Welcome to the Android Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 13 of 13
  1. Thread Author  Thread Author    #1  
    smccloud's Avatar

    Posts
    795 Posts
    Global Posts
    925 Global Posts
    ROM
    CM10 Nightly

    Default Asuiron Replacements

    Ok,
    Anyone else here used Asuiron to get a replacement Epic 4G for one that was damaged? If so, how many did you go through until you got a properly working one?
  2. #2  
    MBM7881's Avatar

    Posts
    634 Posts
    Global Posts
    1,159 Global Posts
    ROM
    Ice Cream Sandwich

    Default

    i never used asurion for an epic but i did for a blackberry bold 9650 (before i upgraded to my epic). they sent me a brand new one (my son spilled juice on it) in a box accessories and everything and it was in working condition. my sister had them replace her phone and they sent her a refurb but there wasn't anything wrong with it, in fact its been over a year and a half and it still works great.
  3. Thread Author  Thread Author    #3  
    smccloud's Avatar

    Posts
    795 Posts
    Global Posts
    925 Global Posts
    ROM
    CM10 Nightly

    Default

    Quote Originally Posted by MBM7881 View Post
    i never used asurion for an epic but i did for a blackberry bold 9650 (before i upgraded to my epic). they sent me a brand new one (my son spilled juice on it) in a box accessories and everything and it was in working condition. my sister had them replace her phone and they sent her a refurb but there wasn't anything wrong with it, in fact its been over a year and a half and it still works great.
    Hmm, currently on try 3 for my wife's. All have been refurb and they've actually been getting worse in quality
  4. #4  
    alex737's Avatar

    Posts
    49 Posts
    Global Posts
    60 Global Posts

    Default

    I got one and it had an issue with the screen not rotating. Also the keyboard had a crack. They replaced that one with a brand new one. They told me it was policy to send a new one, it the 1st replacement had a problem. They even told me to keep the memory card, cables, battery and back door
    Blackberry Curve > HTC Hero > Samsung Epic 4G > HTC Evo 4G>Nexus S 4G>Galaxy Nexus
    Archos 101 > Acer Iconia A500
  5. Thread Author  Thread Author    #5  
    smccloud's Avatar

    Posts
    795 Posts
    Global Posts
    925 Global Posts
    ROM
    CM10 Nightly

    Default

    Quote Originally Posted by alex737 View Post
    I got one and it had an issue with the screen not rotating. Also the keyboard had a crack. They replaced that one with a brand new one. They told me it was policy to send a new one, it the 1st replacement had a problem. They even told me to keep the memory card, cables, battery and back door
    Really? They keep saying they can only send me another refurb.
  6. #6  
    MBM7881's Avatar

    Posts
    634 Posts
    Global Posts
    1,159 Global Posts
    ROM
    Ice Cream Sandwich

    Default

    man that sucks...sorry to hear that. the only other time i needed a replacement was with the htc touch pro...that phone sucked and it kept getting replaced through sprint not asurion and those were refurbs and kept getting worse and worse. asurion is better when it comes to replacements than sprint IMO anyways (even though i love sprint and their service)



    Quote Originally Posted by smccloud View Post
    Hmm, currently on try 3 for my wife's. All have been refurb and they've actually been getting worse in quality
  7. #7  
    9KRacing's Avatar

    Posts
    59 Posts
    Global Posts
    324 Global Posts
    ROM
    Gummy Nex

    Default

    /notlegaladvice

    If you have TEP just "drop" the phone and take it in to a certified Sprint repair store, they'll replace it with a new one.

    /notlegaladvice
  8. Thread Author  Thread Author    #8  
    smccloud's Avatar

    Posts
    795 Posts
    Global Posts
    925 Global Posts
    ROM
    CM10 Nightly

    Default

    It was a dropped phone that lead to the mess in the first place

    Sent from my LS670 using Tapatalk
  9. #9  
    5111's Avatar

    Posts
    151 Posts
    Global Posts
    176 Global Posts

    Default

    Quote Originally Posted by 9KRacing View Post
    /notlegaladvice

    If you have TEP just "drop" the phone and take it in to a certified Sprint repair store, they'll replace it with a new one.

    /notlegaladvice
    I thought that the TEP insurance was through Asurion. At least it was on my wife's Blackberry last summer.
  10. Thread Author  Thread Author    #10  
    smccloud's Avatar

    Posts
    795 Posts
    Global Posts
    925 Global Posts
    ROM
    CM10 Nightly

    Default

    Quote Originally Posted by 5111 View Post
    I thought that the TEP insurance was through Asurion. At least it was on my wife's Blackberry last summer.
    The insurance replacement is. But TEP also includes service, but a cracked screen is not included in that.
  11. #11  
    Quis89's Avatar

    Posts
    581 Posts
    Global Posts
    783 Global Posts

    Default

    Quote Originally Posted by 9KRacing View Post
    /notlegaladvice

    If you have TEP just "drop" the phone and take it in to a certified Sprint repair store, they'll replace it with a new one.

    /notlegaladvice
    Incorrect....
  12. #12  
    tomy2001's Avatar

    Posts
    250 Posts
    ROM
    EH17 U. Metamorphosis 2.0

    Angry asurion is sending very bad phones to costumers of Sprint.

    Quote Originally Posted by smccloud View Post
    Hmm, currently on try 3 for my wife's. All have been refurb and they've actually been getting worse in quality
    I had the same problem. The last phone that I got from Asurion was crap. They sent me a refurb Epic. It was the worse phone I ever had. I had to take it back to Sprint. Sprint on the other hand gave me a new one. They charged me $100 and sent me a PS phone.
  13. Thread Author  Thread Author    #13  
    smccloud's Avatar

    Posts
    795 Posts
    Global Posts
    925 Global Posts
    ROM
    CM10 Nightly

    Default

    Quote Originally Posted by tomy2001 View Post
    I had the same problem. The last phone that I got from Asurion was crap. They sent me a refurb Epic. It was the worse phone I ever had. I had to take it back to Sprint. Sprint on the other hand gave me a new one. They charged me $100 and sent me a PS phone.
    Well, this one is already having roaming issues so I may just goto the Sprint store near church on Sunday and say that after 3 phones from Asurion I have yet to get a good one.

Posting Permissions