Me: Hi, Are you having issues with the 3g network in my area?
Sprint Tech #1: What is the phone # of the phone your calling about?
Me: xxx-xxx-xxxx Are you having 3g problems in my area?
Sprint Tech #1: What is your name?
Me: Keith Vetter
Sprint Tech #1: What is the pin# to this account?
Me: xxxxxxxx Is sprint having a 3g outage in my area?
Sprint Tech #1: Are you calling on the phone you are having problems with?
Me: No I am on my home phone.
Sprint Tech #1: Please go to settings/about phone/system updates and updater profile
Me: Ok...... A few minutes pass....
Sprint Tech #1: What's it doing?
Me: Nothing. It never does anything...
Sprint Tech #1: Please take the battery out of the phone.
Me: Ok.... a few minutes pass....
Sprint Tech #1: Please put your battery in and let me know when you phone is completely started.
Me: Ok it is started but it doesn't show a 3g connection is there a problem with the network in my area?
Sprint Tech #1: Go back to the updates and try to update your PRL.
Me: Are you kidding me? It is a known issue with my phone the PRL will only update 1 in a 100 times.
Sprint Tech #1: I am trying to help you with your phone, please press the update prl.
Me: OK... After a few minutes. It says there was an error updating and to try again later.
Sprint Tech #1: Ok, we are going to reset your phone.
Me: No... I don't want to reset my phone and lose all my programs. I don't think it's my phone.
Sprint Tech #1: Ok, I'm going to transfer you to a higher tier support.
Sprint Tech #2: What is the phone # of the phone your calling about?
Me: xxx-xxx-xxxx Are you having 3g problems in my area?
Sprint Tech #2: What is your name?
Me: Keith Vetter
Sprint Tech #2: What is the pin# to this account?
Me: Jesus Christ, I just gave this information to the last person. xxxxxxxx
Sprint Tech #2: What problems are you having?
Me: I don't have a 3g signal, are you having problems?
Sprint Tech #2: I want to try updating your prl and profile.
Me: It doesn't work. The last lady wanted to do it but all we got were errors.
Sprint Tech #2: Ok... We are going to reset your phone.
Me: No we're not. I have 2 epics sitting right next to each other and neither have a 3 g signal. I don't think it's the phones.
Sprint Tech #2: If you won't reset your phone, I will have to pass you through to a higher tier tech support.
Me: Fine....
Sprint Tech #3: What is the phone # of the phone your calling about?
Me: xxx-xxx-xxxx Are you having 3g problems in my area?
Sprint Tech #3: What is your name?
Me: Keith Vetter
Sprint Tech #3: What is the pin# to this account?
Me: xxxxxxxx
Sprint Tech #3: What may I help you with?
Me: My phone has no 3g signal. Are you having an outage in my area?
Sprint Tech #3: What is your zip code?
Me: xxxxx
Sprint Tech #3: Yes, there are reported outages in your area. We have technicians working on it now.
Me: OH MY FREAKING GOD!!! I have just had two support people trying to have me reset my phone for no reason. Who is training these people?!
Sprint Tech #3: Yes sir, it is not their fault as they are trained to try and fix the phones first.
Me: But there was nothing wrong with my phone. Don't you think checking your network first would be a better way?
Sprint Tech #3: Our way normally works very well.
Me: Are you freaking kidding me? There was nothing wrong with my phone and they want to reset it. How is that working very well?
Sprint Tech #3: I'm sorry sir but that is the protocol.
Me: Can I take a survey? ..... Hello?.... Why can't I ever get to take a survey after talking to idiots? Hello?.....
Sprint Tech #3: click...... Dial tone....
Sprint Tech #1: What is the phone # of the phone your calling about?
Me: xxx-xxx-xxxx Are you having 3g problems in my area?
Sprint Tech #1: What is your name?
Me: Keith Vetter
Sprint Tech #1: What is the pin# to this account?
Me: xxxxxxxx Is sprint having a 3g outage in my area?
Sprint Tech #1: Are you calling on the phone you are having problems with?
Me: No I am on my home phone.
Sprint Tech #1: Please go to settings/about phone/system updates and updater profile
Me: Ok...... A few minutes pass....
Sprint Tech #1: What's it doing?
Me: Nothing. It never does anything...
Sprint Tech #1: Please take the battery out of the phone.
Me: Ok.... a few minutes pass....
Sprint Tech #1: Please put your battery in and let me know when you phone is completely started.
Me: Ok it is started but it doesn't show a 3g connection is there a problem with the network in my area?
Sprint Tech #1: Go back to the updates and try to update your PRL.
Me: Are you kidding me? It is a known issue with my phone the PRL will only update 1 in a 100 times.
Sprint Tech #1: I am trying to help you with your phone, please press the update prl.
Me: OK... After a few minutes. It says there was an error updating and to try again later.
Sprint Tech #1: Ok, we are going to reset your phone.
Me: No... I don't want to reset my phone and lose all my programs. I don't think it's my phone.
Sprint Tech #1: Ok, I'm going to transfer you to a higher tier support.
Sprint Tech #2: What is the phone # of the phone your calling about?
Me: xxx-xxx-xxxx Are you having 3g problems in my area?
Sprint Tech #2: What is your name?
Me: Keith Vetter
Sprint Tech #2: What is the pin# to this account?
Me: Jesus Christ, I just gave this information to the last person. xxxxxxxx
Sprint Tech #2: What problems are you having?
Me: I don't have a 3g signal, are you having problems?
Sprint Tech #2: I want to try updating your prl and profile.
Me: It doesn't work. The last lady wanted to do it but all we got were errors.
Sprint Tech #2: Ok... We are going to reset your phone.
Me: No we're not. I have 2 epics sitting right next to each other and neither have a 3 g signal. I don't think it's the phones.
Sprint Tech #2: If you won't reset your phone, I will have to pass you through to a higher tier tech support.
Me: Fine....
Sprint Tech #3: What is the phone # of the phone your calling about?
Me: xxx-xxx-xxxx Are you having 3g problems in my area?
Sprint Tech #3: What is your name?
Me: Keith Vetter
Sprint Tech #3: What is the pin# to this account?
Me: xxxxxxxx
Sprint Tech #3: What may I help you with?
Me: My phone has no 3g signal. Are you having an outage in my area?
Sprint Tech #3: What is your zip code?
Me: xxxxx
Sprint Tech #3: Yes, there are reported outages in your area. We have technicians working on it now.
Me: OH MY FREAKING GOD!!! I have just had two support people trying to have me reset my phone for no reason. Who is training these people?!
Sprint Tech #3: Yes sir, it is not their fault as they are trained to try and fix the phones first.
Me: But there was nothing wrong with my phone. Don't you think checking your network first would be a better way?
Sprint Tech #3: Our way normally works very well.
Me: Are you freaking kidding me? There was nothing wrong with my phone and they want to reset it. How is that working very well?
Sprint Tech #3: I'm sorry sir but that is the protocol.
Me: Can I take a survey? ..... Hello?.... Why can't I ever get to take a survey after talking to idiots? Hello?.....
Sprint Tech #3: click...... Dial tone....