Corrosion on Charging Port?

[jfenton]

Never once have I gotten this phone wet. Always either in my belt case, pocket or on my car seat / desk / nightstand.

Started having some charging issues, took it to Sprint corporate repair store and service center and they immediately said the charging port was corroded and burnt.

They took it in, cleaned it and it then charged and acted normal for about an hour. Phone thinks it's plugged into USB with no cord attached, shows 100% charge indication and now dumps a full battery in about 2 hours without even using it.

Took it back and guess what.....they marked it non repairable due to "WATER DAMAGE". even though they admitted that there is no sign of water inside the phone....which is about right because it never got wet!

So, no replacement, I have to go through the insurance and this sure feels like a scam since they told me they see this all of time and mark phones as "water damaged beyond repair" every time.

They then proceeded to tell me that maybe my pockets are really sweaty.

Maybe this 55 year old guy needs to periodically dry his testicles with a hair dryer though out the day???

I am honestly pissed.

BTW...the end of my official SPRINT car charger is burnt as well.

[Greebe]

No water is necessary to do this damage. Simply put the morons are not certified electronics techs, nor do they have the engineering knowledge necessary to make an educated evaluation. The reason it failed is due to a piss poor electrical connection @ the port. A loose or worn port making it a tad wibbly can increase contact resistance may lead to thermal heating @ the contact point, e.g. the port/charging connector causing melt down. If the charging port had been replaced and the charger replaced this WOULD NOT HAVE HAPPENED. If the contacts were inspected and found to be true (within manufactures physical specs) with only heating of the contacts, then PROPERLY burnishing them can also eliminate this issue 90% of the time. If they knew anything this would have been most likely nipped in the bud the first time the inspected it. BTW Dirt in your pockets can also cause this.

It's posts like yours that make me wish I lived around everyone whom has techs claim such, I love eating them for breakfast

[vz3j84]

Yesterday I started having kind of the same issue. Phone thinks is connected via usb. Charge light is on. Mtp connected appear in notification bar. Sometimes phone goes into driving mode.

[droidGator]

I'm having the same thing happening to me and they won't replace it because they are saying it's water damage. What recourse do I have?

[DrChumley]

I just had the exact same issue happen this last weekend. The phone was five months old, never got wet, didn't show any signs of water inside the phone. The representative said that, "water damage is the only way that this kind of corrosion could happen."

I had to buy a phone as well, but I will be writing a letter to Sprint (not that I expect it to do any good.)

[Minka7]

I had the same issues as well. I was on the phone with Sprint, the service protection plan provider, and Samsung.
I had the phone only for 8months.
I had to pay the $100.00 insurance deductible for something NOT due to operator missuse, to get a replacement phone. If there's any recourse, those 3 avenues provided none. One Sprint representative proceeded to attribute the damage on the area I live in (S.Calif) where the humidity is high....
I'll be writing a letter to Sprint as well, although I have to agree, it probably wont do much of anything at this point

[luvsmobile]

All the carriers consider corrosion of any kind physical damage. As Greebe said it can be caused by various reasons but the "blanket" policy for them is damaged.. Its sucks but do not see this changing anytime soon.. Very unfortunate

[knotsure]

As far as the humidity theory goes, that is Bologna. When I shower I use my phone along with my volcano speaker to listen to music. My bathroom is just the stand up shower and the toilet, not very big, so it gets really steamy in there. I have yet to have any corrosion on my handset. I call bull**it on that theory.