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Ok, after a trip to a Sprint local repair shop, my device was replace with a new stereo headset jack which absolutely did nothing. I then went to another store per customer service request to see if another technician could take a look at the phone. The staff were confuse on the matter, audio coming from both headset and speaker, and they performed a hard reset which did not do a darn thing. The representative went ahead and ordered a new (likely a refurbish phone). Should be picking it up in three days.
Originally Posted by hank1199
A store rep has the same issue with his Epic. He sort of leaked out saying that there was an update for this but was unstable at the moment. I don't know what to believe anymore, since Sprint's customer care could not provide me with a difinitive answer of whether it was a hardware or software problem. I'm glad I pay for that darn insurance.