PRL and profile updates
My wife has her 3rd new Epic from Sprint. All three have had a problem with updating the profile and plr. Today after spending an our on the phone with sprint level 2 support they bricked her phone by sending some update to it. She was then told to take it to the Sprint corporate store to run a test and if they couldnt fix it the store was told to give her a new EVO. We went to the store they did the test but the PLR and Profile still would not update. Store would not fix phone. Long story short Sprint management is sending a EVO today. My question is can anyone with any version of android update. Sprint says no. But I have not read where that is a problem. Thank you
- 04-11-2011, 05:42 PM #2
- 04-11-2011, 05:58 PM #3
- 04-11-2011, 06:05 PM #4
- 04-11-2011, 06:14 PM #5
- 04-11-2011, 07:48 PM #6
- 04-11-2011, 07:51 PM #7
Edit, son of a B@#$$ it started working again. ODD... Another odd note is that the PRL is now 60676... it was having issues before when I was on 60677. Very strange.
- 04-11-2011, 07:55 PM #8
LOL... I dunno what the deal is with stock.. Custom has never failed me, DK28/EB13/EC05 always had no problems with PRL/Profile updates when I did check them out for the users. I don't believe in messing with it personally..
@WesR6, it updates the PRL (Perferred Roaming Lists) for Sprint and the towers that they use. Its only updated everyone once in a while, its not like its a weekly update or anything...
- 04-12-2011, 02:48 AM #9
I was having a problem with my Epic where it wouldn't update the prl or profile. It was on prl 60677.
I wiped the phone with odin and formatted the sd card to no avail.
I took it in for service and no matter what they tried they couldn't get it update. It would get unknown error,internal error, error 34, connection error. They did a full reset on the phone and then it was having problems with the data part activating. I could make voice calls but not text or use the internet. If you tried to finish activating the phone it would just fail.
They ended up replacing the phone, the new phone has prl 60675. Now the prl/profile will update with no errors. Now that its updating without errors it not getting any newer version then 60676.
- 04-12-2011, 07:46 AM #10
There is probably nothing wrong with your phone. My phone sometimes will update and sometimes won't. It has more to do with Sprints network than your phone. From what I have been told their prl updates are not even pushed out 24/7 as it takes up bandwidth. It's entirely hit or miss if you get prl updates.
BTW... Prl updates have NOTHING to do with getting any of the system updates.
Sent from my SPH-D700 using Tapatalk
- 04-12-2011, 11:47 AM #11
I wasn't worried about the PRL update, what really caused me to bring in my phone was the fact that the firmware or profile wouldn't update.
This was happening to me around the time they started pushing out EC05 to the phones. I tried updating the one day and I was getting errors (internal error, error 33, connection error, unknown error) no matter what I tried so I took it in to the Sprint store.
The tech determined that phone was faulty and replaced it.
- 04-12-2011, 12:11 PM #12
LOL.. Sorry I just can't help it.. I just love how Sprints answer to everything is either a Factory Wipe/Hard Reset or replace the phone because its faulty...
Maybe they should come to the forums and start asking some of us if we want a job at their stores, at least then they have a better chance of getting someone in there that actually knows something....
Edit: Sorry I don't mean to poke fun and anyone I just really think it shows that these places (any carrier) need to look more into the people they hire and maybe redefine their techniques for troubleshooting. I've been to the Sprint store enough times over the last few months and its really a joke how much they push off on simply a bad/defective phone or cure all problems with a factory restore/hard reset. The factory restore/hard resets only cure the problem for a few hours, maybe a few days then these same people are back at Sprint, waiting in line again...
Maybe they should spend a little time hitting these forums and reading the fixes and work arounds we have discovered and they might actually make a few more customers happy.
I'm not saying there isn't a such thing as a defective phone, but I'm sure more "good" phone have been turned in as defects when all it took was someone with a little "know how" to get it working correctly.
- 04-12-2011, 12:49 PM #13
- 04-12-2011, 03:09 PM #14
- 04-12-2011, 09:26 PM #15
- 04-13-2011, 06:28 AM #16
Sent from my SPH-D700 using Tapatalk
- 04-13-2011, 10:39 AM #17
Andrew, if you can't text while on roaming, you won't be able to. That is solely up to the carrier whose tower your using if you'll be able to use services like SMS and Data. It's up to whatever agreement that Sprint and that carrier has worked out, and more often then not, those are strictly voice only.
