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  • 1 Post By jeff1974w
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  • 1 Post By Dark_Knight2
  1. Thread Author  Thread Author    #1  

    Smile Sprint.....Killem' with Kindness

    Sprint has offered to swap out my ET4G that has been crippled by the ICS update with a brand new Galaxy Nexus 4G lte device at no charge, and no contract extension!

    SWEET DEAL...

    I'll be rocking jellybean by the end of the week!
    packhntr likes this.
  2. #2  

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    Quote Originally Posted by jeff1974w View Post
    I'll be rocking jellybean by the end of the week!
    Hate to sound like a sad sport, but unfortunately there are no plans to update galaxy nexus to the jelly bean os. That's what got me thinking about switching to at&t. Android seems to get more support on gsm networks.

    Sent from my Nexus 7
  3. Thread Author  Thread Author    #3  

    Default Re: Sprint.....Killem' with Kindness

    Quote Originally Posted by el_mariach View Post
    Hate to sound like a sad sport, but unfortunately there are no plans to update galaxy nexus to the jelly bean os. That's what got me thinking about switching to at&t. Android seems to get more support on gsm networks.

    Sent from my Nexus 7
    root and rom
    Samsmalls and mountgiant like this.
  4. #4  

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    Did you ota or manual? I need this deal lol. Ics is perfect on my e4gt but I can still take it in a cry and whine if I can get a nexus out of it.

    Sent from my SPH-D710 using Android Central Forums
  5. Thread Author  Thread Author    #5  

    Default Re: Sprint.....Killem' with Kindness

    Quote Originally Posted by DEF3NDER View Post
    Did you ota or manual? I need this deal lol. Ics is perfect on my e4gt but I can still take it in a cry and whine if I can get a nexus out of it.

    Sent from my SPH-D710 using Android Central Forums
    OTA
  6. #6  
    Dark_Knight2's Avatar
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    No freaking way. That is an awesome deal. Im going to be making this call asap
  7. Thread Author  Thread Author    #7  

    Default Re: Sprint.....Killem' with Kindness

    Quote Originally Posted by Dark_Knight2 View Post
    No freaking way. That is an awesome deal. Im going to be making this call asap
    i couldnt believe it either.
  8. #8  

    Default Re: Sprint.....Killem' with Kindness

    This is why I didn't question Mobil Toys when they said a new phone for me was on a 1 week backorder. I asked if I was going to be getting a refurb or a new phone, and he says, well there's really not a lot of them out there yet, so it will be new. Hence the 1 week backorder. I think (hope) they are going to give me a Galaxy S3. I'd be happy with that.
  9. #9  
    asd216's Avatar

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    This is just sad... Scam artists...

    Sent from my EPIC 4G Touch!
  10. #10  
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    Quote Originally Posted by el_mariach View Post
    Hate to sound like a sad sport, but unfortunately there are no plans to update galaxy nexus to the jelly bean os. That's what got me thinking about switching to at&t. Android seems to get more support on gsm networks.

    Sent from my Nexus 7
    Actually, they're doing one more ICS update before JB

    Sent from my EPIC 4G Touch!
  11. #11  

    Default Re: Sprint.....Killem' with Kindness

    since when was the nexus an update to the e4gt?
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  12. #12  
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    Default Re: Sprint.....Killem' with Kindness

    Quote Originally Posted by jeff1974w View Post
    Sprint has offered to swap out my ET4G that has been crippled by the ICS update with a brand new Galaxy Nexus 4G lte device at no charge, and no contract extension!

    SWEET DEAL...

    I'll be rocking jellybean by the end of the week!
    What all did you tell them? how many times did you need to call?
  13. #13  
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    Quote Originally Posted by 88cavalierz24 View Post
    since when was the nexus an update to the e4gt?
    Sense nexus devices are better supported by google and it has jellybean :P
    jeff1974w likes this.
  14. #14  
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    Default Re: Sprint.....Killem' with Kindness

    I just called and was ing about battery life amongst os instability.. the sprint rep said he'd check his known issues for the ics upgrade and said there was no issues regarding ics and poor battery life.. in essence he told me i was SOL..... dodnt sprint reps all have the same info?
  15. #15  

    Default Re: Sprint.....Killem' with Kindness

    Quote Originally Posted by hevenz View Post
    I just called and was ing about battery life amongst os instability.. the sprint rep said he'd check his known issues for the ics upgrade and said there was no issues regarding ics and poor battery life.. in essence he told me i was SOL..... dodnt sprint reps all have the same info?
    LOL....these people at Sprint are really something. I had one Rep in a corporate store tell me she has never heard of any issues with the ICS update on the S2 and I had another rep\tech on the phone tell me the same. That I am the 1st one to report any issues regarding G4 and battery life issues after ICS update.

