1. smccloud's Avatar
    Ok,
    Anyone else here used Asuiron to get a replacement Epic 4G for one that was damaged? If so, how many did you go through until you got a properly working one?
    03-03-2011 10:22 AM
  2. MBM7881's Avatar
    i never used asurion for an epic but i did for a blackberry bold 9650 (before i upgraded to my epic). they sent me a brand new one (my son spilled juice on it) in a box accessories and everything and it was in working condition. my sister had them replace her phone and they sent her a refurb but there wasn't anything wrong with it, in fact its been over a year and a half and it still works great.
    03-03-2011 01:11 PM
  3. smccloud's Avatar
    i never used asurion for an epic but i did for a blackberry bold 9650 (before i upgraded to my epic). they sent me a brand new one (my son spilled juice on it) in a box accessories and everything and it was in working condition. my sister had them replace her phone and they sent her a refurb but there wasn't anything wrong with it, in fact its been over a year and a half and it still works great.
    Hmm, currently on try 3 for my wife's. All have been refurb and they've actually been getting worse in quality
    03-03-2011 01:13 PM
  4. alex737's Avatar
    I got one and it had an issue with the screen not rotating. Also the keyboard had a crack. They replaced that one with a brand new one. They told me it was policy to send a new one, it the 1st replacement had a problem. They even told me to keep the memory card, cables, battery and back door
    03-03-2011 02:43 PM
  5. smccloud's Avatar
    I got one and it had an issue with the screen not rotating. Also the keyboard had a crack. They replaced that one with a brand new one. They told me it was policy to send a new one, it the 1st replacement had a problem. They even told me to keep the memory card, cables, battery and back door
    Really? They keep saying they can only send me another refurb.
    03-03-2011 03:05 PM
  6. MBM7881's Avatar
    man that sucks...sorry to hear that. the only other time i needed a replacement was with the htc touch pro...that phone sucked and it kept getting replaced through sprint not asurion and those were refurbs and kept getting worse and worse. asurion is better when it comes to replacements than sprint IMO anyways (even though i love sprint and their service)



    Hmm, currently on try 3 for my wife's. All have been refurb and they've actually been getting worse in quality
    03-03-2011 03:58 PM
  7. 9KRacing's Avatar
    /notlegaladvice

    If you have TEP just "drop" the phone and take it in to a certified Sprint repair store, they'll replace it with a new one.

    /notlegaladvice
    03-03-2011 04:04 PM
  8. smccloud's Avatar
    It was a dropped phone that lead to the mess in the first place

    Sent from my LS670 using Tapatalk
    03-03-2011 04:11 PM
  9. 5111's Avatar
    /notlegaladvice

    If you have TEP just "drop" the phone and take it in to a certified Sprint repair store, they'll replace it with a new one.

    /notlegaladvice
    I thought that the TEP insurance was through Asurion. At least it was on my wife's Blackberry last summer.
    03-03-2011 04:58 PM
  10. smccloud's Avatar
    I thought that the TEP insurance was through Asurion. At least it was on my wife's Blackberry last summer.
    The insurance replacement is. But TEP also includes service, but a cracked screen is not included in that.
    03-03-2011 06:31 PM
  11. Quis89's Avatar
    /notlegaladvice

    If you have TEP just "drop" the phone and take it in to a certified Sprint repair store, they'll replace it with a new one.

    /notlegaladvice
    Incorrect....
    03-04-2011 12:23 AM
  12. tomy2001's Avatar
    Hmm, currently on try 3 for my wife's. All have been refurb and they've actually been getting worse in quality
    I had the same problem. The last phone that I got from Asurion was crap. They sent me a refurb Epic. It was the worse phone I ever had. I had to take it back to Sprint. Sprint on the other hand gave me a new one. They charged me $100 and sent me a PS phone.
    03-04-2011 01:06 AM
  13. smccloud's Avatar
    I had the same problem. The last phone that I got from Asurion was crap. They sent me a refurb Epic. It was the worse phone I ever had. I had to take it back to Sprint. Sprint on the other hand gave me a new one. They charged me $100 and sent me a PS phone.
    Well, this one is already having roaming issues so I may just goto the Sprint store near church on Sunday and say that after 3 phones from Asurion I have yet to get a good one.
    03-04-2011 08:40 AM
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