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  1. Thread Author  Thread Author    #1  

    Default Phone says it is rooted but I've never done that.

    First off, I am cell phone illiterate, I appreciate your patience. My charging port on my phone recently stopped working. I went into Sprint to have it fixed. While there I was told that my phone was rooted and as such they couldn't do anything with it. This came as a surprise to me because not only have I never done much with my phone but I had never heard of it. Yeah, I know, I'm simple. So I asked them what I could do and was basically told I could buy a new phone. I've now read a little and watched some videos but here's the thing. I have no idea how to connect my phone to my computer and when I try to do anything using my browser or apps it says something about the security certificate and kicks me off after a few minutes. Can someone hack your phone like this? Not knowing anything, I'm super frustrated. Any help would be appreciated.
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    Default Re: Phone says it is rooted but I've never done that.

    Quote Originally Posted by Predestinedyuban View Post
    First off, I am cell phone illiterate, I appreciate your patience. My charging port on my phone recently stopped working. I went into Sprint to have it fixed. While there I was told that my phone was rooted and as such they couldn't do anything with it. This came as a surprise to me because not only have I never done much with my phone but I had never heard of it. Yeah, I know, I'm simple. So I asked them what I could do and was basically told I could buy a new phone. I've now read a little and watched some videos but here's the thing. I have no idea how to connect my phone to my computer and when I try to do anything using my browser or apps it says something about the security certificate and kicks me off after a few minutes. Can someone hack your phone like this? Not knowing anything, I'm super frustrated. Any help would be appreciated.
    Welcome to the forums!
    Did you ever have your phone refurbished?

    Phone Timeline
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  3. Thread Author  Thread Author    #3  

    Default Re: Phone says it is rooted but I've never done that.

    Thanks! Yes, I had a newly refurbished one sent back to me a few months ago/
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    Golfdriver97's Avatar

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    Default Re: Phone says it is rooted but I've never done that.

    Quote Originally Posted by Predestinedyuban View Post
    Thanks! Yes, I had a newly refurbished one sent back to me a few months ago/
    It is possible that the refurbished one was rooted.

    From a Sprint Moto X using AC Forums app

    Phone Timeline
    'If we could change ourselves, the tendencies in the world would also change.' - Mahatma Gandhi
    Community Guidelines and also here
  5. Thread Author  Thread Author    #5  

    Default Re: Phone says it is rooted but I've never done that.

    I'm not sure and I wouldn't know how to even try to prove it to Sprint.
  6. #6  
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    Default Re: Phone says it is rooted but I've never done that.

    Quote Originally Posted by Predestinedyuban View Post
    I'm not sure and I wouldn't know how to even try to prove it to Sprint.
    who refurbished your phone? your beef is with them, not sprint.
  7. Thread Author  Thread Author    #7  

    Default Re: Phone says it is rooted but I've never done that.

    I sent it back to Sprint to be refurbished.
  8. #8  

    Default Re: Phone says it is rooted but I've never done that.

    Did you have to file an insurance claim through asurion on to get the new phone, or did the "techs" order you one. I've had them tell me the same thing but at the time I was not rooted. So you could try a different location or when someone else is working

    Sent from my Nexus 4 using Tapatalk
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    Default Re: Phone says it is rooted but I've never done that.

    Quote Originally Posted by Predestinedyuban View Post
    I sent it back to Sprint to be refurbished.
    Call sprint corporate and explain the situation. If Sprint sent you a rooted phone as a replacement for a defective phone, then they have to deal with the consequences of that and honor the warranty.

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