what did you guys say to get your epics replaced?

**slith003** · 12-09-2010, 04:45 AM

what did you guys say to have your epics replaced? my epic gps does not lock no matter what i do and my signal will constantly drop while i am surfing the web.

**scheets973** · 12-09-2010, 06:55 AM

Go through the telephone, speak to a foreign representative and yell your phone is not working properly and more than likley they will apease you!

**mike340t** · 12-09-2010, 08:43 AM

The phone reps mostly are incapable of thinking past their script... At least that has been my experience... When I had issues recently.
For some reason, when had issues with my BB's they would replace without question but with my Android it's a different story. Weird and pisses me off, as stopping in a store is hard with tight schedules..

**shaundizzle** · 12-09-2010, 09:46 AM

Uh idk why don't you take it in?

Lol if they agree its not working then they'll replace it. That's what a warranty is for

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**a_c_s** · 12-09-2010, 10:12 AM

I just got mine replaced this week... partly issues with GPS lock, and also showed them the TWS problem... my screen showed 52% time without signal when I brought the phone in... but beware, you'll get a refurb... and while my GPS is now better, my battery life is worse (they replaced my battery) and volume down key sticks... I'll hopefully be getting that fixed today...

**MissJennell#IM** · 12-09-2010, 10:45 AM

Originally Posted by shaundizzle

Uh idk why don't you take it in?
Lol if they agree its not working then they'll replace it. That's what a warranty is for

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Some people live to far away to just 'take it in'. The closest Sprint store to me is 3 hours away.

**ejohnnyk** · 12-09-2010, 12:31 PM

I have to say, I've never had a problem getting a malfunctioning handset replaced through Sprint.

First, most phones have a one year warranty, so if it's a manufacturing defect, it should be replaced outright and NOT through insurance.

Pulling out a wad of cash equal to the termination fee also has been known to work wonders when standing in a Sprint store full of customers.

If you can't make it to a Sprint store, try calling -- but I've rarely had success this route. Keep calling until you reach someone reasonable.

**Giblet** · 12-10-2010, 06:03 AM

Originally Posted by ejohnnyk

I have to say, I've never had a problem getting a malfunctioning handset replaced through Sprint.

First, most phones have a one year warranty, so if it's a manufacturing defect, it should be replaced outright and NOT through insurance.

Pulling out a wad of cash equal to the termination fee also has been known to work wonders when standing in a Sprint store full of customers.

Repair stores no longer replace phones only covered under the manufacturers warranty for free. There is a $35 repair fee to have the phone fixed or replaced. Replacement is up to the discretion of the store not the customer.

Also having worked in a high volume repair center someone pulling out a wad of cash equal to their cancelation fee would be the customers choice. We would advise them that they can always pay on their bill before a charge is due but that cancelation is done purely through the cancelation department. If threats from a customer changes how you conduct your business then you did not conduct it properly in the first place. Customers that constantly try to bend the rules just cost the company more money and are not customers you really want to keep.

**shaundizzle** · 12-10-2010, 08:23 AM

Originally Posted by MissJennell

Some people live to far away to just 'take it in'. The closest Sprint store to me is 3 hours away.

Damn that sucks. I got mine from radio shack for the rebate thing. So maybe if you got it at a best buy or shack you can take it in

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**sndplace** · 12-10-2010, 03:13 PM

"Repair stores no longer replace phones only covered under the manufacturers warranty for free. There is a $35 repair fee to have the phone fixed or replaced. Replacement is up to the discretion of the store not the customer. " Originally Posted by Giblet......
This must be new because i took my Pre in last year do to my volume button breaking... I kept thinking it was my micro usb charger door. And I did tell the repair shop this. They orderd me another one and I went back the next day to pick it up and didn't pay anything. But I did have the $7 ins . DO you mean for those who choose not pay the ins?

I have always called them first. Somestores don't have a repair center. The store by me is 20 mins away but the repair store is 10 mins. I read somewhere here that if you call they will send you a complete box and you would just need to send them the phone. This would mean that you will have 2 chargers and 2 16gb micro sd cards. based on what people have said.

Back on topic....
I have told tem what wrong and that I need a new phone. I also told them how long I've been with them. I have told them that i have looked this problem up on the internet and that it is a common problem with these phones. Also ask them when they plan on updating the phones so that this isn't an issue anymore.

I have told them these things in the passed.

**Matty-Mo** · 12-10-2010, 10:20 PM

told them that the phone was scratching my keyboard which it actually was, my friend pushed the two pieces together, the back and screen and then opened and closed it numerous times really fast, finally it started to scratch his keyboard and he got a new one on the spot.

**Quis89** · 12-11-2010, 11:08 AM

Originally Posted by Giblet

Repair stores no longer replace phones only covered under the manufacturers warranty for free. There is a $35 repair fee to have the phone fixed or replaced. Replacement is up to the discretion of the store not the customer.

Also having worked in a high volume repair center someone pulling out a wad of cash equal to their cancelation fee would be the customers choice. We would advise them that they can always pay on their bill before a charge is due but that cancelation is done purely through the cancelation department. If threats from a customer changes how you conduct your business then you did not conduct it properly in the first place. Customers that constantly try to bend the rules just cost the company more money and are not customers you really want to keep.

Word. Pulling out a "wad of cash" does nothing to influence my decision. Nice try though, lol. Those customers are funny.

