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  1. Thread Author  Thread Author    #1  

    Default Voicemail problems

    I am having a problem with my voice mail. When someone leaves me a message I receive a text message saying

    xxx)1112222 sent you a Voice SMS Message. Call xxx)603-0000 to listen.
    When I call the number I dont get no measage what could be the problem

    Thanks for your help
  2. #2  

    Default Re: Voicemail problems

    That happened to me once. It was because I was using GO SMS for text messaging and selected it to handle ALL incoming messages. That meant it was also handling voicemail. If you are using a 3rd party messaging app, make sure it's not set to handle all messages. Once I turned that setting off, voicemail went back to normal.
  3. #3  

    Default Re: Voicemail problems

    Quote Originally Posted by amacnutt View Post
    That happened to me once. It was because I was using GO SMS for text messaging and selected it to handle ALL incoming messages. That meant it was also handling voicemail. If you are using a 3rd party messaging app, make sure it's not set to handle all messages. Once I turned that setting off, voicemail went back to normal.
    Do you by chance know where it is in GOsms to turn off that setting?
  4. #4  

    Default Re: Voicemail problems

    Quote Originally Posted by depechemodegurl View Post
    Do you by chance know where it is in GOsms to turn off that setting?
    I think it was in Settings - Advanced - Receive Settings, and make sure that "disable other message notification" is NOT checked. Try that.

    BTW, I love DM!
  5. #5  

    Default Re: Voicemail problems

    Quote Originally Posted by amacnutt View Post
    I think it was in Settings - Advanced - Receive Settings, and make sure that "disable other message notification" is NOT checked. Try that.

    BTW, I love DM!
    Yep this is right on if I recall correctly. I haven't used GoSMS in awhile. Also, you'll need to go into the settings of the stock messaging application and manually turn notifications off. Otherwise, you'll get duplicate notifications, one from GoSMS and one from the stock App.
    Current Device: LG G2 (D800 - AT&T)
  6. #6  

    Default

    GoSMS was the culprit from my issue but it was that and then my friends phone needed a voicemail update and until she did it the phone kept sending the text and a message about not being able to retrieve the voicemail and to call.
  7. #7  
    Ed_Strong's Avatar

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    Default Re: Voicemail problems

    my wife has the same problem with her Epic 4G Touch and at one point she had GoSMS installed, but the app was deleted over a month ago and her voicemail still does the same as the OP describes, she spent 2 hours with Sprint Tech Support last week trying all kinds of things and updating voicemail to death to no avail... please help
  8. #8  

    Default

    Quote Originally Posted by Ed_Strong View Post
    my wife has the same problem with her Epic 4G Touch and at one point she had GoSMS installed, but the app was deleted over a month ago and her voicemail still does the same as the OP describes, she spent 2 hours with Sprint Tech Support last week trying all kinds of things and updating voicemail to death to no avail... please help
    Did they have you send a voicemail message to activate@vvm.sprint.com?

    Sent from my SPH-D710 using Tapatalk
  9. #9  
    Ed_Strong's Avatar

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    Default Re: Voicemail problems

    No they did not... they sent several voice mails to verify service, which did not work! Then they uninstalled and re-installed the voicemail app several times, which also didn't work!
  10. #10  

    Default Re: Voicemail problems

    Quote Originally Posted by Ed_Strong View Post
    No they did not... they sent several voice mails to verify service, which did not work! Then they uninstalled and re-installed the voicemail app several times, which also didn't work!
    Okay Ed, try these things on her phone, in order, until the problem is resolved (hopefully) ...

    1)

    Open the Voicemail application
    Click Menu > Compose
    Click "To" and enter activate@vvm.sprint.com (that's v v m , not w m)
    Click Record, let it record for about 5 seconds, then click Stop
    Click Send
    Wait a few minutes then leave a VM

    2)

    From the phone dialpad, enter *38 and hit Call. This will disable any possible voicemail forwarding that may be set on her line.

    3)

    Go Menu > Settings > About phone > System updates and click "Update Profile". Wait for the success message, then reboot her phone.

    I have a feeling #1 may solve her issue, but try the others in order if not. Hopefully one of these solutions get's it working for her.
    Current Device: LG G2 (D800 - AT&T)
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  11. #11  
    Ed_Strong's Avatar

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    Default Re: Voicemail problems

    Quote Originally Posted by JayWill72 View Post
    Okay Ed, try these things on her phone, in order, until the problem is resolved (hopefully) ...

    1)

    Open the Voicemail application
    Click Menu > Compose
    Click "To" and enter activate@vvm.sprint.com (that's v v m , not w m)
    Click Record, let it record for about 5 seconds, then click Stop
    Click Send
    Wait a few minutes then leave a VM

    2)

    From the phone dialpad, enter *38 and hit Call. This will disable any possible voicemail forwarding that may be set on her line.

    3)

    Go Menu > Settings > About phone > System updates and click "Update Profile". Wait for the success message, then reboot her phone.

    I have a feeling #1 may solve her issue, but try the others in order if not. Hopefully one of these solutions get's it working for her.
    Successs... thank you, thank you! #1 did solve the issue thanks again. I cannot believe tech support could not get this one fixed!

    JayWill72 - 1
    Sprint Tech - 0
  12. #12  

    Default Re: Voicemail problems

    Quote Originally Posted by Ed_Strong View Post
    Successs... thank you, thank you! #1 did solve the issue thanks again. I cannot believe tech support could not get this one fixed!

    JayWill72 - 1
    Sprint Tech - 0
    Wewt I'm winning! I wish I could say the same for my NCAA bracket this year.

    Glad I could help.
    Current Device: LG G2 (D800 - AT&T)
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  13. #13  

    Default Re: Voicemail problems

    just wanted to leave a quick message saying this worked for my GF's phone too, thx a bunch for the help
  14. #14  

    Default Re: Voicemail problems

    It didnt work on my phone still says invalid entry and you cant leave a voicemail.
  15. #15  

    Default

    Quote Originally Posted by pwynn77 View Post
    It didnt work on my phone still says invalid entry and you cant leave a voicemail.
    This sounds like a different problem. I'd call Sprint support if you haven't already.

    Sent from my SPH-D710 using Tapatalk 2
  16. #16  
    thenameisnigel's Avatar

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    Quote Originally Posted by JayWill72 View Post
    This sounds like a different problem. I'd call Sprint support if you haven't already.

    Sent from my SPH-D710 using Tapatalk 2
    Sprint said it's a carrier roaming contract issue in my area, since I roam off U.S. Cellular and Verizon towers.

    Sent from my SPH-D710 using Android Central Forums
  17. #17  

    Default Re: Voicemail problems

    I am having a problem with my voice mail. When someone leaves me a message I receive a text message saying xxx)1112222 sent you a Voice SMS Message. Call xxx)603-0000 to listen.
    When I call the number I get a busy signal. In the past I got a simple notice I had a new voice mail, clicked on it and takes me directly to my voicemail list. Now, when I click on my voice mail app. no new voice mail is listed. However, If I use the number 1 phone key I can retrieve my voice mail. The problem seems to be related to "Hangouts" or "Google speech to text messaging" I would like to get back to the simple method of retrieving my voicemail. This just started about three weeks ago. Called tech support three times, they updating my profile and voicemail, but didn't work. They think it is a software issue. Any ideas I looked at some of the replies below, but wasn't able to access those settings or menus on my phone

    I have a Samsung Galaxy SII, Model SPH-D710VMUB, from Virgin Mobile

    Thanks for your help

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