    Go figure...
  16. Thread Author  Thread Author    #16  

    Default Re: Sprint.....Killem' with Kindness

    Quote Originally Posted by hevenz View Post
    What all did you tell them? how many times did you need to call?
    the last time i spoke to them was about 5 months ago about issues with the phone and sprint service. the ICS update just made everything worse.

    the key is to take notes, keep track of everyone you talk to, and try to deal with the same person everytime.

    this was not just a unjustified complaint as it goes back 5 or so months.
  17. #17  

    Default Re: Sprint.....Killem' with Kindness

    Quote Originally Posted by jeff1974w View Post
    the last time i spoke to them was about 5 months ago about issues with the phone and sprint service. the ICS update just made everything worse.

    the key is to take notes, keep track of everyone you talk to, and try to deal with the same person everytime.

    this was not just a unjustified complaint as it goes back 5 or so months.
    Can you request to speak with a prior CSR? Or do you just give the history to the current rep?
  18. #18  

    Default Re: Sprint.....Killem' with Kindness

    Quote Originally Posted by Samsmalls View Post
    Can you request to speak with a prior CSR? Or do you just give the history to the current rep?
    The current rep has to look back at all the notes on file and get up to speed. Just went through this last night when I called for a 3rd time.
  19. #19  
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    Default Re: Sprint.....Killem' with Kindness

    word enjoy... i wish they can turn my nexus s 4g into a galaxy nexus
  20. Thread Author  Thread Author    #20  

    Default Re: Sprint.....Killem' with Kindness

    Quote Originally Posted by Samsmalls View Post
    Can you request to speak with a prior CSR? Or do you just give the history to the current rep?
    after i get my replacement phone, i will share more detail in how i went about it
  21. Thread Author  Thread Author    #21  

    Default Re: Sprint.....Killem' with Kindness

    Well, I got my Galaxy Nexus today with no problem from the Sprint store, and I couldn't be happier.

    I want you to understand that in my case of getting my phone replaced with a different device may not apply to you. My issue(s) with the ET4G go back about 4 months ago when I purchased the device and the ICS update crippled it even more (my last day with my ET4G the screen was turning on all by itself).

    So if you feel the need to vent to Sprint, feel free to do what I did, but keep in mind your results might not be the same as mine and to be nice! The person you will be talking to is very very very nice! I can't express to you how nice she is...she is not like the dumb@ss support techs, so [HL]PLEASE BE NICE TO HER!!![/HL]

    Her name is Anjonette M. and she can be reached simply by emailing dan@sprint.com

    Before you contact her, write down on a piece of paper exactly what problems you are experiencing so you can make sure she will have everything she needs to address your problems.

    Thats is it.
    Good luck and peace out.....im headed over to the Galaxy Nexus forum
  22. #22  

    Default

    All Sprint reps I have called refuse to service me...
    So will emailing this person work?

    Sent from my SPH-D710 using Tapatalk 2
  23. Thread Author  Thread Author    #23  

    Default Re: Sprint.....Killem' with Kindness

    Quote Originally Posted by Downtown Taco View Post
    All Sprint reps I have called refuse to service me...
    So will emailing this person work?

    Sent from my SPH-D710 using Tapatalk 2
    Dan is the President of Sprint.....She is his Executive Assistant!

    She does not do tech support, she finds a way to help you!

    [HL]SO BE NICE TO HER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!![/HL]
  24. #24  

    Default

    Quote Originally Posted by jeff1974w View Post
    Dan is the President of Sprint.....She is his Executive Assistant!

    She does not do tech support, she finds a way to help you!

    [HL]SO BE NICE TO HER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!![/HL]
    Yes sir!

    Sent from my SPH-D710 using Tapatalk 2

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