my epic zero bars, my wife's epic all bars
I am having trouble with my epic. I get no signal, max 2 bars, but often no service. My wife has full bars. I put my phone next to hers and I have no bars and she has full bars. Is there something wrong with my phone? Any ideas. We both installed the update yesterday morning. I am not sure if it had this problem before the update, but I think it did, because at work I would barely get service.
- 09-19-2010, 03:06 PM #2
- 09-19-2010, 03:36 PM #4Retired Moderator
- 1,891 Posts
- 09-19-2010, 04:45 PM #5
If yes to any of the above, I would strongly advise you to exchange for a new unit while you are still on the 30-day return period.
- 09-20-2010, 09:12 AM #6
- 09-20-2010, 10:57 AM #7
- 09-20-2010, 11:45 AM #8
I thought I was the only one experiencing this issue. My wife has an Epic as well. I started experiencing dropped calls on Saturday after the update on the freeway I drive EVERY DAY. My wife and I drove together on Sunday and I compared our bars. Whenever she got 2 bars I would go to zero. Everything else was OK, I called sprint about it, they suggested since I am under 30 days to exchange it. I really don't want the hassle though.
djneph I was 10 minutes away from trying a hard reset so you saved me a headache, now I know that doesn't work. I will try the PRL update as suggested in hopes that will correct the issue. Please let me know if it works for you.
- 09-20-2010, 11:45 AM #9
I do experience dropped calls or poor call qaulity (caller breaks up, I only hear every other word). I upated the PRL. I took the phone to the sprint store to be tested (don't want to go through the hassle of exhanging it just yet).
I will pick up the phone after work and let you know the results. Hopefully its something simple if not I will just take it to Best Buy and exchange it.
- 09-20-2010, 12:51 PM #11
- 09-20-2010, 05:56 PM #12
- 09-20-2010, 06:26 PM #13
my phone seems to be working now :)
I took the phone to sprint this morning and they did a hard reset and my phone works now. I have full bars at home.
The phone agent I spoke to said to do a hard reset, which he said was remove the battery while the phone is on.
The tech at the store said they did a hard reset so I asked what that was and he said they reset the phone to factory settings. The phone does have the D107 update on it and it is working. So I am happy. I love this phone, it popped my smartphone/android cherry
Only draw back is I have to install all my apps and adjust the phone to the way I had it.