Can't watch videos from facebook

Henrikdk93

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May 26, 2014
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Hi Android-users,

I am having this problem with my Xperia Z2, that I can't play videos in facebooks application correctly. I am able to watch a video for around 30 seconds before it stops the video and shows up a message, saying that it was not able to play it, because of an unknown failure.

I am putting a screenshot into the thread, so you can see it.
The text is in Danish, but correctly translated to english it means:

"Can not play video. Sorry, there was an unknown error while playing this video. Ok"

What can I do to solve this? I am not having any problems playing videos from YouTube for example. I hope you can help.

Thanks!

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Duncan1982

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Don't know why this is occurring but I have the same problem on the Z2 and on the Note 3 and Nexus 5 so it's not phone specific lol

Usually works second time round though.

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diemon

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Same here. Usually keep pressing for a couple times and finally it will work. Iphone doesn't have this problem though...

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Henrikdk93

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I just tried to delete the facebook application from my phone, and then reinstalled it from Google Play Store. Now after trying it out, I have successfully played several videos without experiencing the problem. So try to reinstall Facebook, I hope it works for you as well! :)

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Andyvalver

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Jan 11, 2013
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My videos on Facebook tend to stop working. I keep trying and eventually get it to work. Must be a Facebook issue I'd of thought.

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airahza

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I just tried to delete the facebook application from my phone, and then reinstalled it from Google Play Store. Now after trying it out, I have successfully played several videos without experiencing the problem. So try to reinstall Facebook, I hope it works for you as well! :)

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i have try this several times. at first it works, when try to log in back, the problem comes back.
 

Suzanne Knighton

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Jun 13, 2014
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Hi Android-users,

I am having this problem with my Xperia Z2, that I can't play videos in facebooks application correctly. I am able to watch a video for around 30 seconds before it stops the video and shows up a message, saying that it was not able to play it, because of an unknown failure.

I am putting a screenshot into the thread, so you can see it.
The text is in Danish, but correctly translated to english it means:

"Can not play video. Sorry, there was an unknown error while playing this video. Ok"

What can I do to solve this? I am not having any problems playing videos from YouTube for example. I hope you can help.

Thanks!

Posted via Android Central App
 

johnno40

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Jun 19, 2014
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Hiya, im having the same trouble too....think it may be a software problem ...hopefully they will shove out a fix for it soon as it's very annoying ....you'd think a top flight handset could handle such stuff
 

Greg2099

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Had same issue on my Xperia Z Ultra LTE. Cleaned the cache on the app as some had suggested and it seems to be working fine now. Will follow up if it fails later.
 

Duncan1982

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Most are YouTube videos so I watch from there.

However yes its annoying and I haven't stumbled across a permenent solution.

So if anyone has then feel free to share lol

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