1. taylormah's Avatar
    So lets say I am on a call, and another call comes in and I take that. Or I initiate a new call while first call is still going on. What it does is that it puts the first call on hold. How do I swap back and forth between calls at this point? I saw a merge button on call screen, but no swap button.

    Also, if I want to end one of these two calls, and I press the end key, it hangs up both calls. How do I hang up just one call?
    11-05-2011 05:01 AM
  2. HeavemyTreo's Avatar
    I am all ears too? Also, if I pick up the new call and then want to hang up on the original call? Hope we get the answers to both?
    11-05-2011 08:14 AM
  3. strudeau's Avatar
    think it has to do with the way cdma network handles calls...all my other sprint phones did the same...to end the other call, just let the other person hangup and your end will timeout, leaving you just the 2nd call.
    DLNtheReal23 likes this.
    11-05-2011 11:04 AM
  4. tkemack's Avatar
    Try swiping down the notification bar when this presents itself again. You may be able to hang up on one call there
    DLNtheReal23 likes this.
    11-05-2011 01:21 PM
  5. Samsmalls's Avatar
    Yea I think your right, all gsm phones I did this with no problem. Then I switched to cdma & all of a sudden "end one" "talk to one" disappeared... It was all so simple before, a button to separate calls & one to choose the end of either...

    Is there an app for this?
    11-07-2011 12:02 AM
  6. charles06's Avatar
    Please don't let this thread die. I am looking for the answer here. If this is a CDMA issue, let Sprint or Samsung verify this.
    01-25-2012 10:00 AM
  7. charles06's Avatar
    my iphone on gsm definitely didn't have this issue.
    01-25-2012 10:01 AM
  8. DirkBelig's Avatar
    It's a CDMA thing, like not being about to do talk and data simultaneously.
    01-25-2012 10:54 AM
  9. Biggnaa20's Avatar
    This is an issue with the CDMA network, not this phone. Every CDMA phone acts the same way unfortunately.
    01-25-2012 11:14 AM
  10. pa4ul's Avatar
    when the new caller hangs up my phone has swap calls a little below the two boxes of callers. I just push swap and it takes me to the original caller.
    01-26-2012 12:28 PM
  11. MattN03's Avatar
    I always wondered this too...So why are some carriers using CDMA and others GSM technologies? I miss the call + data when I had AT&T, but I LOVE my unlimited data & better coverage in my area with Sprint!
    01-26-2012 09:29 PM
  12. cssndrstacey's Avatar
    i need help with this also, so i am listeining
    09-09-2012 10:19 PM
  13. Tha K.O.G.'s Avatar
    So lets say I am on a call, and another call comes in and I take that. Or I initiate a new call while first call is still going on. What it does is that it puts the first call on hold. How do I swap back and forth between calls at this point? I saw a merge button on call screen, but no swap button.

    Also, if I want to end one of these two calls, and I press the end key, it hangs up both calls. How do I hang up just one call?


    I believe you are not getting the option to swap over to the other caller is because you are initiating the second call so it should only give you the option to merge but if someone calls you while you are already on a call it should allow you to swap over. As far as the issue goes with trying to hang up just one call and stay connected to the other line is a CDMA issue and the only way to do that is to ask the other person to hang up and then it will automatically connect you to the other person and it will still display both numbers on your screen but you will only be on the line with one person and it will still allow you to receive other incoming calls.
    09-12-2012 02:47 PM
  14. dm3ready's Avatar
    The KOG is correct.
    Here is the way I deal with it:
    You can only MERGE if you make both outgoing calls. (I don't believe you can merge more than 2 calls...on GSM I think I could do up to 5 calls.)
    You can SWAP when one of the calls is incoming.
    This probably won't change until Verizon and Sprint move to Voice over LTE.
    09-14-2012 11:05 AM
  15. voltageROCK#CB's Avatar
    I messed around with today on my Nexus 4 (GSM obviously) and found the solution.

    1. If you are on a call and another comes in and you swap to it, then hang up with the second caller and can't get audio back to the initial call, that means the second caller hung up before you can switch. All you have to do is get rid of the blue line underneath the two vertical lines which is the universal symbol for PAUSE. Once you tap the pause icon, which is located at the bottom of call screen, directly next to the right of the mute icon, the horizontal blue line will go away and you can then hear your original caller.

    2. If the second caller has not hung up yet, then all you have to do is tap the circular icon that has 2 arrows and that will swap back to the initial call.

