Epic replacement phone ?

**fortemusic** · 10-05-2010, 06:04 PM

For those of you that have had to use an advanced exchange through TEP since you are out of your 30 day, have you received a new replacement or are they giving refurbished handsets? I figured it's too early to have refurbished models but wanted to ask the community.

**dbpaddler** · 10-05-2010, 06:47 PM

I got one last week. Brand new sealed box, and they only asked for the phone back. Say hello to an extra set of goodies...battery, 16gb card, cable & charger.I cracked my gorilla glass scree with a 3ft drop onto a tile floor. The extras made the $100 deductible more palatable.

**murso74** · 10-05-2010, 06:52 PM

same thing here... nice new battery, headphones, charger (which i had lost) and 16mb sd card. plus a september build phone (mine was august)

**dbpaddler** · 10-05-2010, 09:47 PM

same on the build date. Not that I know it matters one way or the other.

**ducatti20** · 10-05-2010, 11:07 PM

I think you will get a new one until the stock of refurbs is built up...

**marioc** · 10-06-2010, 09:16 AM

I hope I don't miss out. My phone got smashed up yesterday. I'll be filing my claim today. Hope I get a new one.

**dbpaddler** · 10-06-2010, 09:20 AM

I filed my claim at 10pm one night and had the new phone on my doorstep by 1pm the next day. Couldn't complain there.

**eriksseven** · 10-08-2010, 12:00 AM

I got a replacement phone a couple weeks ago. New with all new accessories.

**johnny hotsauce** · 10-08-2010, 07:17 AM

Originally Posted by eriksseven

I got a replacement phone a couple weeks ago. New with all new accessories.

I got a TEP replacement Epic about 3 weeks ago as well and all they wanted was the old phone, let me keep all my accessories and original and was given a new sealed phone for the replacement with everything that came in the box

The replacement phone has been pretty damn near close to perfect so far, September build date for the phone and newer August build date for the battery. The old phone had an August build date and the battery was an early August build date.

**bcball** · 10-08-2010, 01:24 PM

Please explain how you can find the build date on your phone.

**johnny hotsauce** · 10-08-2010, 09:10 PM

Originally Posted by grimace2255

Please explain how you can find the build date on your phone.

Pull the battery out and and look at the sticker, the build date is next to the DEC barcode (not the DEC numbers). It will look like 10.09 which is September 2010, which is actually the build date of my device.

**criffaaa1** · 10-12-2010, 04:17 PM

those of you that have the extra "goodies" if you're intested in selling youre extra 16gb card (maybe headphones too) pm me . paypal or cash if in/around cleve.oh. thanx

**drrayl** · 10-12-2010, 05:13 PM

I'm requesting that I exchange my epic just cause I was having issues with the keyboard and what not. I realized that a case that I put on has scratched a little on one edge of the keyboard. I'm freaking out that they won't accept my return. Anyone know what I should do?

**Andrew Ruffolo** · 10-12-2010, 08:03 PM

Originally Posted by drrayl

I'm requesting that I exchange my epic just cause I was having issues with the keyboard and what not. I realized that a case that I put on has scratched a little on one edge of the keyboard. I'm freaking out that they won't accept my return. Anyone know what I should do?

Doesn't hurt to try. Just don't bring it up. I'm taking mine in soon, too. The speaker blew. It makes noises still, but all crackly. I wouldn't care too much if it were my Hero, but this is a multi-media phone and a lot revolves around that speaker. I watch movies on it when I work the night shift to keep my sanity. Something I never did on the Hero. If they give me crap for it, or try to say that its "normal", I will be paying the $200 ETF and switching carriers. I, fortunately, have that option where I am. Florida is covered pretty well no matter what company you choose.