Why you no update!?!?

ZenkiS14 · 02-22-2012, 03:37 PM

Ok, so I have my Galaxy Epic Touch 4g, got it on opening day, and it has had 3-5 actual "reboot" updates since I have had it. Everything works fine except my GPS...still super slow and laggy and annoying.

However, my fiance has the exact same phone, Galaxy Epic Touch 4g, and she hasnt gotten any update prompts yet, and hasnt recieved the latest update with scrolling wallpaper, and new unlock feature, and new answer call swipe deal.

What can we do to get her phone updated?

JayWill72 · 02-22-2012, 04:55 PM

Go to Menu > Settings > About phone on her device and tell me what is says for Android version, Baseband, and Build number.

Also, just an FYI, there have been two offical updates for this phone since release.

Sent from my SPH-D710 using Tapatalk

PanchoPlanet · 02-22-2012, 05:19 PM

You tellem Jay!!!!

ZenkiS14 · 02-22-2012, 05:23 PM

Quote:

Originally Posted by JayWill72

Go to Menu > Settings > About phone on her device and tell me what is says for Android version, Baseband, and Build number.

Also, just an FYI, there have been two offical updates for this phone since release.

Sent from my SPH-D710 using Tapatalk

Ok will do, next time I see her. Yea, I have installed both the updates on my phone. Although, my phone has installed the latest update like 3x since its release. Once on release day, then once again about 3 weeks ago, and again today. It prompts me, and asks to reboot to update, and then nothing changes....IDK WTF.

PanchoPlanet · 02-22-2012, 05:41 PM

"Quote" by ZenkiS14
Ok will do, next time I see her. Yea, I have installed both the updates on my phone. Although, my phone has installed the latest update like 3x since its release. Once on release day, then once again about 3 weeks ago, and again today. It prompts me, and asks to reboot to update, and then nothing changes....IDK WTF

Have you rooted your phone? Can't think of any other reason why the update would not take.

JayWill72 · 02-22-2012, 06:47 PM

Quote:

Originally Posted by ZenkiS14

Ok will do, next time I see her. Yea, I have installed both the updates on my phone. Although, my phone has installed the latest update like 3x since its release. Once on release day, then once again about 3 weeks ago, and again today. It prompts me, and asks to reboot to update, and then nothing changes....IDK WTF.

Haha. Tell ya what. Post the same info for your phone as well. I think Pancho might be on to something.

Sent from my SPH-D710 using Tapatalk

DETERMINOLOGY · 02-22-2012, 11:38 PM

Quote:

Originally Posted by ZenkiS14

Ok, so I have my Galaxy Epic Touch 4g, got it on opening day, and it has had 3-5 actual "reboot" updates since I have had it. Everything works fine except my GPS...still super slow and laggy and annoying.

However, my fiance has the exact same phone, Galaxy Epic Touch 4g, and she hasnt gotten any update prompts yet, and hasnt recieved the latest update with scrolling wallpaper, and new unlock feature, and new answer call swipe deal.

What can we do to get her phone updated?

I would root in this case

PanchoPlanet · 02-22-2012, 11:41 PM

You tellem Jay!!!!

Sounds like ROOT to me!!!

ZenkiS14 · 11:45 AM

Neither of our phones are rooted at all. We both just use our phones like normal phones lol, nothing fancy.

Her's is:
Android Version 2.3.6
Baseband version S: D710.10S.EK 02
Build number is : GINGERBREAD.EK02

Mine phone is:
Android Version: 2.3.6
Baseband Version: 2.6.35.7-SPH-D710.EL29-CL852097
Build Number: GINGERBREAD.EL29

Mine has recieved the update and been working fine, with no issues. It recieved the EL29 update and it took the first time, and has been fine. I just dont know why its prompted me 2 more times to install it...

Her's has problems with all kinds of stuff, especialy recieving media texts and picturemail. and Im sure the update would help. It takes FOREVER to receieve a picturemail, and it only actually recieves it maybe half the time. Most times it times out out and never comes through. Her phone sucks.

Any help?

JayWill72 · 02-24-2012, 12:24 PM

Okay, as you originally described, your phone is updated but your fiance's is not. I had heard about the update message popping up even on the most recent firmware. I guess it's a bug of some sort. I doubt you'll see any more of them, but if it does happen again I would ignore it by hitting cancel or whatever the decline button is. If it continues and it's bothering you, either call Sprint or you may want to try a factory reset. I doubt it'll come to that though.

For your fiance's phone, it sounds like you need to try to pull the update manually. Hit Menu > Settings > About phone > System updates and select Update Firmware. That "should" take care of it. If it doesn't, I would call Sprint and see if they can get it resolved for you. There may be a setting or profile somewhere in Sprint's systems that are not provisioned for her phone correctly. This could also be why her phone is having trouble with MMS and maybe other things.

Good luck!