Sony Xperia Series - Viber is not working

baneful00

New member
Feb 20, 2013
1
0
0
Visit site
Hi everyone,
I have Xperia Sola with installed Viber , but I cant run it . When I click on Viber,my screen turn into black and then back again to my menu and nothing else happen.
Appreciate for any help,idea,solution,...
 

Maria Levins

New member
Feb 20, 2013
1
0
0
Visit site
Re: Viber is not working

When I try and get into my viber app all I am getting is a black screen. It is updated and I tried uninstalling and reinstalling... Anyone else having this problem??
 

Viber

Well-known member
May 5, 2011
199
0
0
Visit site
Re: Viber is not working

Hi there,
This is Viber's rep, I'm here to help.

@baneful00 - Please try to uninstall>reinstall and make sure you have the latest version of Viber : 2.3.5

Let us know if the issue persists.
Thanks,
Viber Team
 

louay1

New member
Feb 28, 2013
4
0
0
Visit site
Re: Viber is not working

Hi..
I have the same issue. Motorola , Android 4.0.4, Viber version 2.3.5.329.
Install, Uninstalled several times. Does not help, goes into Black screen

BR
 

Viber

Well-known member
May 5, 2011
199
0
0
Visit site
Re: Viber is not working

@louay1 -

Which Motorola phone exactly?
Also - do you have a Custom ROM installed, or stock ROM?
 

furryewok

New member
Mar 1, 2013
2
0
0
Visit site
Re: Viber is not working

Hi guys, I'm having the same issue. I have a Motorola RAZRi, Viber version 2.5.5.329 and android version 4.0.4. The app downloads fine but gets to the point where I'm waiting for the SMS with the activation code and the screen goes black and then returns to the menu. Further attempts to open the app just show the black screen and then returns to the menu. Any ideas?
 

Viber

Well-known member
May 5, 2011
199
0
0
Visit site
Re: Viber is not working

Hi guys, I'm having the same issue. I have a Motorola RAZRi, Viber version 2.5.5.329 and android version 4.0.4. The app downloads fine but gets to the point where I'm waiting for the SMS with the activation code and the screen goes black and then returns to the menu. Further attempts to open the app just show the black screen and then returns to the menu. Any ideas?

Have you tried completely uninstalling Viber, rebooting your device, then reinstalling? (note that this will unfortunately result in deletion of your Viber chat history).
 

louay1

New member
Feb 28, 2013
4
0
0
Visit site
Re: Viber is not working

Hi,

I am using Motorola Razr I
.
I havn't installed any further Custom ROM applications, that will make it that I am using Stock ROM
And Viber app. is running from phone memory not from external memory card

Br
Louay
 
Last edited:

zizi70

New member
Mar 3, 2013
1
0
0
Visit site
Re: Viber is not working

I am having the same Viber issue. I download it from the play store fine, but when i try to get the text msg to register the black screen appears for a while and then back to main menu with no action. I have uninstalled, rebooted and downloaded several times using wifi and data pack to no avail. Using Motorola razr i XT 890 with anroid version 4.0.4
 

louay1

New member
Feb 28, 2013
4
0
0
Visit site
Re: Viber is not working

Hi again,

I tried:
Stop Viber app | Clear Viber Data | Unisnstalling | reboot the phone | start installing Viber | Reboot agian!!| still black screen

BR
Louay
 

furryewok

New member
Mar 1, 2013
2
0
0
Visit site
Re: Viber is not working

Hi again guys. I've tried uninstalling, rebooting and reinstalling but still no luck, unfortunately. Any other ideas?
 

Viber

Well-known member
May 5, 2011
199
0
0
Visit site
Re: Viber is not working

Hi everyone,

Please note that Viber does not officially support Motorola RAZRi yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: Is your Android supported with Viber (system requirements)?
We are continuously working to adapt Viber to more and more devices, and we hope to make your device fully compatible soon. When we have news, we'll let you know.
 

julomoppet

New member
Mar 5, 2013
1
0
0
Visit site
Re: Viber is not working

I don't have anything to add except I have exactly the same issue as other Motorola RAZR I (which I own as well) : black screen, tried to reinstall, same version, etc.
Would it be related to the Intel processor which makes some apps not working on that phone?

Regards
 

Futurac

New member
Mar 5, 2013
1
0
0
Visit site
Re: Viber is not working

Same here. razr I doesnt work, black screen, identical issue to others..
Viber, can you inform when this issue solved ?
 

Prakesh Sindhuliya

New member
Mar 7, 2013
1
0
0
Visit site
Re: Viber is not working

I'm using android version of COLORSTeletalk Xfactor Mini but when I try to use viber after downloading, it displays a dialogue box with Force Close Option. And doesn't work at all... Reinstall and install also doesn't work, because my google accout says that viber is already installed but it shows the error sign on viber.
 

Viber

Well-known member
May 5, 2011
199
0
0
Visit site
Re: Viber is not working

All,

As we said, devices that are not officially compatible with Viber may result in the errors that some of you are experiencing.
We're hoping to expand the list of supported devices soon, hopefully in our upcoming major update.

We recommend that you stay tuned for news.
 

Viber

Well-known member
May 5, 2011
199
0
0
Visit site
Re: Viber is not working

Hi all!

we've released a special version for Intel devices that can be found in this link in our HelpDesk: Having issues with your Intel device and Viber 2.3.5?

This version is intended to specifically address the critical problem of no startup of Viber. Other, more minor issues, are planned to be resolved in our next major update of Viber, hopefully soon.

We'll keep you posted with news. Enjoy Viber
 

louay1

New member
Feb 28, 2013
4
0
0
Visit site
Re: Viber is not working

Hi ,

Thanks ...it works :) ..Great Job :)
I installed it with help of Astro File manager.
Looking forward for your major release.

BR
Louay