First off, I am cell phone illiterate, I appreciate your patience. My charging port on my phone recently stopped working. I went into Sprint to have it fixed. While there I was told that my phone was rooted and as such they couldn't do anything with it. This came as a surprise to me because not only have I never done much with my phone but I had never heard of it. Yeah, I know, I'm simple. So I asked them what I could do and was basically told I could buy a new phone. I've now read a little and watched some videos but here's the thing. I have no idea how to connect my phone to my computer and when I try to do anything using my browser or apps it says something about the security certificate and kicks me off after a few minutes. Can someone hack your phone like this? Not knowing anything, I'm super frustrated. Any help would be appreciated.