Well as many of the regulars around here know I have been without a fully functional Epic 4g now for about a week.
Started off first with my original Epic of about 9-10 months old going in for unresponsive screen. They replaced it with an unclaimed refurb that turned out to have a non functioning WIFI and somehow my SD CARD also becomes unresponsive. I return the next day and they order another refurb #2, that is picked up on Friday evening shortly before closing. They activate it and I walk out the door. Shortly afterwards it starts boot looping and doing random shutdowns etc... Basically a useless phone because you didn't know what it was going to do, example my wife called it rang once then powered down with a full battery sitting on the charger... Nice right?
I return to Sprint on Saturday and they look at it, hear my story and immediately order #3. So here I am Monday afternoon with still a non working phone and I just called Sprint to see what they say about everything.
I tell the rep in retentions or whatever department I was transferred to that I'm not putting blame on my local store this is out of their control. I am however very unhappy with the quality of refurbs being sent to me and in the long run having to pay for services over the last week that have been greatly interrupted in the beginning to now unuseable over the weekend due to the refurbs I was given and how does Sprint intend on reimbursing me at least for the last week of service that isn't of my fault and also my out of pocket expense of an new sdcard. Before anyone starts I'm fully aware of the terms of TEP coverages... But at the same time you were without quality service and a working device you would be very unhappy too...
I was told after not getting anywhere with the original rep and we got into a bit of an argument after he began to think my claims were something to laugh at... I even told him I can't believe he thinks this is funny... So he sends me to the boss. This lady turns out not to be any better. She was very rude, she listened to my story for about 2 minutes describing everything and then would not shut up for one second to get another word in. She said the following...
1. Best thing they can offer is my account and services lost will be considered for review.
2. I have to wait on refurb #3 and see the outcome of that device. I did finally get a word in and ask if #3 is also a failure what would happen then? She basically summed it up with wait for #4.
3. I told her that the quality of refurbs aren't very impressive to me, she this is isolated but also at the same time odds of two in a row being messed up after she goes through the whole speech of how they are rigorously tested to meet or exceed Sprints standards..
Edit: Let me add I commented that the refurb #2 that was provided was a piece of garbage out of the box. She found that very offensive and I told her great, I find this whole situation offensive and she was not happy I called Sprint's refurb #2 a piece of garbage... I responded by saying I'm telling you my thoughts, box was opened by rep, activated and 5 minutes later it started to freak out so what else am I supposed to call it?
4. She said there is nothing they can do about the sdcard which failed in their refurb device, not mine... I told her okay so I'm supposed to spend $20-$40 for a quality replacement sd card for my device once I get a working model and she responded by saying I can by one off Ebay or other places for as little as $6... I freaked.. I told her would you depend on that $6 card in your device? No comment...
5. I commented on this is the service I receive after 6-8 yrs of Sprint service and best I'm offered is a possible consideration of reviewing my lost of service from THEIR product but in the end I better make sure my bill is paid on time or I will be canceled. Also said that I'm very displeased with the quality of Sprint service overall their call quality and signal quality has become a big topic of discussion on my forums and sites around the internet for months and doesn't seem to be getting any better.
Bottom line I was joked around, rudely spoken to even by a superior of the division and not given any real answers.. She made comment of me using my other Epic 4g on my account which is my wife's device and she's a home health nurse that has over 20 patients that depend on her at a drop of a phone call night and day... I told her that is uncalled for and won't happen. I said I'm calling from my home phone and my Epic 4g is vibrating as we speak on the counter doing a reboot on it own.
What can I say.... At this point I'm very displeased with Sprint and unsure of how much longer I will be apart of the Sprint community.
What is your thoughts? Suggestions? I'm I being stupid asking for some sort of break on services paid for that I can't use? Is this stupid complaining about 2 broken refurbs in a row? What about being told to hit Ebay for a $6 sd card and that I'm told I shouldn't be spending $20-$40 for a quality sd card replacement... I would love to hear your thoughts..
