1. Mweuch's Avatar
    So I was at the gym this past weekend and accidentally dropped weights on my NOTE 2 when it fell out of my pocket. Now the phone got smashed like mashed potatoes and no longer works. Now I filed a claim with ASURION online and I received a message saying the NOTE 2 is out of stock and would take about three days to get a replacement! Is that normal? When I had the EVO 4G, I filed a claim twice and by the next day I usually received the replacement. So now its been three days and no phone and checking from their web site keeps saying phone still out of stock!! I hope they send one soon I can't go on without a phone. Is this pretty normal and has it happened to some of you?? Also, would I get the REFURBISHED one? I hope they send a new one. Thanks
    06-24-2014 06:37 PM
  2. riskybzns's Avatar
    Yes you'll get refurbished phone. Normal? Well it is a popular phone, but it all comes down to how many people are destroying them and having phone issues.
    Mweuch likes this.
    06-25-2014 04:40 AM
  3. Asurioncares's Avatar
    So I was at the gym this past weekend and accidentally dropped weights on my NOTE 2 when it fell out of my pocket. Now the phone got smashed like mashed potatoes and no longer works. Now I filed a claim with ASURION online and I received a message saying the NOTE 2 is out of stock and would take about three days to get a replacement! Is that normal? When I had the EVO 4G, I filed a claim twice and by the next day I usually received the replacement. So now its been three days and no phone and checking from their web site keeps saying phone still out of stock!! I hope they send one soon I can't go on without a phone. Is this pretty normal and has it happened to some of you?? Also, would I get the REFURBISHED one? I hope they send a new one. Thanks
    Hi Mweuch!

    There are many reasons a phone can be delayed. We'd love to see what we can do to help get you up and running again. Please email us your claim# and a contact# to socialmediateam@asurion.com. We'll call you to discuss your options.

    Thanks!
    Mweuch and alxarambula like this.
    06-25-2014 09:23 AM
  4. Mweuch's Avatar
    Hi Mweuch!

    There are many reasons a phone can be delayed. We'd love to see what we can do to help get you up and running again. Please email us your claim# and a contact# to socialmediateam@asurion.com. We'll call you to discuss your options.

    Thanks!
    Thank you for replying. I just got off the phone with ASURION and I am now provided with a tracking number that my replacement has just been shipped! Thank you again.
    Asurioncares likes this.
    06-25-2014 07:09 PM
  5. Asurioncares's Avatar
    Thank you for replying. I just got off the phone with ASURION and I am now provided with a tracking number that my replacement has just been shipped! Thank you again.
    You're welcome Mweuch! We're only a post away if you need us. Thanks!
    Mweuch likes this.
    06-26-2014 08:58 AM

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