Having Battery Problems?? Read this post!

**jeff1974w** · 02-27-2012, 07:46 AM

I purchased a brand new, in the box, factory sealed Samsung Epic Touch 4g last week and I have had nothing but problems with the terrible battery life.

Yesterday I decided to take the battery out of the phone and take a close look at it. I read everything on the battery, and then I noticed something odd......1500mah............wait that cant be right???

So i went onto samsungs site for the phone specs. I read the phone has a 1800mah battery, thats what I thought it should have. So i went to a local sprint store. I explained everything to the saleslady, and she was nice enough to open a brand new, sealed phone for me. It had a 1500mah battery. So she opened another and it had a 1800mah battery.

Something funny is going on here!!!
It seems to make sense to me that if the phone should have a 1800mah battery and only has a 1500mah battery, that could explain the random shutdowns and quick battery drain.

Needless to say I have purchased the Mugen Slim 1950mah slim extended battery, and hopefully this will resolve the problems.

So check your battery mah........maybe this is why we're having problems!
I have reserved the next post for a update/review of the phone with the mugen battery.

**jeff1974w** · 02-27-2012, 07:47 AM

reserved for a update/review of the phone with the mugen battery.

**fofjjsr** · 02-27-2012, 10:34 AM

Originally Posted by jeff1974w

reserved for a update/review of the phone with the mugen battery.

Where did you purchase this battery and for how much? I want a more powerful battery but I don't want some big bulky thing in my phone.

**JayWill** · 02-27-2012, 10:45 AM

Wow. Sounds like a batch of phones shipped with the wrong battery. That sounds like the battery for the Epic 4G, not the Touch. Yeah it'd probably be good idea for anyone who bought this phone within the last month or so to check their battery.

I assume you're having Sprint ship you the 1800 battery as well? If not you should.

Sent from my SPH-D710 using Tapatalk

**wkufan92** · 02-27-2012, 12:26 PM

Wait... This is crazy. I just checked my phone and it has the 1500 battery as well. I am about to call Sprint.

**JayWill** · 02-27-2012, 12:48 PM

Originally Posted by wkufan92

Wait... This is crazy. I just checked my phone and it has the 1500 battery as well. I am about to call Sprint.

When did you buy your phone?

Edit - Also, can you post a picture of your 1500mAH battery? I'd be interested in seeing the details on the sticker.

**Slingbox** · 02-27-2012, 12:57 PM

Wow crazy stuff

**wkufan92** · 02-27-2012, 02:00 PM

I got my Epic 4G Touch approximately 2 months ago. Can't post a picture because I don't have another camera with me.

**jeff1974w** · 02-27-2012, 02:16 PM

Originally Posted by fofjjsr

Where did you purchase this battery and for how much? I want a more powerful battery but I don't want some big bulky thing in my phone.

i got it on ebay. its 1950mah slim battery so you dont have to replace the door. got it for $40.95 w/free shipping.

**jeff1974w** · 02-27-2012, 02:17 PM

Originally Posted by JayWill72

Wow. Sounds like a batch of phones shipped with the wrong battery. That sounds like the battery for the Epic 4G, not the Touch. Yeah it'd probably be good idea for anyone who bought this phone within the last month or so to check their battery.

I assume you're having Sprint ship you the 1800 battery as well? If not you should.

Sent from my SPH-D710 using Tapatalk

i did. since i dont have the insurance, they want $35 for a new battery, thats why i just bought the mugen.

**jeff1974w** · 02-27-2012, 02:32 PM

heres some pics of the battery that came with the phone

**JayWill** · 02-27-2012, 02:44 PM

Originally Posted by jeff1974w

i did. since i dont have the insurance, they want $35 for a new battery, thats why i just bought the mugen.

That's unacceptable. You just bought the phone, and it came with the wrong battery. You shouldn't have to pay a penny for the one that should have shipped with the phone. If it were me, I would be all over Sprint until they swapped the battery out for the correct one. They would grow to hate me until I got what I paid for.

