My wife's Epic got the GB update this morning. She is completely stock, and is on her second phone, (referbished). But now she's got a boot loop going and battery pulls aren't doing a thing. I know what to do with a rooted phone, but no idea how to fix something stock. Any ideas? Or are we just making a trip to the sprint store?
Don't panic....
Unfortunately you will end up loosing your data because its a bug happening to some users regardless of OTA or manual update. She will still have her contacts/phone/calendar because that is all linked to the Gmail account on the device...
Power off/pull the battery on device.
Press and Hold Power Down+Camera+Power button for a few seconds to boot into stock recovery.
Navigate in stock recovery by using Volume Up/Down and make selections with the HOME (capacitive key).
Then select factory reset/wipe (I forget how its exactly worded)...
Then reboot when done....
That should resolve the problem...
Report back with results...
Edit: Thank gosh for wireless tethering! Lost internet connection at home as I was responding to this post and I was able to switch over to my phone providing a wireless tethering to get this post up!
I will NOT fail my fellow members