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  1. Thread Author  Thread Author    #1  

    Default I can't update or install apps in Google play

    When I try to update my apps I get a error message( Error retrieving information from server RH-01. I'm not rooted complete stock. How do I fix this ?

    Sent from my Galaxy Nexus using Android Central Forums
    Attached Thumbnails Attached Thumbnails I can't update or install apps in Google play-uploadfromtaptalk1354918442591.jpg  
  2. Thread Author  Thread Author    #2  

    Default Re: I can't update or install apps in Google play

    Sent from my Galaxy Nexus using Android Central Forums
    Attached Thumbnails Attached Thumbnails I can't update or install apps in Google play-uploadfromtaptalk1354918743823.jpg  
  3. #3  
    SandersJC1964's Avatar

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    Default Re: I can't update or install apps in Google play

    That happened to me, and I removed my Google account, then added it back, and it worked.

    Sent from my Galaxy Nexus using Android Central Forums
    bigronD2 likes this.
  4. #4  

    Default Re: I can't update or install apps in Google play

    I had a problem with my Google accounts not synching, I had to manually synch them, and then a bunch of stuff started working again. Try that.
  5. #5  

    Default Re: I can't update or install apps in Google play

    If you go to Google Play, log out of your account and log back in.

    I had the problem when I had to create an actual gmail account (not just Google Account) in order to see my backed up contacts. Once I added the new account and deleted the old one it worked BUT any contacts that hadn't been synced due to the error were lost. It didn't affect my calendar but I had to reset all my ringtones by contact and reset which number was the default.

    While looking into the issue, someone suggested logging out, then back in through Google Play but I'd already removed the old account. It would have saved me a lot of time had I seen it earlier.


    Sent from my Galaxy Nexus using Android Central Forums
  6. Thread Author  Thread Author    #6  

    Default Re: I can't update or install apps in Google play

    Quote Originally Posted by SandersJC64 View Post
    That happened to me, and I removed my Google account, then added it back, and it worked.

    Sent from my Galaxy Nexus using Android Central Forums
    But that's gonna erase all data on the phone. Will I get the data back when I sign back in to my Google account ?

    Sent from my Galaxy Nexus using Android Central Forums
  7. #7  

    Default Re: I can't update or install apps in Google play

    I just experienced this not even 30 minutes ago. I removed the "Google" account and re-added. All my Data was restored from the account sync.
    icewater106 likes this.
  8. #8  

    Default Re: I can't update or install apps in Google play

    Did you try logging out then back in as suggested?

    Sent from my totally awesome Sprint Galaxy Nexus, even if I don't know all its secrets yet.
  9. #9  

    Default Re: I can't update or install apps in Google play

    Same thing happened to me. I did like everyone else logged out of my Google play account then logged back in.

    Sent from the smartphone of my choice using Tapatalk 2
  10. Thread Author  Thread Author    #10  

    Default Re: I can't update or install apps in Google play

    Thanks it worked I had over 45 apps that had to be updated.

    Sent from my Galaxy Nexus using Android Central Forums
  11. #11  

    Default Re: I can't update or install apps in Google play

    45 apps. Glad it resolved.

    Sent from my SGH-I747M using Tapatalk 2
  12. #12  

    Default Re: I can't update or install apps in Google play

    i tried log off~~ still ~.~
  13. #13  

    Thumbs up Re: I can't update or install apps in Google play

    It works! Thanks a lot!!
  14. #14  

    Default Re: I can't update or install apps in Google play

    still doesnt work...I remove my google account and added back then..still unsuccessful...help!
  15. #15  

    Default Re: I can't update or install apps in Google play

    Worked for me ... thanks!
  16. #16  

    Default Re: I can't update or install apps in Google play

    Quote Originally Posted by icewater106 View Post
    When I try to update my apps I get a error message( Error retrieving information from server RH-01. I'm not rooted complete stock. How do I fix this ?

    Sent from my Galaxy Nexus using Android Central Forums
  17. #17  

    Default Re: I can't update or install apps in Google play

    Quote Originally Posted by Tan Yifie View Post
    still doesnt work...I remove my google account and added back then..still unsuccessful...help!
  18. #18  

    Default Re: I can't update or install apps in Google play

    Make sure your time and date is set correctly. Saw something like this on my tablet and that was the problem. I could surf the Internet but none of my Google services worked.

    Sent from my SAMSUNG-SGH-I337 using Tapatalk
  19. #19  

    Default Re: I can't update or install apps in Google play

    I can't download apps it just starts blue line never ending play store phone
  20. #20  

    Default Re: I can't update or install apps in Google play

    Just logged out and logged back in to Google Play. I can now install and update apps.
  21. #21  

    Default Re: I can't update or install apps in Google play

    Quote Originally Posted by icewater106 View Post
    When I try to update my apps I get a error message( Error retrieving information from server RH-01. I'm not rooted complete stock. How do I fix this ?

    Sent from my Galaxy Nexus using Android Central Forums
  22. #22  

    Default Re: I can't update or install apps in Google play

    I had the same problem, couldn't update apps or download new apps. Actually the problem was because of my mistake. I wanted to restrict Google Hangout, Newsstand and Music to use my data. So I tried to turn them off on App Traffic Control so that they won't use my internet. By doing so I mistakenly turned off Google Playstore also. This restricted the playstore to use my data so it couldn't update or download apps. Once I turned it on everything went back to normal.
  23. #23  

    Default Re: I can't update or install apps in Google play

    “””” A Fix For Not Being Able To Download Or Install Apps From The Google Play Store
    For People Who Have Tried EVERYTHING And It Still Doesn’t Work !!!!!!”””””””””

    To keep a long story short, I had decided to start using an older Android phone of\my wife’s. So I decided to factory reset it so I could start fresh on it. Well after it restarted it immediately being to ***** about not being able to connect to server. Then when I open the play store everything I tried to download was Error retrieving information from server. I tried everything I could think of but nothing worked. Then hitting the forums and trying everything listed in them at least 10 times. So I was about to just give up then my little voice said try this one last thing and to my surprise it WORKED. Everything was working, updating and downloading. Here are the step to what I did.
    1. Remove all accounts and yes this means do a factory reset
    2. Restart the device
    3. After start up DO NOT and I mean DO NOT create, link or sign in using your google account info. Hit skip this step and let the device fully start up.
    4. After is has started and you have a data connection open the Play Store
    5. At this time NOW sign in with your google account info.
    6. Just sit back and enjoy watching the updates come zooming in.
    I don’t know why this worked or how but it worked. I am posting this so that others who are as frustrated as I was, might have a chance at PEACE. May this post save others and lead to calm.
  24. #24  

    Default Re: I can't update or install apps in Google play

    I just had this problem. I found that the apps on my SD card would not update. So I moved them to device storage and then updating worked.
  25. #25  

    Default Re: I can't update or install apps in Google play

    I had the same problem, couldn't update apps or download new apps. Actually the problem was because of my mistake. I wanted to restrict Google Hangout, Newsstand and Music to use my data. So I tried to turn them off on App Traffic Control so that they won't use my internet. By doing so I mistakenly turned off Google Playstore also. This restricted the playstore to use my data so it couldn't update or download app.

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