I have a stock Galaxy s2. When I open the Spring Zone app, and go to My Device, it says there was a PRL and Profile Update. So I clicked PRL Update, and that went fine. Then I clicked Profile Update, and it takes forever on the 'the network is preparing your service' message, and I eventually get
"The profile update could not be completed. Please try again later. If the problem persists, you may need to contact customer Service. Error: Unknown error"
I guess I should just 'contact customer service, but I wanted to see if anyone out there has had this problem before and maybe I am just missing something.
When I clicked the update button, the circle next to 'data' under 'my connections' goes from green to red - maybe this is the problem, but I don't know how I would do anything since I can't do anything while the profile is attempting to update, and if I'm on 4g or WiFi the same thing happens.
Thanks!
"The profile update could not be completed. Please try again later. If the problem persists, you may need to contact customer Service. Error: Unknown error"
I guess I should just 'contact customer service, but I wanted to see if anyone out there has had this problem before and maybe I am just missing something.
When I clicked the update button, the circle next to 'data' under 'my connections' goes from green to red - maybe this is the problem, but I don't know how I would do anything since I can't do anything while the profile is attempting to update, and if I'm on 4g or WiFi the same thing happens.
Thanks!