**TheHostileGamer** · 12-11-2010, 11:56 AM

Just went into my local Sprint store here in vegas and told them I have nevergotten a gps lock on this phone. I mentioned that I was running the DK28 BUILD OF FROYO and the ********* at the front blamed me for the issue. When the actual tech came to me an hour later he said he tried replacing the actual gps reciever in the phone and it still wouldent lock so he gave me anew one. He then asked where he could get the version of froyo I had lol.

**Quis89** · 12-11-2010, 04:34 PM

Originally Posted by Epic4g_fiver

Just went into my local Sprint store here in vegas and told them I have nevergotten a gps lock on this phone. I mentioned that I was running the DK28 BUILD OF FROYO and the ********* at the front blamed me for the issue. When the actual tech came to me an hour later he said he tried replacing the actual gps reciever in the phone and it still wouldent lock so he gave me anew one. He then asked where he could get the version of froyo I had lol.

You PROBABLY shouldnt have mentioned you were running a leaked and unapproved Froyo build...just sayin...

**bipoler#AC** · 12-11-2010, 07:46 PM

Originally Posted by Quis

You PROBABLY shouldnt have mentioned you were running a leaked and unapproved Froyo build...just sayin...

I concur

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**TheHostileGamer** · 12-12-2010, 04:17 PM

Why its not rooted, tech told me only rooting the phone is bad. Thanks anyway

**Matty-Mo** · 12-12-2010, 05:46 PM

becuase your technically adding a software that sprint is saying you shouldnt install on your phone. so if something goes wrong with it they can say we told you so. also becuase sprint only wants you to do upgrades through ota

**TheHostileGamer** · 12-12-2010, 06:33 PM

So why the option in my phone to add non market approved applications on my phone? Shouldn't they just disable that. Are you saying Sprint is Apple now?

**Prince_Basil** · 12-12-2010, 06:49 PM

My keyboard doesn't always work. The four touchscreen buttons don't want to work correctly either and I'm sure my GPS doesn't work. I can't ever get it to find me. I bought it at Best Buy because I liked the way their monthly insurance sounded over Sprint's monthly insurance. Well... I literally took it in about 5 or 6 times before I just broke the screen and took it in. They replaced the screen but they never fixed any of the other problems. They had it for 2 days short of a month and only thing they fixed was the broken screen. Shortly after I went back a couple times to get the four touchscreen keys fixed and they said it was because I was rooted. At the time I was not rooted. I had used Odin to go back to stock. The man was literally yelling at me and I was being very calm which pissed me off. So I grabbed the phone out of his hands and walked right out. So idk what to do now. I really need these keys to work and they're being difficult. Any tips? Something that I can do to my phone so that it will be unfixable. Like I said, I've been to Best Buy soooo many times and I'm about to just leave Sprint all together. I know its not there fault but its really bothering me. Help?

**Matty-Mo** · 12-12-2010, 07:15 PM

with the use of installing non android market apps and software is apples to oranges. one is changing the whole configuration of your phone while the other is downloading a program

**Matty-Mo** · 12-12-2010, 07:16 PM

Originally Posted by Prince_Basil

My keyboard doesn't always work. The four touchscreen buttons don't want to work correctly either and I'm sure my GPS doesn't work. I can't ever get it to find me. I bought it at Best Buy because I liked the way their monthly insurance sounded over Sprint's monthly insurance. Well... I literally took it in about 5 or 6 times before I just broke the screen and took it in. They replaced the screen but they never fixed any of the other problems. They had it for 2 days short of a month and only thing they fixed was the broken screen. Shortly after I went back a couple times to get the four touchscreen keys fixed and they said it was because I was rooted. At the time I was not rooted. I had used Odin to go back to stock. The man was literally yelling at me and I was being very calm which pissed me off. So I grabbed the phone out of his hands and walked right out. So idk what to do now. I really need these keys to work and they're being difficult. Any tips? Something that I can do to my phone so that it will be unfixable. Like I said, I've been to Best Buy soooo many times and I'm about to just leave Sprint all together. I know its not there fault but its really bothering me. Help?

does your phone have any type of screen cover on it, sometimes they can make the buttons unresponsive and sticky...

**TheHostileGamer** · 12-12-2010, 08:15 PM

Originally Posted by Matty Mo

becuase your technically adding a software that sprint is saying you shouldnt install on your phone.

So does this specifically void my warranty?

**Matty-Mo** · 12-12-2010, 09:37 PM

um i am pretty sure there is no were in writing saying this will cause it to void your warranty, however there are some sprint employees that will do anything to save money so if that means they wont help you becuase you installed the software that they dont want you to. however some people might be cool and dont care at all. i think its going to matter on what store you take it to and who you deal with. why not just revert back to 2.1?

**slith003** · 12-13-2010, 12:25 PM

I took my phone into sprint because my phone would drop the 3g signal. They said that they would run software to fix. This did not fix the problem. I took it back again and the said they would look at it. When I received my phone bac they said that they would replace it. However the accelerometor was no longer working. I'm currently on my 2nd epic and the 3g problem is still there.

**MissJennell#IM** · 12-13-2010, 02:13 PM

Originally Posted by shaundizzle

Damn that sucks. I got mine from radio shack for the rebate thing. So maybe if you got it at a best buy or shack you can take it in

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For me Radio Shacks and Best Buys are just as far.