Where did you buy the phone out of curiosity? Is this why they're not just swapping it out? Because you bought it from another retailer?

Also, thanks for the pics but they're too blurry to read.

**jeff1974w** · 02-27-2012, 05:43 PM

Originally Posted by JayWill72

That's unacceptable. You just bought the phone, and it came with the wrong battery. You shouldn't have to pay a penny for the one that should have shipped with the phone. If it were me, I would be all over Sprint until they swapped the battery out for the correct one. They would grow to hate me until I got what I paid for.

Where did you buy the phone out of curiosity? Is this why they're not just swapping it out? Because you bought it from another retailer?

Also, thanks for the pics but they're too blurry to read.

ya, sorry for the pic being blurry, i took several and this was the best of the bunch.
I bought it new online from a sprint retailer. the box was factory sealed and everything.

im going to contact samsung

**HeadBlade911** · 02-27-2012, 09:39 PM

This doesn't affect me but I got pissed reading how Sprint did some crap like this with the battery. All we want to do is get what we paid for. No more, no less. I am a Sprint customer and now I got to worry about things like this when and if I upgrade my EVO 4G.

Thanks for the info, sorry to hear this.

**mike104393** · 02-28-2012, 12:48 AM

Speachless,

I purchased this phone about 5 months ago. About 3 months ago, I purchased a few extra spare batteries for the phone. In the process of replacing the stock battery with the extra, I did notice that my samsung stock indicated it was a 1500mhz. Seeing this did make me pause for a second because I had thought that the phone was shipped with a 1800mhz battery. Unfortunately, I was so busy that day that the thought of checking back on the information slipped away. Now that you brought up this point with your post. I rechecked it and did notice that the battery was indeed a 1500mhz. Called sprint about this issue; Unfortunately, because I had this phone for so long. I have to pay for a replacement batter... ugh! Very nice eye by the way! I hope, if possible, this issue become big enough that I may receive a new battery without paying for a replacement.

**acadialover** · 02-28-2012, 01:32 AM

WHY would anyone have to pay for a new battery if the phone is supposed to have a stronger one and came with a lesser one ???
I have never heard of such CRAP.
maybe time for a very LOUD stink !!!

**jeff1974w** · 02-28-2012, 12:05 PM

i called samsung yesterday and they said there is no way the phone shipped with a 1500mah battery and that sprint should have caught the issue. sprint wont do anything for me since i dont have the insurance on the phone and wants me to pay the $35 for a new battery, hence the reason i bought the mugen 1950 battery for a couple of dollars more. my new battery should be here this week and hopefully resolve my problem.

**VDub2174** · 02-28-2012, 01:06 PM

Originally Posted by JayWill72

Wow. Sounds like a batch of phones shipped with the wrong battery. That sounds like the battery for the Epic 4G, not the Touch. Yeah it'd probably be good idea for anyone who bought this phone within the last month or so to check their battery.
I assume you're having Sprint ship you the 1800 battery as well? If not you should.

Sent from my SPH-D710 using Tapatalk

I naturally wnet into a panic when I saw this as I got my E4GT at the beginning of this month. Mine came with the 1800 battery luckily.

**wkufan92** · 02-28-2012, 01:12 PM

Update... As I stated earlier, my Epic 4G Touch came with the 1500 battery. I went to my sprint CORPORATE store this morning. They immediately gave me the 1800 battery and let me keep the 1500 battery!

**JayWill** · 02-28-2012, 01:28 PM

Originally Posted by wkufan92

Update... As I stated earlier, my Epic 4G Touch came with the 1500 battery. I went to my sprint CORPORATE store this morning. They immediately gave me the 1800 battery and let me keep the 1500 battery!

Now that's what I'm talking about. Very nice.

