After Froyo update, Sprint replacing my Epic
After the Froyo update, I've had numerous bugs and issues from the phone becoming unresponsive after waking up to Bluetooth problems galore, external speaker not working after pulling out headphones and the camera force closing when trying to use the "Sports" scene in the settings. I have tried reading the posts covering these issues but nothing has worked. I finally decided to give Sprint a call and after a tech verified these issues (and several more I didn't list), they decided to replace the phone.
I was surprised but if that solves these issues, I am happy. I have never had this many problems after an update but I know it happens. I was wondering if anyone else is getting a replacement due to the update bugs. The customer service rep told me the update has been hit and miss with regard to problems.
- 02-23-2011, 04:53 PM #2
- 02-23-2011, 04:57 PM #3
Thats funny... I was just at Sprint today for another family members phone repair.
1. The repair tech wasn't even aware Epic had gotten official Froyo
2. They solve anything non hardware related by wiping the phone... LOL !
That is really sad....
- 02-23-2011, 05:36 PM #5
- 02-23-2011, 05:48 PM #6
- 02-23-2011, 06:05 PM #7
- 02-23-2011, 06:14 PM #8
- 137 Posts
- 02-23-2011, 07:41 PM #9
- 1 Posts
Probably not the right thread for this, since the general 'bugs' are covered in other AC forums, but this one worked well for the force closes, clock app, camera and gallery:
1. Copy the contents of your sd card off to your computer.
2. Unmount and format your sd card in your phone. (Settings -> sd card and storage)
3. Power the phone down and boot into recovery mode (hold volume down + camera + power until the samsung screen comes up and the charging led turns on)
4. In recovery, look for the 'format cache partition' option and execute it. (I wish I could tell you exactly what the title is but my phone is running ClockworkMod which is a touch different).
5. Boot back up, and copy over all your files from your 'puter to your sd card. There will be 4 directories already on the sd card, do not overwrite them with the previous folders.
6. Copy the /DCIM/Camera directory from your puter to the /sdcard/DCIM directory... this will save all your photos back to yer Epic.
Done deal, should fix about 99% of your problems.
- 02-23-2011, 08:23 PM #10
- 02-23-2011, 09:27 PM #11
- 02-24-2011, 02:12 AM #13
I wanted to chime in here.. Thanks for OP for bringing this up early, because most of users on here most likely would not have discovered this until later.
It is important to identify bugs in the early stages of a new software upgrade.
I opened my camera and selected Action Shot (which I am assuming most in this thread are referring to it as "sports mode"
My Action Shot worked without force close.
So it appears as though this is an EB13 Froyo bug that is not present in the DK28 version?
Is anyone here having this problem with the DK28 Froyo?Please add thanks if I have helped you in anyway. I will always spread the Aloha and reciprocate.
Samsung Epic; Froyo DK28
Carrier Sprint since 1998
Palm Pilot 1997 + Nokia 7650,8200, Palm Treo 700p 2005, Palm Pre June 2009, Sayonara Palm. Android Sept. 2010
- 02-24-2011, 10:31 AM #14
- 02-24-2011, 03:10 PM #15
- 2 Posts
I never use the "Sports" mode, so I could deal with it but, for the money paid, I shouldn't have to, should I?
- 02-24-2011, 03:36 PM #16
- 02-24-2011, 04:04 PM #17
- 1 Posts
Other than that (which is clearly a bug that should have been seen in test), I've been really happy with Froyo - hasn't locked up, faster, better GPS lock, SMS GUI, etc...
- 02-24-2011, 04:11 PM #18
- 40 Posts
I received my replacement Epic in less than 24 hours, which I didn't expect considering the time I got off the phone with customer service and then the distance the phone had to travel.
The replacement is a refurb running 2.1. Before I activated it, I decided to run the Froyo update (from Samsung's site) and it updated normally. The camera "Sports" scene force close bug is still present. Bluetooth features appear to work normally. I had trouble getting my WiFi to stick but I think it is fine now. GPS is fantastic both in lock times and distance. When I use the browser or anything using data, the first attempt almost always results in the phone timing out but a second try almost always works. This is the case with both WiFi and Sprint's network.
Overall, there are not as many issues but now I am waiting to see what Sprint comes up with for a fix, and hopefully a resolution(s)! :0)
- 02-28-2011, 08:06 PM #20
- 02-28-2011, 11:58 PM #21
- 25 Posts
The sports mode problem as well as the blurry video can in low light issue has been identified and fixed in the kernel by some deb's. Genocide kernel fixes this. No real need to replace phone unless you just want a new one. I am sure a fix is imminent from Samsung.?
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