    3. Now, as far as the merge calls problem when you have two calls going at the same time and you want to swap to just one call, tap the MANAGE CONFERENCE icon which is right above the end calls icon, and that will the bring up another screen asking which call you want to swap to.

    I hope this helps. I'm not sure about CDMA phones and the layout on your screens. Also, this is the Nexus 4 I'm describing. So, let me know what's up with this description please. Thanks.
    03-30-2013 11:00 PM
  16. Ken Seehart's Avatar
    Ditto. This is quite mind boggling. The user interface design for handing multiple calls and placing people on hold has been in every business office since the 70s. It's not rocket science.

    The current design, where the "end call" button disconnects both calls is obviously a bug because nobody could possibly have been careless enough to design it that way on purpose. The correct behavior would be to end only the current call, and resume the call that was on hold.

    How could this have gotten past both a design review and product testing?

    - Ken
    hotpock3ts and adayoff like this.
    07-16-2013 01:38 PM
  17. waynesanderson1's Avatar
    Nice jab I know, but this works on the iPhone. Steve Jobs forces the cell phone companies to make his introduction into the smartphone business years ago success. He did so by forcing them to comply with correct handling of swapping, and conferencing. Come on Google. Your big and forceful like Steve, fix this! :-)
    09-05-2013 10:12 AM
  18. RoyallyGood's Avatar
    Hey, so it's 2015 - this moronic problem still exists. Has anybody found a solution? Was just on hold with the IRS for 45 minutes, someone called, so I took it, and allowed them to hang up. Then it returned to my 1st call (IRS), but said it was "on hold" and there was no button or ability to take it off of hold. Just totally screwed, wasted my entire morning.

    This is probably the most elementary function of all time. The smart phone should be called the mini-computer that sucks at being a phone.
    adayoff and Samantha Haluska like this.
    09-23-2015 11:49 AM
  19. Samantha Haluska's Avatar
    Thank you for this information. I thought I was an ***** for even thinking that I can't even figure out how to hang up one call lol.
    01-15-2016 06:12 PM
  20. Samantha Haluska's Avatar
    No. it is now 2016 and the problem still exists
    01-15-2016 06:15 PM
  21. mkisaacs's Avatar
    I have seen a very desirable user experience with this either. I have an Andoid phone with Verizon, and have experienced the following:
    Initiate call
    receive second call and begin conversation
    press hang up to get back to first conversation

    hang up disconnects both callers, but then sometimes I'll get a ring from the first caller. I assumed it was them calling back after a disconnect, but based on an article it appears it is Verizon reconnecting me to the first caller:

    How to Handle Multiple Calls at Once on an Android Phone - For Dummies

    Hope this helps someone.
    05-12-2016 03:34 PM
  22. Ljackson51's Avatar
    I believe you are not getting the option to swap over to the other caller is because you are initiating the second call so it should only give you the option to merge but if someone calls you while you are already on a call it should allow you to swap over. As far as the issue goes with trying to hang up just one call and stay connected to the other line is a CDMA issue and the only way to do that is to ask the other person to hang up and then it will automatically connect you to the other person and it will still display both numbers on your screen but you will only be on the line with one person and it will still allow you to receive other incoming calls.
    I also am encountering this issue. There is no option on the screen to reinstate the last call. It says (in the upper right hand corner of the screen, "on hold" and I've tried every thing I possibly could to resume the first call, but the only option is to hang up and call back.
    09-04-2016 05:25 AM
  23. Desi Blocker's Avatar
    How do I hang up one of the two calls when on one call on the Galaxy core prime cell phone?
    09-14-2016 11:28 AM
  24. Desi Blocker's Avatar
    Ok, thank you for your help please have a pleasant rest of the day (DESI ARNAZ )
    09-14-2016 11:35 AM
  25. precious11976's Avatar
    So lets say I am on a call, and another call comes in and I take that. Or I initiate a new call while first call is still going on. What it does is that it puts the first call on hold. How do I swap back and forth between calls at this point? I saw a merge button on call screen, but no swap button.

    Also, if I want to end one of these two calls, and I press the end key, it hangs up both calls. How do I hang up just one call?
    So it is 2017...and this problem is still here...smh... i had a galaxy s7 with at&t and never experienced this problem. I am now with sprint and this is new and frustrating for me.... I can only swap calls..no option to merge at all and cannot disconnect either call without hanging up on everyone. For crying out loud
    01-03-2017 07:31 PM
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