It definitely appears that this issue is not very widespread, which is a very good thing, but it still boggles the mind a bit. It makes me wonder what "factory sealed" really means. Maybe the phones and batteries are shipped to the US and Sprint does the packaging and boxing, which is possibly where the error is taking place? I don't know anything about the process, but ...

they said there is no way the phone shipped with a 1500mah battery and that sprint should have caught the issue

makes me think Sprint handles the packaging.

**jeff1974w** · 02-28-2012, 03:23 PM

maybe i should go to a corporate store.

**jeff1974w** · 02-28-2012, 03:33 PM

well i just called 2 corporate sprint stores. since i bought it from a 3rd party "sprint authorized retailer" there is nothing they can do for me, and the "authorized retailer" doesnt want to do anything

. oh well, guess i'll just wait for my mugen battery

**E_Cross** · 02-28-2012, 04:37 PM

Originally Posted by jeff1974w

I purchased a brand new, in the box, factory sealed Samsung Epic Touch 4g last week and I have had nothing but problems with the terrible battery life.

Yesterday I decided to take the battery out of the phone and take a close look at it. I read everything on the battery, and then I noticed something odd......1500mah............wait that cant be right???

So i went onto samsungs site for the phone specs. I read the phone has a 1800mah battery, thats what I thought it should have. So i went to a local sprint store. I explained everything to the saleslady, and she was nice enough to open a brand new, sealed phone for me. It had a 1500mah battery. So she opened another and it had a 1800mah battery.

Something funny is going on here!!!
It seems to make sense to me that if the phone should have a 1800mah battery and only has a 1500mah battery, that could explain the random shutdowns and quick battery drain.

I did. since i dont have the insurance, they want $35 for a new battery, thats why i just bought the mugen.

Needless to say I have purchased the Mugen Slim 1950mah slim extended battery, and hopefully this will resolve the problems.

So check your battery mah........maybe this is why we're having problems!
I have reserved the next post for a update/review of the phone with the mugen battery.

maybe it's just me, but I would have gotten them to get me the right battery, hopefully you did that? I would have thought they would offer to resolve that right away personally.
I have hyperions, let me know how that mugen is after you cycle it in

And there it is, I would turn into super D!ck (in a semi-polite, but cycnical way) at that point, get a picture of the manager and as much info as I could, after I did that about something I got 2 free months of service and a bluetooth headset (which was what the prob was about) for a huge discount. Sprint will usually take care of you, and if they don't, call someone else and try again or tell them you will cancel service, they generally listen. That's how I got my early upgrade on my galaxy and only paid $100

**numskul** · 02-28-2012, 09:48 PM

If you're having battery problems I feel bad for you so, I got 99 problems but Li-Ion ain't one.

**DirkBelig** · 02-29-2012, 08:39 AM

1800mAh in mine. Sucks that the label is on the bottom side.

Some of the hysteria and outrage in this thread is appalling. Mistakes happen and if 1500mAh got installed at the factory by accident, it's not evidence of a sinister plot by Sprint to screw you out of the proper battery. Do you think the clerks at the stores are switching in cheaper batteries or are even aware that the batteries may be too low in capacity. They're barely able to explain the features on the 50 models they're selling; how the heck can you expect them to know what the mAh rating should be? They open the box, pop whatever battery is in the box into the phone and if it fits, they power it up and provision it and send the customer on their way. "Battery fits. Turns on. Next please."

I caught some show on cable - want to say it was called Brew Wars - and there was a part about Dogfish Head Brewery bottling their limited-run seasonal Punkin Ale and discovering that their supplier had accidentally sent bottles for twist-off caps instead of the proper bottle opener caps. The had bottled a LOT of the run when the error was caught and they ended up not selling the misbottled beer out of fear it wouldn't stay properly sealed with the wrong caps on even though it passed sealing tests.

It's quite plausible the wrong batteries got packed at the factory by accident. This makes it a Samsung goof, not a Sprint goof.