- 04-13-2011, 12:16 PM #18Maybe they should come to the forums and start asking some of us if we want a job at their stores, at least then they have a better chance of getting someone in there that actually knows something....Edit: Sorry I don't mean to poke fun and anyone I just really think it shows that these places (any carrier) need to look more into the people they hire and maybe redefine their techniques for troubleshooting. I've been to the Sprint store enough times over the last few months and its really a joke how much they push off on simply a bad/defective phone or cure all problems with a factory restore/hard reset. The factory restore/hard resets only cure the problem for a few hours, maybe a few days then these same people are back at Sprint, waiting in line again...Maybe they should spend a little time hitting these forums and reading the fixes and work arounds we have discovered and they might actually make a few more customers happy.
Thats why large organizations buy the same workstation for their employees - it is easier to supportI'm not saying there isn't a such thing as a defective phone, but I'm sure more "good" phone have been turned in as defects when all it took was someone with a little "know how" to get it working correctly.
Whew longest response I have done in a long time , especially defending Sprint - no I do not work for Sprint in any form or fashion. Yes there are bad Sprint Techs as there would be in any organization, but there are more people out there that should not even attempt to do any mod to their phone especially if it is their daily driver. I mean how many people drive cars, I doubt that they could all be top race car drivers.
Sorry, I just had to defend Sprint since everyone feels they are a hosed company - Bottom line, they are the best bang for the buck in my area for service. I guarantee there will be people who bought a Sprint phone because they liked that particular phone and didn't bother to see if their service would be good in their area - then when it is not they blame the phone and the company - now add to the fact that they think a mod will make their phone perform better and fix their problem - I mean heck, if you bought a desiel fuel car and in your area they only had gas stations - I doubt that would be a smart move - yet that is what they are doing.
Ok, I'm done - sorry again, I do not mean to demean anyone, but there are a lot of stupid users out there, probably more than the Sprint Techs, because if there weren't stupid people out there, there would be less demand for stupid techs!
- 04-13-2011, 12:37 PM #19
- 04-13-2011, 01:33 PM #20
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Got the epic yesterday. Im an evo person myself. I was on phone over an hour with sprint activating the epic. As for the firmware update my phone wouldnt do it, but says it has it. The reason sprint said is about a month ago bad firmware was being sent out. This was causing phones to act crazy , text people , make calls etc... My evo started doing that as well even though it had custom myn 2.2 . Some phones had to be replaced as they couldnt get the software out. Don't know why they couldnt. So needless to say no firmware updates til they fix the software. On a side note my friends iphone 4 started acting like my evo only worse around the same time, even though hes on verizon and Im sprint. Hope that helps
- 04-13-2011, 01:49 PM #21
Hey thats fine, I knew someone would take the time to tear apart my post.. LOL.
Anyways I don't expect any one person to know all the mods, etc. to fix things as I don't myself but I do think all carriers should really take a bit more time to maybe consider having their main tech support people look around at many of the common fixes and then they can implement those into their "first line of defense" sorta speak. I just hate seeing the usual wipe and reset as a fix to everything. Especially when even the customer, regardless of skill level knows many times this won't fix their problem.
I'm not singling out Sprint even though it may seem that way, all carriers have their ups and downs, good and bad.. I really feel that the carriers all of them have leap frogged way to quick from one OS to the next. Many are left "holding the ball" with broken OS's and many in serious need of updates to fix many common bugs that could be easily addressed. They chose not to and move forward on pushing out the next new device and OS on the block...
To some dropping a few hundred bucks every 6 months, 1 yr whatever may not be a big issue to get the newest device. To many especially with todays economy you kind of expect your device to last a bit longer with better support. Today it seems like you buy the latest new released device and before you even get a case/screen protector, etc. purchased for it the same device is being replaced by something new. Good business for the carriers/device makers but hard on the consumer.
Last I know there are Sprint or carrier techs in general that are decent at their job and actually take the time to learn and support the devices they sell. There is also a good percent that simply are hired because they have good sales skills or know how to take apart a device and put it back together but that's where it ends.. They don't educate themselves on the products they sell/repair and that shouldn't happen today when you have many qualified people that could fill those positions much better. (Not selling myself here, I would be a horrible sales rep.. LOL.. )
Thanks for the comments, I do enjoy getting into a bit of a debate now and then.. At least it shows someone takes the time to read what I'm typing out..