Started off first with my original Epic of about 9-10 months old going in for unresponsive screen. They replaced it with an unclaimed refurb that turned out to have a non functioning WIFI and somehow my SD CARD also becomes unresponsive. I return the next day and they order another refurb #2, that is picked up on Friday evening shortly before closing. They activate it and I walk out the door. Shortly afterwards it starts boot looping and doing random shutdowns etc... Basically a useless phone because you didn't know what it was going to do, example my wife called it rang once then powered down with a full battery sitting on the charger... Nice right?
I return to Sprint on Saturday and they look at it, hear my story and immediately order #3. So here I am Monday afternoon with still a non working phone and I just called Sprint to see what they say about everything.
I tell the rep in retentions or whatever department I was transferred to that I'm not putting blame on my local store this is out of their control. I am however very unhappy with the quality of refurbs being sent to me and in the long run having to pay for services over the last week that have been greatly interrupted in the beginning to now unuseable over the weekend due to the refurbs I was given and how does Sprint intend on reimbursing me at least for the last week of service that isn't of my fault and also my out of pocket expense of an new sdcard. Before anyone starts I'm fully aware of the terms of TEP coverages... But at the same time you were without quality service and a working device you would be very unhappy too...
I was told after not getting anywhere with the original rep and we got into a bit of an argument after he began to think my claims were something to laugh at... I even told him I can't believe he thinks this is funny... So he sends me to the boss. This lady turns out not to be any better. She was very rude, she listened to my story for about 2 minutes describing everything and then would not shut up for one second to get another word in. She said the following...
1. Best thing they can offer is my account and services lost will be considered for review.
2. I have to wait on refurb #3 and see the outcome of that device. I did finally get a word in and ask if #3 is also a failure what would happen then? She basically summed it up with wait for #4.
3. I told her that the quality of refurbs aren't very impressive to me, she this is isolated but also at the same time odds of two in a row being messed up after she goes through the whole speech of how they are rigorously tested to meet or exceed Sprints standards..
Edit: Let me add I commented that the refurb #2 that was provided was a piece of garbage out of the box. She found that very offensive and I told her great, I find this whole situation offensive and she was not happy I called Sprint's refurb #2 a piece of garbage... I responded by saying I'm telling you my thoughts, box was opened by rep, activated and 5 minutes later it started to freak out so what else am I supposed to call it?
4. She said there is nothing they can do about the sdcard which failed in their refurb device, not mine... I told her okay so I'm supposed to spend $20-$40 for a quality replacement sd card for my device once I get a working model and she responded by saying I can by one off Ebay or other places for as little as $6... I freaked.. I told her would you depend on that $6 card in your device? No comment...
5. I commented on this is the service I receive after 6-8 yrs of Sprint service and best I'm offered is a possible consideration of reviewing my lost of service from THEIR product but in the end I better make sure my bill is paid on time or I will be canceled. Also said that I'm very displeased with the quality of Sprint service overall their call quality and signal quality has become a big topic of discussion on my forums and sites around the internet for months and doesn't seem to be getting any better.
Bottom line I was joked around, rudely spoken to even by a superior of the division and not given any real answers.. She made comment of me using my other Epic 4g on my account which is my wife's device and she's a home health nurse that has over 20 patients that depend on her at a drop of a phone call night and day... I told her that is uncalled for and won't happen. I said I'm calling from my home phone and my Epic 4g is vibrating as we speak on the counter doing a reboot on it own.
What can I say.... At this point I'm very displeased with Sprint and unsure of how much longer I will be apart of the Sprint community.
What is your thoughts? Suggestions? I'm I being stupid asking for some sort of break on services paid for that I can't use? Is this stupid complaining about 2 broken refurbs in a row? What about being told to hit Ebay for a $6 sd card and that I'm told I shouldn't be spending $20-$40 for a quality sd card replacement... I would love to hear your thoughts..
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