy s line in lacking of the froyo updates. I disagree with the idea that they should stop reviewing the products. Just because a website reviews something means you HAVE to buy it. That falls onto you the consumer. Now your having buyers remorse because of a lack of support and are in someway lashing out on the websites that are reviewing the products.
Relax about it. Its not the end of the world.
Sent from my EVO using Tapatalk01-17-2011 12:06 PM
- I agree the more reviews it gets about having an outdated os that will speak louder than anything else. Once people see that it can't do the same thing as other phones w/ a newer os people will most likely not buy them. The phone is probably a great phone just needs a new os. No need to totally slam the phone. The other thing is file a class action lawsuit cited poor support or something along those lines.01-17-2011 12:37 PM
- 01-17-2011 02:44 PM
- I agree the more reviews it gets about having an outdated os that will speak louder than anything else. Once people see that it can't do the same thing as other phones w/ a newer os people will most likely not buy them. The phone is probably a great phone just needs a new os. No need to totally slam the phone. The other thing is file a class action lawsuit cited poor support or something along those lines.
I just want them to do whats right. Not continue to promise a future they arent willing to give.01-17-2011 02:48 PM
- 01-17-2011 02:52 PM
- 01-17-2011 02:53 PM
- Look I agree with everything you said, but what you want will never happen. This, and other Android sites, are just that Android sites. If Samsung brings out an Android device, AC and every other Android site, have a responsibility to their readers to write and review it. IF you are buying a device based on those reviews, then there is your problem. A review is just that, and you should not be buying based on them. You should be going into your local carrier store and physically playing with the device to get a better look at it. Now I understand your frustration with the "lies" Samsung reps have posted on Twitter and Facebook, but you cannot expect Phil, Jerry, or anybody else to give Samsung the cold shoulder. It's unfortunate that they have put themselves in this position, but trust me, they will see a decline in sales from all this bad press. Next time just don't buy a Samsung phone. There are other manufacturers that are better in IMO anyway. HTC and Moto top the list.01-17-2011 04:11 PM
- Now I understand your frustration with the "lies" Samsung reps have posted on Twitter and Facebook, but you cannot expect Phil, Jerry, or anybody else to give Samsung the cold shoulder. It's unfortunate that they have put themselves in this position, but trust me, they will see a decline in sales from all this bad press. Next time just don't buy a Samsung phone. There are other manufacturers that are better in IMO anyway. HTC and Moto top the list.
Some companies have more loyalty to their users and community than to their wallets, consider this a benchmark, to see if the android sites community has the moral outrage or if they are willing to say blah, you got screwed not my problem, now let me earn my paycheck.01-17-2011 05:41 PM
- No, I cant expect it, but there was no harm in asking them to think about their obligation to the community. There are many companies whom react with a moral compass nowadays. Just look at all the companies surrounding the whole Wikileaks scandal. Twitter is fighting the goverment wanting disclosure of all information about Julians account, why? Are they going to loose money by doing so? Not likely, they may get attacked by Anonymous but thats not their motivating factor. Amazon removed the wikileaks info on their site based on their own morals and paypal acted on theirs.
Some companies have more loyalty to their users and community than to their wallets, consider this a benchmark, to see if the android sites community has the moral outrage or if they are willing to say blah, you got screwed not my problem, now let me earn my paycheck.01-17-2011 05:51 PM
- Although I agree with some of your sentiments, I would hardly call not acting out against Samsung saying to hell with our users. We *do* have an obligation to review whatever comes our way and give it some coverage, as long as it is Android related. The forums are a different story, but we certainly just can't refuse to give Sammy any sort of coverage, it's bias and wouldn't be fair to users who don't truly care.
Is it a news site that only publishes news?
Is it a review site that only publishes reviews?
Is it a fan site that is only about ra ra and cheerleading?
I am sure you can find some people who wont mind staying on eclair and/or don't mind being yanked around and misled. There are all types in the world. I for one tend to go kicking and screaming.
My question is this, if even 10% of the Captivate fan base has bought the device because AC said "If you're looking for an Android phone -- or any smartphone, for that matter -- on AT&T, the Samsung Captivate is a no-brainer." And that same group is now disgruntled do you feel no moral obligation to those poor saps who are now locked into that 2 year contract after reading such glowing words? I know I would.
