Results 1 to 4 of 4
  1. Thread Author  Thread Author    #1  

    Question Can't update PRL or Firmware

    Every time I try to update my PRL or Firmware, I'm getting an unknown error. I already called Sprint customer service about this, but they said not to worry about it because there is no current firmware or PRL update. However, the sprint-zone app says there is a PRL update available, and on my old phone even if there was no PRL update, it would say that there was no update available not that there was an error.

    Is anyone else experiencing this?
  2. #2  

    Default Re: Can't update PRL or Firmware

    did you reboot yet? i had this happen to me the first day or so, then i rebooted or whatever then updating prl works/profile etc.. but there arnt updates.

    updating profile helps though i think with the signal
  3. Thread Author  Thread Author    #3  

    Default Re: Can't update PRL or Firmware

    Quote Originally Posted by expertzero1 View Post
    did you reboot yet? i had this happen to me the first day or so, then i rebooted or whatever then updating prl works/profile etc.. but there arnt updates.

    updating profile helps though i think with the signal
    I keep my phone off at night so it's been rebooted plenty of times. I also tried pulling the battery but that didn't work either. And I get the same error message when I try to update the profile. I'm just going to take it into sprint tomorrow and see what they say.
  4. #4  
    error4o4's Avatar

    Posts
    230 Posts
    ROM
    Stock for now.

    Default Re: Can't update PRL or Firmware

    100% they are going to make you do a hard reset. Might as well get that out of the way.

    That's Sprints tech support favorite first task. No matter what the issue is..

    Took my GS2 in for a bad headphone jack.. they seriously had the tech hard reset it first to test. Silly.

Posting Permissions

B