3 Defective Samsung Epics
As of tonight, I have now had three defective Epics.
The screen on the first, which I bought on Aug 31, blanked out whenever a call was made or received. Furthermore, I could not hear or talk to the person on the other end. This was occurred right after Christmas.
The second, which Sprint gave me as a warranty replacement, would not sync up with my PCs or my Mac. The mounting issue has been discussed in other threads and I assure you that I tried every trick in the book. Even Samsung confirmed the USB port on the phone was defective.
The third, a brand new Epic, was given to me tonight by Sprint. Before leaving the store, I started testing it. It would not sync to my Windows 7 laptop or to the store's XP desktop. As a test, when I got home tonight, I tried syncing my wife's Epic to my laptop and it worked flawlessly. I also inserted the SD card from my Epic into my wife's phone and tried syncing. Again everything worked perfectly. Put the card back into the new, third Epic and no dice.
I called Sprint customer service before I left the store and they agreed to give me a full refund for the Epic and let me choose any phone I wanted with full upgrade credits applying. I will likely tell them I want the Evo, as I certainly don't have the time or the energy to keep putting up with defective Epics.
- 01-11-2011, 01:09 AM #2
- 01-11-2011, 03:22 AM #3
Wow what a string of bad luck. I dont blame you for jumping ship. Three people I work with, my whife, and myself all have epics and not any problems. I know alot of connect problems are due to using junk USB cords. I have about 5 different ones I have laying around the house. Two of them connect to my PC 100 percent of the time the other three either dont work at all or are hit or miss. One of the ones that never recoginized mine or my whifes epic was one of the ones that actually came boxed with her phone. I would recommend anyone going through erratic connection problems to invest in a high end USB to MicroUSB cable and take some of the guesswork out.
- 01-11-2011, 03:43 AM #4
With more phones sold, the defect rate is going to get bigger. 2-5% of 10 million is a whole lot more than 2-5% of 200,000.
Still, three in a row is pretty rough luck, and I would have likely done the same as you.
- 01-11-2011, 09:08 AM #5
- 01-11-2011, 09:20 AM #6
- 01-11-2011, 09:22 AM #7
Call customer service (*2) on your phone and ask for a supervisor.
If that does not work, send a written letter (postal, not email) to the CEO of Sprint and explain your problems and your expected solution. People rarely get written letters anymore and when one shows up on their desk, they are forced to do something with it. This is an extremely effective tool to solving customer service issues.
- 01-11-2011, 11:55 AM #9
- 01-11-2011, 01:07 PM #10