I didn't buy based on any one review, rather a desire to have an android device, being stuck on AT&T at the time, and being willing to compromise. Granted at the time I ordered (July 19th) there was little or no talk about the broken GPS. In the 6 months that have followed though I am certain many people have bought phones based on reviews like AC's. But hey if page impressions is all that counts I guess it doesn't matter if the page counts come from posting every bit of news available and a lot of rants or upset customers looking for answers to problems. If AC doesn't feel they should be an advocate for their readers then so be it.01-17-2011 06:26 PM
- Stop reviewing phones? because of faults or because they have done something we don't like. thats non sense. There was a time when HTC wasn't making the best product, they have not been perfection since they walked on the scene, even now they cant get their widgets to tell you where you are. So should they have stopped reviewing HTC.
Moto phones can barely handle exchange, you can barely look at your photo's on their phone without it freezing up , the only fix for it is to factory reset your phone. should we stop reviewing their phones.
And for the lack of updates that samsung put out they still made a solid piece of equipment my phone with all its flaws it still runs better than my DX , my dads D2 and my sisters friends Evo.
You want to argue with me that it doesn't work aswell, go head, doesnt change the fact that it does.
Android central is not a consumer advocacy group, Look at their about page
"Welcome to Android Central! Here you will find the latest News, Reviews, and more about Google's Android Smartphones, plus forums to discuss all your Android questions."
News and reviews. Good or bad thats their job.
I agree Samsung has done a poor job. and you know what ,you proably should sell your phone and get something else. Let me know if you are selling yours ill be happy to take it off your hands for the right price.01-17-2011 07:00 PM
- Look, here's the bottom line. I don't think there is one person out there that can doubt that both Samsung and Verizon have been negligible at BEST with this whole situation. I admit that, and even some of Samsung's biggest defenders will most likely admit that.
However, at the same time, it is not any Android sites job to call them out on it to an extent to sway opinion one way or another. As far as the review for any of the Galaxy S phones go, no one could in a million years have predicted that 6+ months later, we'd still be talking about the Froyo update. *No* site saw this coming, and I don't think any one person did either.
As a site, as a writer, and as a consumer, I take companies up on their promises. I give them the benefit of the doubt. When we were told we'd be getting Froyo in a timely manner, I believed it, as did 99.9% of other people and other sites. We're not going to go back now and change our review or our material.
Personally, I still love my Fascinate. Am I frustrated? Absolutely. Am I annoyed? Hell yes! But it's still the best phone I've ever owned, Froyo or no Froyo. I understand people are pissed off and aggravated by it, and that's fine, they have every right to do so. But as a respected site covering all things Android, we have an obligation to call things down the middle.01-17-2011 07:20 PM
- I completely agree with Chris Kerrigan and DroidXcon. Sure we are very aggravated as consumers that have purchased these products with a promise by the carrier and Samsung that we would get Froyo. I'm sure at some point soon it will happen. Still on top of everything I couldn't be happier with my phone. Sure I'm rooted and running custom roms, that's my choice but at the same time when I wasn't rooted I was running around everywhere showing off how cool of a phone it was. The graphics are sweet, screen is awesome and the bottom line its an Android based phone. It can be changed in by simply downloading apps from the Market or by rooting and customizing things to your own likings.
Probably my biggest complaint is standing on the fence for those who are waiting patiently for their phones to be upgraded from Eclair to Froyo because that is what they were promised and don't wish to root their phones. Second in line is a solid GPS fix for these phones instead of having to go threw obstacles to do GPS fixes to use something that should of worked from day one.
As far as Android based sites stopping coverage or reviews of Samsung products, that isn't going to solve anything and it will also take away from those who value our opinions and the general public for comparison shopping and a source of information/help on the products available. Without places like Android Central and others where would you go to ask your questions or research a new product line so you don't buy something that doesn't suit your needs? Right or wrong, good or bad its up to everyone involved not just here at Android Central but everyone to help the next person in line who is looking to buy a phone or needs help and point them in the right direction.01-17-2011 07:59 PM
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