what did you guys say to have your epics replaced? my epic gps does not lock no matter what i do and my signal will constantly drop while i am surfing the web.
Uh idk why don't you take it in?
Lol if they agree its not working then they'll replace it. That's what a warranty is for
Sent from my SPH-D700 using Tapatalk
I have to say, I've never had a problem getting a malfunctioning handset replaced through Sprint.
First, most phones have a one year warranty, so if it's a manufacturing defect, it should be replaced outright and NOT through insurance.
Pulling out a wad of cash equal to the termination fee also has been known to work wonders when standing in a Sprint store full of customers.
Some people live to far away to just 'take it in'. The closest Sprint store to me is 3 hours away.
Repair stores no longer replace phones only covered under the manufacturers warranty for free. There is a $35 repair fee to have the phone fixed or replaced. Replacement is up to the discretion of the store not the customer.
Also having worked in a high volume repair center someone pulling out a wad of cash equal to their cancelation fee would be the customers choice. We would advise them that they can always pay on their bill before a charge is due but that cancelation is done purely through the cancelation department. If threats from a customer changes how you conduct your business then you did not conduct it properly in the first place. Customers that constantly try to bend the rules just cost the company more money and are not customers you really want to keep.
Just went into my local Sprint store here in vegas and told them I have nevergotten a gps lock on this phone. I mentioned that I was running the DK28 BUILD OF FROYO and the douchebag at the front blamed me for the issue. When the actual tech came to me an hour later he said he tried replacing the actual gps reciever in the phone and it still wouldent lock so he gave me anew one. He then asked where he could get the version of froyo I had lol.
I concurYou PROBABLY shouldnt have mentioned you were running a leaked and unapproved Froyo build...just sayin...