Cancelled Sprint acct during trial before. Now Amazon says they can't accept my order
Two months ago, I ordered Epic from Amazon, but had to return it due to bad hardware and some software issues. I returned the device before 30 days were up and cancelled the Sprint contract and money was refunded and all went smooth. Now Epic is going for $99 on Amazon right now and I really wanted to get this deal, but Amazon says they cant process my order because my information is already present in the Sprint's system, so even though I am a new customer, they cant take my order. They say they can only take orders for Sprint from people who have never had been a Sprint customer before EVER!! So even though I am ordering a new line, I am not a new customer for Sprint, and therefore I am not eligible to order. The amazon rep said the only way I can order a Sprint phone from Amazon is after (and if) Sprint removed all my info from their system. I wanted to ask if others have experience such thing from Amazon and were you ever able to work around it?? Yes I know I can buy from someplace else, but I really wanted to get this deal of $99 for epic!
- 12-19-2010, 02:00 PM #2
- 12-19-2010, 02:17 PM #3
- 3,878 Posts
Sprint has a policy which requires you to wait 90 days after you cancel a contract within the first 30 days. From my understanding this is actually relatively new.
- 12-19-2010, 02:39 PM #4
I already called Sprint since I thought my credit was getting declined. But Sprint said that they dont run a second credit check till 45 days after the account was closed, so their credit department said if they received a request for new account, it should be approved, but they checked and found amazon never submitted my account for credit approval this second time. The sprint never mentioned any 90 day restriction for reapplying. Sprint rep really wanted to help me even offered to reopen my closed account so that I can choose the add-a-line feature and add a new line to my previous account, but amazon does not support this.
I will try to request to have my account wiped from Sprint or see if BB will price match Amazon, but I doubt they will.
- 12-20-2010, 03:45 AM #6
- 12-26-2010, 04:46 PM #8
- 1 Posts